PR Plumbing, Heating & Air Conditioning Inc.
Plumber · Fresno, CA · Open 24 hours per Google listing
Our verdict
4.8★ across 1,760 reviews but reviewConsistency=0.125 — 33 of 100 analyzed are 1-star, driven by slow_response=9 and unprofessional=7 complaints alongside 62 five-star ratings.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #13 of 15 plumbers we've reviewed in Fresno, CA · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
fast_response theme appears in 19 of 100 analyzed reviews; same-day service mentions hit 12 with weekend/emergency coverage confirmed in 3 reviews.
1 cited review
“Rocky was great. He was fast, cleared my stoppage quickly but took his time. This was an after hours call! I love PR Plumbing”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Repipe and tankless water heater installs backed by multiple 5-star reviews citing knowledgeable techs and thorough field work.
2 cited reviews
“We called PR Plumbing on the recommendation of a neighbor who chose them to do a complete re-pipe (PEX) replacement with all the ancillary fixtures. We decided to include a new on demand hot water heater at the same time.”
“Been with them for 3 years now and never disappoint. Honest, courteous, and professional . Never sell me anything that's what I like about them and always a fair price I could not be more pleased.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Dispatcher stonewalled a customer for 3+ hours after promising a callback — same dispatcher confirmed twice, tech never came (1-star, 2021).
“I called PR on Saturday 8/28/21 to try and get someone out to look at my mother's water heater... Three hours later, still no call... What a waste of time!”
Red flag
Tech hung up on customer after being called out for scheduling dishonesty; insurance company also had difficulty scheduling (1-star, 2017).
Cited in 1 of the 100 reviews we analyzed.
Slow response and communication failures surface in 9 slow_response and 7 unprofessional theme hits; one reviewer waited 3+ hours after a promised callback that never came.
“I called PR on Saturday 8/28/21 to try and get someone out to look at my mother's water heater... Three hours later, still no call... What a waste of time!”
Cited in 3 of the 100 reviews we analyzed.
Pricing complaints in 5 expensive-theme reviews including a $500 water heater fix that failed within a week.
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Horrible horrible company. The worst customer service and constantly lied to by employees and most of all James the project manager is not a man of his word. I purchased an A/C unit in July of 2021. Everything was good until the rain came. Woke up to my living room covered with water. I go in the attic and see a big leak that was dripping into my attic and that water damaged my sheet rock and livingroom. 24 hour …”
“Recently 12/21, we contacted this company to hydro flush the sewer lines at an apartment building we own. After completing the job the plumber had left a great deal of debris and feces that hat escaped the sewer line just lying on the ground. When asked, their comment was that they do not clean up any debris, nor did they attempt to notify us of this situation. I had to contact a remediation company to clean up the …”
“If I could give them less than 1 star I would. DO NOT WASTE YOUR TIME WITH THIS COMPANY!!!We were assigned this company by our Home warranty company. A tech came out & diagnosed the problem as being the mother board for our dual zone controller (it kept blowing fuses on the board). He said he would put in a request for home warranty to replace the board. Also he would find new fuses & bring them back out later …”
Positive
“We have have had an excellent experience with PR Plumbing from start to finish! Their office staff is professional, friendly, and incredibly easy to work with. Scheduling was simple, and they were very prompt with communication. The technicians in the field were knowledgeable, efficient, and clearly experienced. They arrived on time, explained everything thoroughly, and completed the job quickly without cutting …”
“Kudos for delivering top-notch service! From start to finish, the team was professional, efficient, and meticulous. I'm absolutely loving my new unit”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Should you hire PR Plumbing, Heating & Air Conditioning Inc.?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own PR Plumbing, Heating & Air Conditioning Inc.?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.