Planet Plumbing & Drain
Plumber · Lafayette, CO
Our verdict
4.6 stars across 443 reviews; 40 of 100 sampled cite professionalism but 13 are 1-star — Saul honored a 2-year warranty, while another customer says a tech 'had never done' the vessel sink job.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #13 of 15 plumbers we've reviewed in Westminster, CO · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
What reviewers praise
Warranty honored on prior work — Saul recognized 2-year-old work qualified for warranty and avoided a major expense on a leaking toilet.
1 cited review
“Saul assessed that the work done 2 years ago by Planet Plumbing qualified for warranty, so a major expense was avoided(!).”
Sunday burst-pipe response confirmed — Darren showed up Sunday morning with a price under a third of competitor quotes.
Cited in 1 of the 100 reviews we analyzed.
Tough-job specialist Mike 'Steedo' removed a rock, a marble, and two drain caps from a clogged basement floor drain trap.
1 cited review
“He took the time and extra effort to remove a rock, a marble, and TWO drain caps from down in the trap that were wedged into the outlet to clear it and getting it working again.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Receptionist reportedly 'impatient and rude' — customer hung up and called another plumber.
Cited in 1 of the 100 reviews we analyzed.
Red flag
Long-time customer says business 'is going downhill' after a clueless tech was dispatched for a vessel sink replacement.
“Scheduler didn’t know what a vessel sink was and said they would send someone with experience.”
Vessel-sink job went to a tech who had never installed one — reviewer says scheduler didn't know what a vessel sink was either.
“Scheduler didn’t know what a vessel sink was and said they would send someone with experience.”
Toilet reseat ran $100 over quote and had to be redone by another plumber after seat continued to rock and leak.
“The price was about a hundred dollars more than the quote, which was fine. I asked for an itemized receipt for insurance (the one they gave me just had a lump sum, no explanation) and they said it was impossible”
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Had toilet leak and $267 later, the toilet was removed and a new riser was put in. Drain was capped. Floor had to be replaced. All this was fine. I was told it would be $25 / quarter hour to put the toilet back on. Called today and they forgot all about it. Had to be another $180 for first hour, starting over again. Bottom line: I was lied to and they won't own up to it. Will never use them again.”
“The receptionist who took my call was impatient and rude. I hung up and called another plumber. Not impressed.”
“Planet plumbing installed a new water heater for us a couple of years ago, and they did a decent job (we thought), although we did have to ask them to return 2x to finish the process (they said they were done, but they were unfamiliar this style & there was more to do). However, when we had them back for a drain clean-out out some time later, we found they had positioned the new water heater in such a way that the …”
Positive
“Just had Saul leave our house having fixed a leaking toilet. Saul assessed that the work done 2 years ago by Planet Plumbing qualified for warranty, so a major expense was avoided(!). Needless to say we are more than impressed. Saul showed photos before and after the repair along with simple explanation of the work done. We’ll be keeping his card permanently on file!”
“What a relief! I have an old house and Planet sent their most experienced drain lead, Mike ("Steedo") who did an awesome job clearing our backup. While here, we discovered that my basement floor drain trap was not clearing. He took the time and extra effort to remove a rock, a marble, and TWO drain caps from down in the trap that were wedged into the outlet to clear it and getting it working again. He also capped a …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Dec 2025.
Across platforms
Should you hire Planet Plumbing & Drain?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Planet Plumbing & Drain?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Rollinsville · Longmont · Lyons · Westminster