Neptune Plumbing
Plumber · Cleveland, OH
Our verdict
4.9★ across 79 reviews with 69 of 73 analyzed being 5-star; fast_response theme in 20 reviews and same-day bookings cited in 12, but 2 negative reviews flag rudeness and overcharging.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 73 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Same-day scheduling cited in 12 reviews; tech showed up at 2am for a commercial water heater failure and opened the business on time next morning.
1 cited review
“Had our water heater go out at our place of business Saturday night. Jimmy came out at 2am and got us back up and running so I was able to open today. Thank you very, very much!!”
Cited in 3 of the 73 reviews we analyzed — 2 cited reviews not excerpted here.
fast_response theme in 20 of 73 reviews; dishwasher troubleshot and fixed within 30 minutes on one visit.
1 cited review
“Dustin managed to troubleshoot the issue and within 30 minutes the dishwasher was operating properly. We have used Neptune on several occasions both personally and commercially and we find them to be a top notch service; on time, reasonably priced, with quality workmanship.”
Cited in 2 of the 73 reviews we analyzed — 1 cited review not excerpted here.
Work came in at opening quote on multiple visits — no surprise charges cited in at least 3 reviews.
Cited in 3 of the 73 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1-star review (Jan 2026) calls techs 'very unreliable… rude and irresponsible' — isolated but recent.
Cited in 1 of the 73 reviews we analyzed.
Isolated Yelp review (2014) flagged 3-hour late arrival plus drive-time billing and a $49 door fee — pricing structure not clearly disclosed upfront.
Cited in 1 of the 73 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 73 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“What a rip off!!!! Do not use this company!!! They showed up 3 hours late, was only here 20 minutes charged for a full hour rate because they include drive time from other job sites plus an additional $49 for walking in the door.. Fortunately it only took some Teflon tape and caulk to fix my problem...God forbid It was anything else, profits not a dirty word it's just how much!!”
“Very unreliable plumbers...very rude and irresponsible..”
Positive
“Every experience so far has been great, with this being no exception. Riley came over and conducted a full inspection of our home, replacing our furnace filter and humidifier filter as well. Friendly, professional, high energy - a great addition to the Neptune team. Much appreciation and a huge thanks for his fast and professional services.”
“Not only did Logan fix a clogging problem in one of our toilette drains (2nd time in 2 years), he made it drain better so it will probably not clog up again in the forseeable future.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Jan 2026.
Across platforms
Negative reviews sourced from Yelp (2014) and Google (2026) but overall Google rating remains 4.9. No significant cross-platform discrepancy detected.
Should you hire Neptune Plumbing?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Neptune Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Neptune Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Chagrin Falls · Cleveland · Eastlake · Stow