Plumb Shield Plumbing - Fort Worth
Plumber · Fort Worth, TX · Open 24 hours per Google listing
Our verdict
91 of 100 reviews 5-star. 23 fast-response cites, 18 workmanship. Terry named in 8+ reviews for showing up off-hours. Yelp pricing complaints cluster: $850 spigot, $200 trip + $135 to turn valve.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Tech Terry cited in 8+ reviews including arriving within an hour on Sunday irrigation flood
1 cited review
“Serious leak in our irrigation system on a Sunday morning, water flooding the yard. Terry showed up within in a hour and shut down the sprinkler system”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Terry and Damien stayed late on their day off to fix pipe leak per one reviewer
1 cited review
“Terry and Damien came and fixed pipe leak we had. They were actually off that day but came anyway. They found the leak and even stayed late to fix it.”
Strong on burst-pipe and water-heater work — 14 water-heater and 4 burst-pipe mentions across the sample
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Property management firm with 130 DFW homes flagged: $200 trip charge + $135 to turn off a street valve as predatory pricing
Cited in 1 of the 100 reviews we analyzed.
Red flag
Yelp reviewer alleges owner had her wife's negative review reported as spam and removed
“They charged me 850 dollars for a spigot to be replaced after it had started leaking pretty badly.”
Multiple Yelp 1-stars flag pricing: $850 to replace a leaking spigot, $335 for a property-management emergency call
“They charged me 850 dollars for a spigot to be replaced after it had started leaking pretty badly.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Called to get pricing on diagnosing a problem with my water heater before telling me how much the person on the phone tried scheduling a technician to come out right away and when I told her I need to find out if I could afford the service she hung up in my face”
“Do not use this plumbing service the prices are outrageous and if you're in an emergency like I was you'll have no choice to pay their extortion fee. They charged me 850 dollars for a spigot to be replaced after it had started leaking pretty badly. The owner is very disingenuous and had reported my wife's review as spam and had the audacity to call us "dishonest" awhile having her review taken down! He has a habit …”
“SCAMMERS—BEWARE! Called them for a tankless water heater issue (which we already diagnosed). Paid $200 for a tech to confirm the obvious. He ordered a free replacement part under warranty—then quoted $800 to install it! I replaced it myself in minutes by unscrewing one screw. Complete ripoff. Dishonest and overpriced—stay away! Respond to owner comment: I never requested a diagnosis—I already knew it was an …”
Positive
“I just want to give a big thank you to Terry and Damien for jumping on my request so quickly and handling everything so professionally. They took the time to clearly explain what was going on, walked me through several possible solutions, and laid out a detailed step-by-step plan to diagnose and fix the issue. They also made sure I knew what the next steps would be if Plan A didn’t work. Thankfully, Plan A did the …”
“Terry and Damien were very knowledgeable and friendly. Very professional and resolved our clogged sink, running the snake down the pipes 2 more times after the first time didn’t work. I appreciate the work.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google 5.0 vs Yelp 1-stars concentrated on emergency-rate pricing — pricing complaints credible since multiple independent Yelp reviewers cite specific dollar amounts.
Should you hire Plumb Shield Plumbing - Fort Worth?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Plumb Shield Plumbing - Fort Worth?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Plumb Shield Plumbing - Fort Worthisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Fort Worth · Arlington · Azle · Haslet