Plumbing 911
Plumber · Canton, OH · Open 24 hours per Google listing
Our verdict
Plumbing 911 holds 4.5 stars on 203 Google reviews but 19 of 100 analyzed are 1-star; fast_response cited 18 times but slow_response 4 times, and pricing complaints (expensive=4) plus rude office staff appear in multiple reviews.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
fast_response cited in 18 of 100 analyzed reviews; same-day dispatch confirmed in multiple recent reviews
1 cited review
“We couldn't have asked for better service from Adam! He came out on a Sunday morning when our basement was backed up! We had a tree root ball that was the problem! We had him also replace our hot water heater.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Broad service range across 100 reviews: water heater, sewer, sump pump, gas line, toilet, faucet, slab leak all mentioned; repeat-use customers cite value over 9 years
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
No-show on emergency Sunday call after rescheduling twice; reviewer states not a true 24-hour service despite advertising
“Beware - not reliable or honest! what a horrible experience! rescheduled twice for an emergency Sunday call only to no-show at the end of the day. I am convinced they were never going to show up, but wanted to make sure we didn't schedule with someone else. they are not a 24-hour service, and we will NEVER use them again!”
Red flag
Office manager hung up on commercial account inquiry; multiple reviewers report rude office staff — pattern across at least 2 reviews
“I called dealing with a crushed sewer line at one of my tenants homes. I Explained we are a large corporation and would need to set some things up for billing, but we are looking for net30 billing. Was told everything would be fine and they set the appointment. I got a phone call back stating that they do not want our business. The office manager was rude and talked over me the whole time and would not let me speak.”
Cited in 2 of the 100 reviews we analyzed.
Pricing complaints in multiple 1-star reviews: sump pump job billed $1,600 for 6.5 hours when job was estimated 2 hours; wax ring replacement quoted ~double market rate
“My elderly mother called about sump pump not working Dennis swartzentrger got there at 11:00 messed with a broken backup pump battery for 3 hours ,it was obvious pump quit working needed replaced finally left to get pump and replaced about 5:30 then charged outrageous amount to do this what should have been two hour job at max took 6 1/2 hours and 1600.00 dollars later,so know won't ever be calling plumbing911 again”
Cited in 2 of the 100 reviews we analyzed.
Office staff cited as rude/hung up on customers in 2 separate 1-star reviews (commercial billing inquiry and website discrepancy complaint)
“I called dealing with a crushed sewer line at one of my tenants homes. I Explained we are a large corporation and would need to set some things up for billing, but we are looking for net30 billing. Was told everything would be fine and they set the appointment. I got a phone call back stating that they do not want our business. The office manager was rude and talked over me the whole time and would not let me speak.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I called about noon to schedule a water heater repair. Karen told me tech would be out between 1 and 3 that same day and it would be $89.00 for them to come out. Just after 3:00 Karen calls back to tell me the tech is running late and would be there within the hour. Frustrating but understandable. That isn't all though. Before hanging up Karen asks some basic questions: Brand of water heater? Gas/electric? Age …”
“HORRIBLE CUSTOMER SERVICE!!! We were told that we had to put a credit card on file to schedule. The manager wouldn't let me conference in the out of state owner. The owner called and spoke with someone else and said she did not have to put a credit card on file schedule. 911 plumbing NEVER SHOWED UP When I called tidy, the manager still would not let me put my owner on conference. I asked her. What was the issue …”
“Too be honest I would give 4 maybe even 5 stars if the cost of cleaning my drain wasn't 2.5 times what other companies charge. I always try and give everyone a fair chance so that is why I am giving two stars. They were an hour behind schedule but in this day an age I expect no less because in these types of businesses it is hard to keep a schedule because you are forecasting times on previous jobs. I won't hold …”
Positive
“Josh Maxon from their company came out and his customer service and expertise was above and beyond. Fixed my issue quickly and affordable. I’d recommend this company to anyone and will be using them for all future needs because of Josh.”
“This is the 2nd time using them and they are great. Today I had Shane and he did a great job diagnosing and fixing the issue. Gave me 2 options to fix it and explained both plainly. He also just seemed like a very genuine person. Highly recommend this company they are the best in town”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google 4.5★ vs Yelp reviews include both 5-star and 1-star; specific Yelp pricing complaints suggest Google rating may overstate overall satisfaction.
Should you hire Plumbing 911?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Plumbing 911?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Plumbing 911isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: North Canton · Canton · East Canton · Dalton