One Call Plumbing
Plumber · Greenville, SC
Our verdict
4.9-star BBB A+ shop with 89 of 100 five-star reviews; fast_response cited 23 times and same-day arrival confirmed in multiple reviews, but 3 Yelp reviews flag pricing as expensive and one repair failed within warranty period.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Same-day or sub-hour arrival cited in multiple reviews — including office emergencies resolved within an hour of calling.
1 cited review
“Had an emergency situation at our office that caused us to have to shut water off to the whole building. One Call had someone on site within an hour to get us back up and running. Very professional team all around, quick and efficient work, and reasonable pricing.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
After-hours availability confirmed — one reviewer got help the same evening they called, outside normal business hours.
Cited in 1 of the 100 reviews we analyzed.
Technicians explain work, pricing, and next steps before proceeding; no bogus dispatch fee noted.
1 cited review
“They came out and did the work at a very fair price, in a timely manner and refused to do anything that would have cost us more money even if it would have made them more- they gave us great advice.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One reviewer paid $500 for a pipe repair that burst again; company refused to warranty the work.
“Initially thought they did a good job repairing the pipe in my garage, but turns out they charged me $500 for a repair that burst anyway and that they refuse to warranty. Pipe burst tonight and I had to shut off water to my entire house and call another company to cap it. Trash.”
Red flag
Yelp reviewer alleges technician damaged a valve and then quoted $2,000 for damage he caused; company blamed the customer.
Cited in 1 of the 100 reviews we analyzed.
Pricing runs high vs. local competitors — one Yelp reviewer found two other plumbers at nearly half the cost for the same emergency job.
“One Call plumbing is professional and timely and do great work. The staff was responsive and customer oriented. However, they are extremely expensive! I contacted several other plumbers to get a quote on an emergency issue at my house. Two other plumbers in the area were almost 1/2 the cost.”
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Please note that Britney with the 5-star review is actually an employee. Secondly, the technician damaged the housing around the valve that was supposed to be an inexpensive fix morphed into a bid for $2000 that the technician was responsible for damaging. Unethical company. Americans in this generation= Land of the Free, home of the blame. They said I damaged my own shower valve. Unbelievable corrupt accusations. …”
“Pros first: Responded quickly, courteous on the phone, and tech who gave the quote was professional and knowledgeable. Cons: Charged $65 fee to quote the job, then gave impossibly high quote on a fairly simple job. They were so high in fact, I decided to go elsewhere. They wanted $1100 to add about 30 inches of pex drain lines beneath an exterior wall shower valve. Add'l info: This job required setting a …”
“I got an appointment for a plumber to come and look at my washer pipes that was leaking (Not tightened from the last plumber that came out) One Call sent a plumber, he said he tightened the 2 valves that went to my washer and replaced a hose that was clearly leaking, l showed him another pipe that needed to be replaced and he said " if you do that you will need to turn your water off and he suggested not doing that, …”
Positive
“Super great service! They were quick and efficient and made sure to help me after hours when I called! 10/10 would recommend again for any of your plumbing needs!”
“was having an issue with both my toilet and sink in downstairs bath. Kevin came out and promptly took care of both issue. He was honest and straightforward. He explained what and why the issue was happening. The pricing is great as well as the service. I will definitely be using them for any future projects. OH, and they don’t charge you a bogus dispatch fee just to show up! Highly recommend”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Jan 2026.
Across platforms
Google 4.9 (83 reviews) vs. Yelp complaints about pricing and warranty refusals — Yelp 1-star reviews cite significant cost and service disputes absent from Google narrative.
Should you hire One Call Plumbing?
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own One Call Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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