Owens Plumbing
Plumber · Folsom, CA · Open 24 hours per Google listing
Our verdict
4.5★ Google with 5 one-star reviews in 51 analyzed; Brendan earns strong marks for quality and fair pricing but 3 documented no-show/cancellation complaints and one invoice 80% over ballpark are real patterns.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 12 plumbers we've reviewed in Diamond Springs, CA · compare all →
Our opinion, based on the 51 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Multi-job repeat customer track record across years; workmanship cited in 9 of 51 reviews including full repipe, tankless water heater, and sump pump installs
1 cited review
“Brendan Owens of Owens Plumbing has completed many jobs at our home: Replaced the pipes/plumbing for entire home, replaced kitchen and bath faucets, replaced our water heater with a tankless, and has installed multiple appliances. Brendan Owens offers fair pricing, honest recommendations and does excellent work.”
Cited in 3 of the 51 reviews we analyzed — 2 cited reviews not excerpted here.
Fair pricing confirmed in 4 reviews; refused to gouge a lab client when others priced work at 3-4x normal rate
Cited in 2 of the 51 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Invoice came in 80% above ballpark quote with no parts used — customer disputed and was told parts were more expensive despite no parts being purchased (Uqh0hR12JKZYxeH55GeZ)
“Invoice showed up via text for 80% MORE than what the max ballpark was. I could not believe the increase!! When we questioned him, we were told the parts were more expensive then he thought. There were no parts.”
Three documented scheduling failures: no-show with no callback (OnEAWK0QKb8TuR54ItzP), 3 cancellations with no reply (9lrq03GFHyAOAOIMPHob), slow_response flagged in 1 review
“Called for a simple outdoor faucet replacement. He gave me an appointment, then never showed up. All my calls have gone to voicemail with no reply.”
Cited in 2 of the 51 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 51 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Didn’t call back twice when they said they would and cancelled on me 3 times! I’m looking elsewhere for a company who actually values their customers and their time.”
“I used Owens Plumbing for some work at my place. They came and looked over the job and parts I had and gave me a 'ballpark' quote of $800-$1000 and told me they'd send a quote via email. I never received the quote, but accepted the 'ballpark' range he provided. He showed up and completed the work and took off, although left his two sons behind to finish up. An invoice showed up via text for 80% MORE than what the …”
“Had do 2 different jobs at different times. It all started well with him answering the phone, came out right away and fixed the issues. Had problems with last job of dripping bathtub faucet. Changed it a couple times and still had drips. Said he’d come back with another cartridge and snake my drain. Never came back, did not return numerous calls to cell or office or return texts, 2 neighbors also did not get return …”
Positive
“This multi-generational, family owned and operated, business is to be commended. Excellent quality work, efficient and thorough, we used them for multiple residential projects and definitely recommend. A solid family with a strong work ethic. 6 stars.”
“We highly recommend Owens Plumbing. Brendan came to our rescue when we had a septic emergency. You don't realize how much you take for granted the simple things like running water and functioning plumbing! Thankfully, this company was super responsive and he and his team worked long hours to get our system replaced. Quality work, nice people, very informative & fair pricing. We are so grateful!!!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Oct 2025.
Across platforms
Should you hire Owens Plumbing?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Owens Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Diamond Springs