Pacific Coast Home Services
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Based on review analysis
1 concern
Weekend call pricing opacity: refused to quote any cost beyond 'no dispatch fee'; exorbitant diagnosis charge levied with minimal work performed; described as 'the most unethical company I have ever dealt with.'
Trust Score: 0/100 · Based on 767 reviews
Our Verdict
#11 of 13 in Milpitas, CA
No standout specialties
- You're highly price-sensitive
Hire if: You need fast same-day or after-hours response
Hire if: You need high-quality work that holds up over time
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need detailed walkthroughs and written estimates before work starts
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 767 Reviews Tell Us
Emergency Response
Weekend/emergency pricing transparency failure: company refused to provide diagnosis cost upfront, resulting in exorbitant charge before tech performed minimal work, then declared 10-year furnace beyond repair without adequate testing.
What To Watch Out For
Weekend/emergency pricing transparency failure: company refused to provide diagnosis cost upfront, resulting in exorbitant charge before tech performed minimal work, then declared 10-year furnace beyond repair without adequate testing.
Weekend call pricing opacity: refused to quote any cost beyond 'no dispatch fee'; exorbitant diagnosis charge levied with minimal work performed; described as 'the most unethical company I have ever dealt with.'
Quality & Professionalism
Next-day scheduling accommodated and technicians arrive on time with pre-arrival notifications; Christian and Jeremy each cited for shoe coverings, thorough explanations, and efficient execution.
Pricing
Cost-as-quoted experience confirmed in 1 review — 'The cost was exactly as quoted with no add-ons' — direct contrast to the 1-star pricing complaint in the same review set.
Weekend/emergency pricing transparency failure: company refused to provide diagnosis cost upfront, resulting in exorbitant charge before tech performed minimal work, then declared 10-year furnace beyond repair without adequate testing.
Customer reviews
Reviews from Google, Yelp & more
Jeremy Correa was excellent! He showed up on time, gave me notifications on his arrival, diagnosed the issue with our HVAC, And when about fixing it expertly. He had the system back up and running within 30 minutes. He was friendly, communicative, and respectful - he had to go indoors/ourdoors multiple times to check the units but he always put protective booties on his shoes whenever he entered the house to keep the floors neat. Highly recommend for both his high skill level and great personality! Even my 2 year old and 10 month loved him!!
I was extremely happy with the service and attention I received from Pacific Coast Home Services. They were able to accommodate me with next day service. Christian was polite, on time, and did an efficient job of removing my 20 year old smoke detectors. He was thoughtful about wearing shoe coverings and provided me with thorough explanations about everything he was doing. I would highly recommend this company and this particular employee. I won’t hesitate to use them for future home repairs.
The first contact was very pleasant and it was obvious they knew what they were talking about. The techs that performed the service were courteous and efficient. The cost was exactly as quoted with no “add-ons”. I will be recommending them to my family and friends and would hire them again
This is the most unethical company I have ever dealt with. When my furnace stopped running over the weekend they figured they had me over a barrel. The only pricing they would give when I called was the "there will be no dispatch fee". Since I needed them to more than show up in my driveway, I asked what they would charge to diagnose my problem. The only answer I could pry out of them was "it will depend on what they have to do." No surprise the diagnosis cost was exorbitant and the performance of the tech was abysmal. He did almost nothing before announcing that my 10 year old furnace was dead and would have to be replaced. Obviously I refused to sign up for a new, exorbitantly priced furnace on the spot. And for the next two days he pursued me like a 1960's used car salesperson. By comparison, two days later a tech from Modern Air, a Morgan Hill based company, came out, charged me less than half as much and left me with a running furnace in about an hour. Three guesses who I will call for service in the future.
Pacific Coast installed my new spa requiring 220v, and 120v for the 55" television and lights. I could not be happier with the superb work and great service. They are extremely knowledgable and explained various options. I highly recommend them.
Business details
Service area
Based in Milpitas. Serves 11 nearby cities within 20 miles:
Pacific Coast Home Services