Plumb Shield Plumbing
Plumber · Fort Worth, TX · Open 24 hours per Google listing
Our verdict
84 of 100 analyzed reviews are 5-star but 15 are 1-star tied to pricing — one reviewer was charged $850 for an outdoor spigot replacement. Cited for Christmas Day emergency response and same-hour leak dispatch.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Christmas Day emergency call answered — tech onsite, system back up in 30 minutes
1 cited review
“Michael Gentry came out on Christmas Day to help with a plumbing emergency. He showed up with the best attitude considering he was working on a holiday! He got our system back up and running in 30minutes!!!”
Frost-proof pipe extension repair within hours of call despite homeowner saying it was 'not a pressing matter'
Cited in 1 of the 100 reviews we analyzed.
Sidewalk leak dispatch — Terry, Damian and Nathan onsite within an hour with cost transparency upfront
1 cited review
“I appreciated the cost transparency upfront and they got to work. They found the leak and explained what needed to be done and the repair needed.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Allegation that owner reports negative Yelp reviews as spam and calls customers 'dishonest' for citing high prices
“They charged me 850 dollars for a spigot to be replaced after it had started leaking pretty badly.”
One Yelp reviewer charged $850 to replace an outdoor spigot during an emergency — describes it as an 'extortion fee'
“They charged me 850 dollars for a spigot to be replaced after it had started leaking pretty badly.”
Keep it in proportion: these concerns are cited in 1 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Do not use this plumbing service the prices are outrageous and if you're in an emergency like I was you'll have no choice to pay their extortion fee. They charged me 850 dollars for a spigot to be replaced after it had started leaking pretty badly. The owner is very disingenuous and had reported my wife's review as spam and had the audacity to call us "dishonest" awhile having her review taken down! He has a habit …”
“My biggest issue with this company is the pricing and the owner. I really hope you respond. He had the audacity to question my wife’s and my integrity calling us “dishonest”. I have served honorably for our Nation for over 8 years and not once had I nor my wife tried to cheat our way or stab anyone in the back. I originally wasn’t going to leave a review because how much we were charged for a spigot to be replaced …”
“These guys will lie to you over the phone and straight to your face. They'll tell you exactly what you want to hear....until they get that signature from you. I will absolutely never use them again and will make sure to tell anyone I know needing a plumber to NOT USE THESE GUYS. They'll tell you a couple hundred dollars for a repair and halfway through the repair find every single reason why other repairs are …”
Positive
“The vacuum breaker on an outdoor faucet had failed during our latest freeze resulting in a busted frost proof pipe extension. This was not discovered until nearly a month after the freeze when attempting to use a garden hose. I called Plumb Shield and let them know the about the issue and informed them that it was NOT a pressing matter. They lady on the other informed me that, if i would like, they could have …”
“All I can say to service of this company and team that came out to fix my problem was AMAZING. Discovered leak in my flowerbed and made a call. Next day arrival and communication by Nathan and team (Damian and Terry) was outstanding. He walked me step by step as to what the issue was, what next steps are, walked thru pricing and anticipated completion. Ended up having to replace my old gas heater as well. Also …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Plumb Shield Plumbing?
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Plumb Shield Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Plumb Shield Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Haslet · Justin · Fort Worth · Newark