NCT Plumbing and Repair Services
Plumber · Keller, TX
Our verdict
4.8★ from 115 reviews (77 five-star out of 82 analyzed); professional theme in 38 reviews, but 2 pricing complaints cite $180 for a 10-min disposal clear and $410 for a 30-min filter swap with filters already purchased.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 82 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
professional theme dominates at 38 of 82 analyzed reviews; workmanship cited 8 times, communication 7 times.
1 cited review
“CJ was excellent at explaining his job and giving us options!! He was very thorough and was up front with his costs!!!”
Cited in 3 of the 82 reviews we analyzed — 2 cited reviews not excerpted here.
Maintained responsiveness during February 2021 snowstorm while handling hundreds of simultaneous emergency calls.
1 cited review
“Quality service at a quality price. Very responsive during the February snow storm even while receiving hundreds of emergency calls.”
No-charge service call documented: tech diagnosed clogged toilet, found no issue, and waived the visit fee.
1 cited review
“Clogged toilet issues that turned out to be nothing. Anthony didn't charge us anything for the call. Said he'd come back if we had any more issues.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1-star review describes technicians refusing to lower loud music in a residential street and escalating confrontation with a neighbor — conduct complaint.
Cited in 1 of the 82 reviews we analyzed.
Pricing flagged in 2 reviews as excessive: $99 dispatch fee, $180 for 10-minute disposal clearance, $410 quoted for a 30-minute filter change the customer had already bought parts for.
“No issues with tech or service...just WAY overpriced. $99 just to knock on your door and then hundreds for even the smallest repair. After paying $180 for a disposal clearance (10 min max) they quoted me $410 for a 30 minute water filter change.”
Keep it in proportion: these concerns are cited in 2 of the 82 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Call for a broken pipe connceted to my outdoor septic system. Was told they dont do that. Would ask they take outdoor plumbing, sewer and septic off if their website and Google page if its not a service they offer. Otherwise no complaints.”
“I tried calling to make this complaint, but could not get past the prompts or the answering service to find a real person. I had a bad experience with two of your employees working on a new construction home in the Country Lakes neighborhood (Denton/Argyle). They set up a large speaker in the street near their NCT truck and started to blare VERY loud music (not allowed in Denton). I told them to turn it down - one …”
Positive
“They were very professional and the installation was fast.”
“My experience started off positive with my initial phone call to CST Plumbing when I found myself with no hot water. Communication was ongoing and consistent leading up to the service. The techs were friendly, knowledgeable and quick.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Should you hire NCT Plumbing and Repair Services?
Hire if
- You need a plumber who actually shows up when scheduled
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own NCT Plumbing and Repair Services?
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Find plumbers near you
NCT Plumbing and Repair Servicesisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Haslet · Justin · Fort Worth · Newark