Powell's Plumbing & Air
Plumber · Winchester, VA
Our verdict
Excellent emergency response and workmanship from most technicians, but pricing fairness is inconsistent and one recent incident involved profanity, incomplete work, and dishonesty.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #2 of 15 plumbers we've reviewed in Winchester, VA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
4 of 5 reviews praise technician professionalism, politeness, and respect for property
2 cited reviews
“Cote and Robert did a great job installing our new pressure tank”
“Both dispatcher and 2 service technicians were polite and respected my property”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
4 of 5 reviews highlight knowledgeable technicians who provide helpful advice and honest assessments
1 cited review
“Cote and Robert did a great job installing our new pressure tank”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Easy scheduling and responsive dispatcher noted in 2 reviews
1 cited review
“Both dispatcher and 2 service technicians were polite and respected my property”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One review documents plumber using profanity ('Pain in the Ass') when customer insisted on agreed specifications, then lying about having materials available
Cited in 1 of the 5 reviews we analyzed.
Red flag
Material substitution without authorization: plumber used salvaged PEX tubing instead of requested all-copper piping, claiming shortage, then produced copper after pushback
Cited in 1 of the 5 reviews we analyzed.
Significant pricing concern: one detailed 1-star review reports labor charged at ~$866/hour for 1.5 hours of work on water heater replacement with incomplete scope (octopus lines not addressed despite being in original quote), with materials markup unclear
Cited in 1 of the 5 reviews we analyzed.
Work scope not completed as agreed: plumber deferred the water line cleanup ('We'll get it next time') despite customer paying full quoted price for all work
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“READING THIS REVIEW MAY SAVE YOU A LOT OF MONEY AND FRUSTRATION!! It’s a bit lengthy but worth the read… I had Powell’s Plumbing & Air stop by to give me a quote to replace my water heater (I purchased a new Rheem ahead of time)…redo/clean-up the “octopus” of water lines in the closet where the water heater is located, and remove my water softener from the adjacent closet. I made sure I conveyed to him that I …”
Positive
“Needed to have our septic tank pumped and Chris & Daniel did an exceptional job! Both were very professional, knowledgeable and extremely friendly! Great to work with such genuine people. Scheduling the appt was easy, very polite and professional folks. Overall a great experience and will continue to use them for any septic/plumbing issues as they arise”
“I highly recommend Powell's Plumbing to anyone in the Hedgesville, WV area needing a reliable and trustworthy plumber! Had my septic tank pumped and inspected the tank for issues. Both dispatcher and 2 service technicians were polite and respected my property. Thank you for an outstanding job👍”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,362 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
Own Powell's Plumbing & Air?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Winchester · Bluemont · Markham