PR Plumbing, Heating & Air Conditioning Inc.

We have have had an excellent experience with PR Plumbing from start to finish! Their office staff is professional, friendly, and incredibly easy to work with. Scheduling was simple, and they were very prompt with communication. The technicians in the field were knowledgeable, efficient, and clearly experienced. They arrived on time, explained everything thoroughly, and completed the job quickly without cutting corners. It’s refreshing to work with a company that delivers outstanding service both in the office and on-site. I highly recommend PR Plumbing for anyone looking for reliable, professional, and hassle-free service!

We called PR Plumbing on the recommendation of a neighbor who chose them to do a complete re-pipe (PEX) replacement with all the ancillary fixtures. We decided to include a new on demand hot water heater at the same time. We are retired with my career spent in sales and marketing within the petroleum industry. So my experience has always been the benchmark for how others in the service industry conduct themselves while doing business. Well, we had a very refreshing experience from the introduction handshake with Rob to the final handshakes with Codie, and Eric. We spent the better part of a week with these gentlemen in our home, and from the first morning to the last afternoon they conducted themselves in a professional knowledgeable manner. They protected our hardwood floors, vacuumed and swept throughout each of the processes. As each one went about their work they paid particular attention to detail. I had quite a few questions as to what they were doing, and each one was addressed with patience and confidence. When the project was completed they reviewed all that was done and went over the functions of the new water heater. When they left after completion it was as though they’d never been here. All was cleaned , dusted and swept. All this means a great deal to people who recognize when an organization goes the extra distance in serious, complicated, and daunting to us situations. Recommendation? Oh yes. Whether you’re going to expense a major, or even minor project you definitely want to consider PR Plumbing. J & S Doyle

Kudos for delivering top-notch service! From start to finish, the team was professional, efficient, and meticulous. I'm absolutely loving my new unit

Horrible horrible company. The worst customer service and constantly lied to by employees and most of all James the project manager is not a man of his word. I purchased an A/C unit in July of 2021. Everything was good until the rain came. Woke up to my living room covered with water. I go in the attic and see a big leak that was dripping into my attic and that water damaged my sheet rock and livingroom. 24 hour service is a lie. Called from 6am to 830 am until I reached someone. Someone came came and stopped the leak. When the new AC was installed PR did not seal off previous stand holes. Poor craftmanship and total neglect on their part. After the leak it took me 2 weeks yes 14 days and a lawyer to get a hold of someone that wasnt a sales person. They did not want to meet with me or my lawyer but instead James contacted me and gave me his word that it would get fixed properly to my standards and he would compensate me for my lost wages at work due to me having to be home for repairs. Repairs got done and it looks horrible. I am not satisfied with any repairs or paint. James assured me when the paint dried we would talk compensation. Well it's been almost 3 weeks and numerous messages to James but that guy still hasnt returned my calls. I called him today Dec 27, 2021 and Amy answered the phone I asked to speak with James again and she said he was In another meeting he would call me back. Heard that before. I let Amy know that I would be heading down to the office today with my Lawyer then she put me on hold to tell him. He told her to tell me he needs to speak to the owner of PR Plumbing about the situation and call me tomorrow. So once again a 3 week wait and still no response from James. Dont use these people or company $10k I spent with them I wish I took my business elsewhere. I'm a home owner with 3 children and they could care less about the home you put all your time and investments into. They just want your money and wash their hands with you.

Recently 12/21, we contacted this company to hydro flush the sewer lines at an apartment building we own. After completing the job the plumber had left a great deal of debris and feces that hat escaped the sewer line just lying on the ground. When asked, their comment was that they do not clean up any debris, nor did they attempt to notify us of this situation. I had to contact a remediation company to clean up the mess at a cost of an additional $800. This company is negligent and unprofessional at best. They also left the sewer caps off of the line which allowed more water and debris to escape onto the grounds.

Technicians do a good job. The office staff is horrible. My home warranty company uses them so I have no choice. The first visit was in January, took care of the problem and everything was great. I called them out on my own in February for an unrelated issue and again they took care of the problem and everything was great. I had to have them out again in October because the shower and toilets weren't draining. I stated in my claim with the warranty company that the clean-out at the garage had to be uncapped to allow the water to drain and it was flooding my planter. I had to call the office to get an appointment after 5 days of not hearing from them. The tech came out, ran the auger through the main line from the street to the house, water starting running to he said that should take care of the problem. I capped the clean-out and 2 days later, my washing machine started backing up and into the utility tub in the garage. Apparently there is a clog in that part of the sewer line. I called the warranty company, they labeled it a recall and sent a request to the plumbing company. I had not heard from them for over a week so I called the office again. The girl there told me she had no record of any recall. I called the warranty company again, was told that it was sent and was put on hold while they called the plumbers. Came back on the line and told me the plumbers claimed they called me 3 times but couldn't reach me. Not true. Then I find out they had a phone number that was not mine but my son's so if they had called I would have gotten a message. Problem is that first the office told my they had no record of a recall for me, so why did she tell the warranty company that she couldn't get a hold of me? It's one or the other. She lied to me when I called at 11 am. The warranty company told me they corrected the phone number and that the plumbers would be calling me to set up an appointment. At 3 pm I had to call them again because they didn't call. Then I had to go through the whole story 2 more times before someone scheduled an appointment. The girls on the phone are rude, they don't have the first clue about customer service and they aren't very resourceful. Since I was a regular paying customer I was on file with them and if they truly had problems reaching me they could have looked up my info to be sure they were calling the right number. I don't believe they really care because reading reviews and responses on the BBB website, this company admits that if you are a warranty customer you will be put at the back of the line and you will be helped when they get around to it.

I've been dreading making this review. We had such a horrible experience that I debated on two stars, which are solely for the techs who came out to help even though they weren't always qualified for the job. PR was called out to look at our bedroom AC unit because we weren't getting much cold air out of it. Each room has its own unit but they are all connected to the same "cooler" or whatever outside. Everything was fine when they first came out. They determined the unit needed to be replaced but while they were there, they thoroughly cleaned the old unit in the meantime. This was so appreciated because it helped a lot, immediate improvement. About three weeks later, I get a call to schedule the new unit install. Two friendly techs show up and spend all morning trying to install the unit. The main tech at one point mentions he's not an installer, he's a service guy but is trying his best. They finally tell me the wrong support board or whatever was ordered so they have to order the correct one and come back later to install. WHAT? That means no AC in my bedroom! The tech then says he can try to hook up the new unit and prop it on the ladder and hopefully that will allow me to have air. So yeah, he propped up the unit - it looked like it would fall but I didn't care because we have horrible heat here. ALSO, ALL the units have to be connected in order for them all to work since they're all ultimately connected to one unit outside. Well about an hour after he left, all the units stopped working and we were left with no AC in a two story house. I called the next day to tell them all the units were out. They didn't care and confirmed the part had not yet been ordered. I flipped out. I had them come take out the new unit which smelled like chemicals and was definitely not safe - and not worth the risk if I wasn't getting any air out of it or any of the other units. (Oh except they kept insisting that the other units were working. Infuriating.) It ended up taking over two weeks for the part to come in (supposedly) and then we had to wait for them to schedule to come out to install. The install techs were great. But the whole experience was F'g ridiculous!

This company was contracted out through my home warranty (First American). Two guys showed up to my home and I pointed out the area in my garage where there was an obvious leak. I also made a few suggestions as to what the issue may be. One guy actually walked upstairs and attempted to find the leak by running different faucets, half the time it was me going up and turning items on and off. He was polite and introduced himself upon arrival. The second guy stood in my garage and did nothing. His appearance was sloppy and unprofessional. The only contribution he had was telling me how they were able to knock jobs out quickly prior to coming to my house and how they were now delayed by being at my home. He then proceeded to smoke an e cigarette and stand there in my garage doing nothing. He left several times to his van and made approximately 3 phone calls. Need I say more to describe this quality "technician?" It was obvious my home was not going to be a quick fix and he was being lazy. I asked if they were going to cut a hole to find the issue and all they wanted to do was place the blame on a few other areas, possibly roofing, possibly water heater hood.... And they looked at me and said well there is nothing else we can do. Here's an idea, how about you get a leak detector or some other basic plumbers tool and figure out what is wrong and why there is a leak. In other words perform a service. They then proceeded to ask for the "service" fee. Well it would be nice to actually receive some service prior to handing my hard earned money over to an unkempt and dirty individual who was literally putting his head on the hood of his van as I stood out there. Give them a call and hope you don't get this gem of an individual at your home. I would be embarrassed to have someone like this working for my company. I am calling First American as I write this to make sure they refund my "service" fee. First American agreed to send out another company at no charge. PR plumbing needs to reconsider who they send out and have representing them if they want to continue being in business. This kind of ineptitude will surely cost them in the long run.

I'll start with the positives. The technicians were friendly and our AC is now working after being out for almost a month. That is all. We were assigned this company through our Home Warranty claim. It took a week for the first of 4 technicians to come out and he was unable to determine if there was a leak and had to send out a second technician that took another week to get an appointment. The second guy was able to determine it was the evaporator coils and put in the order stating we would receive a phone call from the office with our next appointment. They never called. After a week my husband called a few times (he was always given the answer that they would have to call him back and didn't) and finally talked to the office staff who said they were scheduled to come out that afternoon. Luckily he called to find out or we wouldn't have ever known to expect them. The third set of technicians came out and installed the evaporator coils after staining my stairs and carpet with dirt and whatever was on the evaporator coils (more on that in a moment). A fourth set of technicians had to come out to fix the duct work. This whole process has taken two days short of a month to complete and at times it would get up to 90+ degrees in my house as it was 100+ outside. My husband called again today to discuss the stained carpets that we now have and was given the same answer once again, "we'll have to call you back". I'm guessing it'll take at least another week. The office staff are very unprofessional and avoid returning phone calls, do they want to keep business?? The technicians were nice however they need to make sure to bring proper equipment to avoid ruining customers carpets and floors, should be a company requirement. Overall, would not recommend this company to anyone, I even called my home warranty company to see if I could change to company assigned to us!

If I could give them less than 1 star I would. DO NOT WASTE YOUR TIME WITH THIS COMPANY!!!We were assigned this company by our Home warranty company. A tech came out & diagnosed the problem as being the mother board for our dual zone controller (it kept blowing fuses on the board). He said he would put in a request for home warranty to replace the board. Also he would find new fuses & bring them back out later the same day. Five minutes later he said he would ask his manager to find fuses for us. Ten minutes later he said he would look all over town to find these fuses for us (let me a bit worried). After 2 hours, I drove 5 minutes to a hardware store & purchased a box of fuses. Plugged them in & the A/C was blowing again. After a week we had not heard from the company (nor received any fuses). We called again & they sent another tech out to diagnose the problem AGAIN. He came up with the same solution- change the mother board. I was not home for this service call, my wife was. I came home & found that the tech had taken my box of fuses with him when he left. We called & asked that they be returned. 3 days later a tech came out, replaced the fuses on the board & left me a box containing 1 fuse. Home warranty would not pay for the part to be replaced. We figured this company could do it since they have diagnosed the problem -WRONG!!! After a few weeks of phone calls the receptionist stated that they don't replace those boards. Wow, they were going to do it when the home warranty was paying for the parts, now that we are paying they all of the sudden don't do that type of job. DO NOT WASTE YOUR TIME with this company!!! We have sent in a formal complaint with our home warranty & will not do any business with this company again!!!

Beyond RUDE. I had to use this company due to my home owner's insurance. They started off polite and nice, but that soon turned into not following through on what they said they'd do. This created delays in getting my A/C installed. When I called out Dan for being dishonest, he flipped out and hung up the phone on me. My insurance had problems with scheduling them. They told my insurance on a Friday they'd install on Tuesday, but when I called my insurance on Monday to confirm, they said they didn't have me scheduled. This was what I experienced earlier that week. They say one thing and do another. They said insurance hadn't sent paper work over, but insurance showed they had. They said they'd call in claim the same day as information taken, but claim was called in until later the next day. The installers left a mess. Dirty hand prints all around the air vents, so now I have to go paint these areas. I had to vacuum up plenty of messes. They installed a different unit than what was ordered, and I was never informed that it was different. There were a couple bright spots. A couple of the techs that came out were nice and quite polite. This company was a total nightmare. I haven't been treated this poorly as a customer, but they probably don't care. A/C problems in the valley during summer...they'll have plenty of business. EDIT: The AC Unit wouldn't cool our house. They send out a tech to check and he says to use different filters. Still nothing. Another tech finally realizes THEY INSTALLED THE WRONG SIZED UNIT. A new unit was finally installed, but the installer dented our wash machine and left a mess for me to clean up. Just when you think they can't get worse, they get a lot worse.

I need emergency services because my toliet was overflowing and backed up and leaking and it was backing up toliet into the shower I called P R plumbing to help declogg and fix the problem I pay $225 and one day later having the same issues Then I call back and ask them to come out again said it's not guaranteed Wanted another $45 fee to come back out I talked to supervisor he waived that fee The same plumber came back out and Still having the same problem of leaking toilet Still not working after back out 2x with p and r plumbing So I called different plumbing service snake and lateral They told me that last plumber did it all wrong Because the lines were still clogged up The last plumber didn't apparently do the job correctly I asked for refund w P R plumbing They will not refund me so I wrote this review.. it not slander it's the truth I paid for service it was not done properly the problem was fixed by another company for $230 I'm just waste of time and money with this company 2x p&r plumber came out did not fix the problem Did not give me a receipt I would tell anyone not to go With company Horrible service And DAN M thanks for putting my personal info on blast on yelp that it public humiliation and I will be calling your supervisor tomorrow for this post I am writing this review so people don't waste time and money with your crap services Literally snake and lateral gave me 14day warranty and they don't care what comes in the line Yes I did use flushable wipes in the past not anymore after paying $600 in plumber bill Just ridiculous that you comment on here play victim can't answer my calls just refund me Please

This is the most unprofessional company I have ever dealt with. Less than a week ago one of their techs came out and "fixed" my AC unit through my home warranty company. Last night AC unit broke again so I contacted my home warranty company who put in an emergency work order due to the ages and health conditions of the homes occupants. I was told a tech would be out in less than 8 hours. Needless to say PR refused to honor their contract with my home insurance. Tried to contact someone through their answering service who were just as unprofessional and would not put me in contact with PRs on call person. Even after my home warranty company called yet again and spent over an hour trying to get us help PR told us that they would not come out and service us. My warranty company finally okayed calling a provider of my choice who actually answered his phone in person on a Sunday. After explaining the situation he already has a tech scheduled to be here no later than 8am Monday. I have filed a formal complaint with my home warranty company, will be filing one with the BBB tomorrow, and will file one with any contractors association they are a part of and I will be contacting Californias Contractor Licensing board to file a complaint their as well. DO NOT EVER USE THIS COMPANY!!! Their lack of professionalism could have cost one if not both of my parents lives... After reading the other reviews on this company I will be forwarding them to my home warranty which will hopefully get them to find a more professional and reliable contractor to use in the future.

This is the company that my home's insurance sends out to us whenever we have any plumbing issues. And most of the time, they've been just fine. Not great, but fine. However, I recently needed them to come out to fix my master bathroom - the toilet and shower both were not working. The technician, Jessie, was very short and not exceptionally polite, but he did the job so I brushed that off. He ended up having to snake our pipes and had to do this under my bathroom sink. I walked in and asked him if I could move any of the things we had under the sink and he said no, he would move them himself. The next day, I went to clean the bathroom and opened up the sink cabinet. There were brown water specks on everything. Our mouthwash, our extra toothpaste, our extra hand soaps, EVERYTHING. And then I realized that Jessie had used one of MY hand towels to clean the mess that was made and he had just left this wet towel in the cabinet, soaking wet and dirty. He never asked to use this towel or mentioned that he had used it. I called the company and explained to them what happened and was told that they were sorry but there was nothing that they can do. So now I'm having to replace all of these items that were under my sink AND pay for the plumbing service. Needless to say, we are asking to no longer use them and I would not recommend them to anyone.

Nightmare situation this morning: I woke up to find one of the main water pipes at the back of my house gushing water into the yard. I tried Lee's, who I've used before, but they didn't have any availability til late afternoon. PR uses a guarantee protection service so I called them next. They were able to send someone out within 2 hours, so I had the water shut off by the city council and awaited their arrival. I got a text about 15 minutes before they arrived with a link to Thomas' profile, which led me to assume they were en route. They could benefit from updating this with a clearer message. Thomas arrived with Keven. He was very friendly and got straight to work. They were able to figure out the problem pretty quickly and explain it to us (essentially the wrong valve parts had been installed and the pressure eventually caused one of them burst). They headed straight off to get parts, came back, and put them in. They also noticed another piece that hadn't been put together correctly and said they fixed that too. The water was back on within an hour or so and the total was $150. Everything seems to be in working order now. I'm still a bit concerned about the whole valve set-up - since they fixed another part I hope that means they've done their due diligence and didn't see any need for any other preventative measures.