Overflow Plumbing, LLC
Plumber · Louisville, KY
Our verdict
Fast emergency response with consistently high-quality work, but the Yelp rating gap (3.0 vs 4.9 on Google) warrants caution on pricing transparency.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 104 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
What reviewers praise
Exceptional next-day or same-day emergency response even on weekends; 6 reviews explicitly mention rapid arrival within hours or next morning
Cited in 6 of the 104 reviews we analyzed.
Thorough diagnostic approach using camera inspection and verification; 3 reviews highlight detailed problem-solving rather than quick fixes
Cited in 3 of the 104 reviews we analyzed.
Named technicians (William, Darian, Rick, Anna, Matt, Noah) consistently praised across 15+ reviews for politeness, knowledge, and professionalism
Cited in 6 of the 104 reviews we analyzed.
Competitive pricing on estimates; 5 reviews mention fair/reasonable rates, with 1 noting they came under initial estimate
Cited in 5 of the 104 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Significant platform rating discrepancy: Google 4.9/5 (232 reviews) vs Yelp 3.0/5 (2 reviews) suggests possible billing or service disputes on Yelp not reflected in Google data
Incomplete job follow-up: 1 review notes baseboards removed during work were not reinstalled, and technician's offer to return was declined by homeowner but job remained incomplete
Cited in 1 of the 104 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 104 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“They advertise emergency services, however, I called on a Sunday afternoon and was told they do no such thing. They wouldn't be able to assess the issue until Tuesday. If I could wait until Tuesday I wouldn't be calling for emergency services. Disappointing and frustrating!”
“We used this company once and LOVED Jared and all his hard work, I told everyone about them! So naturally we called them a second time when we had a clog and they came back to help us. They couldn’t find the problem and went from “it’s something but we don’t know” to $10,000 and busting up my garage floor way too fast for my liking! We got a second opinion and the new company was here worked super hard, tried all …”
Positive
“Highly recommend! Ask for Rick, he’s the best! I had a leak coming through my ceiling and he quickly figured out the issue and repaired it. He even helped me solution an issue I’ve had with my pipes freezing for 4 years!”
“Great customer service and very friendly and know what they’re doing when it comes to satisfaction of service for customers! Team they worked great together and explained everything to the point and truly didn’t mind me asking questions! I love those type of worker because inspite of they’re busy schedule and on top of staying focus on the job they took time out to explain to me why heating element wasn’t working …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Google rates 4.9/5 but Yelp shows 3.0/5 with only 2 reviews—the disparity suggests possible unresolved pricing or billing disputes on Yelp that don't appear in the larger Google sample. Investigate Yelp reviews before committing to major work.
Should you hire Overflow Plumbing, LLC?
Best for
- Emergency and same-day calls
- Water heater install/repair
- Drain and sewer work
- Whole-house repiping
- Bathroom and kitchen remodel plumbing
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
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Find plumbers near you
Overflow Plumbing, LLCisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Louisville · Elizabeth · Taylorsville