Paragon Plumbing Inc
Plumber · Prescott Valley, AZ · Open 24 hours per Google listing
Our verdict
Consistently excellent workmanship and customer service with strong emergency response, but one serious 2026 complaint alleges credit card fraud and poor management accountability under new ownership.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 23 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Exceptional workmanship on complex jobs—22 of 23 reviews praise quality, with multiple examples of solving problems competitors couldn't fix
1 cited review
“They work hard to make sure each job is done properly”
Cited in 3 of the 23 reviews we analyzed — 2 cited reviews not excerpted here.
Fast emergency response and after-hours availability—major water line repair completed within 2 days of New Year's Eve call, with crew mobilized same-day
Cited in 2 of the 23 reviews we analyzed.
Transparent pricing that matches quotes—5 reviews explicitly confirm final bills matched estimates with no surprises
Cited in 4 of the 23 reviews we analyzed.
Professional, respectful crew—12+ reviews mention politeness, cleanliness, and on-time arrival as consistent across multiple technicians
Cited in 4 of the 23 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One 1-star review (03/10/2026) alleges employee credit card fraud ($1,600+ unauthorized charges), refusal to remedy the theft, dismissive management response ('Oh, he quit'), and subsequent service failures on follow-up calls—claims company should not be trusted
Red flag
Reviewer reports ownership change 'a few years back' (post-2023) correlates with alleged service and accountability decline, suggesting internal instability despite otherwise positive recent reviews
Keep it in proportion: these concerns are cited in 3 of the 23 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“After doing business with Paragon Plumbing for over 20 years, after new ownership took over a few years back, this business is not recommended for services. The new owner lacks quality customer service skill, in that he doesn't take his customer needs and/or complaints, seriously. Upon the first mishap with new ownership, an employee was sent out to a customer who was paying over $1,600 for a new hot water heater …”
Positive
“My water company tells me I have leak in my main water line, just before New Year eve. My neighbors recommended them, after doing extended work on their property. Called Paragon and the lady on the phone was polite and understanding. The inspector, "Cody" came out and determined where the likely area the leak was occurring. They called Blue stake and determined where the lines located. Within two days their …”
“Absolutely incredible work and customer service. The price was very good considering the scope of work done on our bathroom shower. All times and quotes were exactly what was agreed upon and I was blown away , quite frankly. Highly suggested.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Jan 2026.
Across platforms
Google 4.8/5 (22 reviews) vs. BBB A+ with 0 complaints in past 3 years creates a material discrepancy given the March 2026 allegation of fraud and management misconduct. BBB data may not reflect the most recent complaint or the reviewer may not have filed a formal BBB report; recommend verifying current BBB complaint history and Arizona Registrar of Contractors status as suggested in the negative review.
Should you hire Paragon Plumbing Inc?
Best for
- Drain and sewer work
- Whole-house repiping
- Bathroom and kitchen remodel plumbing
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Paragon Plumbing Inc?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Paragon Plumbing Incisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Prescott Valley · Chino Valley · Cottonwood