Mr. Rooter Plumbing of the Shenandoah Valley
Plumber · Winchester, VA · Open 24 hours per Google listing
Our verdict
Arrives fast even for late-night emergencies, treats your home like their own, but pricing information is completely absent from customer feedback.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #3 of 15 plumbers we've reviewed in Winchester, VA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Emergency responsiveness: customer was able to book online for next-day septic emergency late at night, received confirmation call first thing in the morning, and technician provided updates en route
1 cited review
“Alex called prior to coming and kept us updated with his arrival”
All 5 reviewers praised technicians for professionalism, efficiency, and expertise—no complaints about workmanship quality
4 cited reviews
“Andy showed up and worked his magic! He replaced our gas lines”
“Alex called prior to coming and kept us updated with his arrival”
“He walked me through how to fix this in the future, described in detail”
“Andy came back to bring me a space heater and ensure my family was ok”
Cited in 5 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Technicians go above and beyond—one brought a space heater to check on family during February cold snap; another returned with septic camera to follow up on previous visit
2 cited reviews
“Andy came back to bring me a space heater and ensure my family was ok”
“Alex called prior to coming and kept us updated with his arrival”
Front-office staff (Lindsey, Alex) consistently praised for scheduling ease, friendliness, and proactive communication
3 cited reviews
“Andy showed up and worked his magic! He replaced our gas lines”
“Alex called prior to coming and kept us updated with his arrival”
“He walked me through how to fix this in the future, described in detail”
Educates customers: technicians explain repairs in detail and teach preventive maintenance so homeowners can handle minor issues themselves
2 cited reviews
“He walked me through how to fix this in the future, described in detail”
“Alex called prior to coming and kept us updated with his arrival”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing dimension scored 0/100 with zero variance, yet zero reviews discuss cost—either pricing is intentionally withheld from directory or data collection for this company is incomplete
The evidence — in reviewers' own words
Positive
“06/04/26 - Huge shoutout to Lindsey and Andy for making what could have been a stressful plumbing visit an absolute breeze! Lindsey was fantastic from the very first phone call—friendly, professional, and incredibly helpful in getting our appointment scheduled quickly and smoothly. Then Andy showed up and worked his magic! He replaced our gas lines that weren't up to code, flushed our tankless water heater, and …”
“Excellent service! Dominique was a true professional and completed the work quickly, efficiently and was a pleasure to have in our home. This was the first time using Mr. Rooter and we will definitely use them again. Thanks for a job well done!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,051 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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