Mr. Rooter Plumbing of Saratoga Springs
Plumber · Saratoga Springs, NY · Open 24 hours per Google listing
Our verdict
Excellent emergency response (4-hour Saturday service on Christmas) with strong workmanship, but one severe complaint about failed repair, poor refund handling, and disrespectful ownership.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #4 of 12 plumbers we've reviewed in Saratoga Springs, NY · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness—customer received water heater replacement same day (10am call to 2pm arrival) on Saturday during holiday season
1 cited review
“By 2 pm Michael was at my door with a new water heater”
Quick scheduling for urgent jobs—offered next-morning first appointment for major clog repair
1 cited review
“Jack and Zach were determined to get it done and managed to complete it”
Thorough workmanship on complex jobs—completed multi-hour clog repair that was 'relentless' and got system running smoothly
1 cited review
“Jack and Zach were determined to get it done and managed to complete it”
Professional customer education—technicians explain system operation and maintenance guidance after job completion
1 cited review
“By 2 pm Michael was at my door with a new water heater”
Staff professionalism and friendliness consistently noted across multiple reviews
3 cited reviews
“Jack and Zach were determined to get it done and managed to complete it”
“Fair quote, promptly arriving at my home to scope my system”
“By 2 pm Michael was at my door with a new water heater”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Catastrophic service failure with hostile ownership response—one customer reported technician left sink actively leaking after claiming repair complete, charged full price, then owner laughed at refund request, promised reimbursement, and failed to deliver for two weeks, ultimately refusing card refund and forcing in-person pickup 30 minutes away
Cited in 1 of the 5 reviews we analyzed.
Red flag
Quality control inconsistency—same job (clogged pipe) took Mr. Rooter 2+ hours without success but competitor resolved in 30 minutes
Cited in 1 of the 5 reviews we analyzed.
Internal communication failure—customer's problem description did not reach technicians on arrival, requiring re-explanation on-site
“Problem did not get passed down to the technicians”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“My wife and I had a terrible experience with this company. They came out to repair a clogged pipe and were on site for over two hours but failed to fix the problem. Worse, they left the sink leaking and told my wife the issue was fully repaired, then charged us. After realizing the problem was not fixed, we called another company, who resolved the issue in about 30 minutes. The most frustrating part was dealing …”
Positive
“Quick call back! They put us as the first appointment for the next morning. We had big issues, a massive clog, and the job was relentless, but Jack and Zach were determined to get it done and managed to complete it, and save the day! They worked hard for several hours to get everything running smoothly again, the were very great at communicating throughout the process, and they did an amazing job! They were both …”
“The technicians were on time and friendly. When I described the problem when I made the initial call, it did not get passed down to the technicians. But I readily explained it to them when they came. Unfortunately, because of the system that I have (grinder pump) they could not really do much for me, but they assured me that everything seemed to be working in proper order.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 241 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
Own Mr. Rooter Plumbing of Saratoga Springs?
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Nearby: Saratoga Springs