Mr. Rooter Plumbing of Oklahoma City
Plumber · Norman, OK · Open 24 hours per Google listing
Our verdict
Mixed reviews: 63 of 100 sampled are 5-star with praise for tech Jay Keith, but 30 are 1-star citing surprise fees, $234 for 25 minutes, and rude dispatchers. Roto-Rooter franchise.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Late-night techs like Jay Keith do high-quality work, with one reviewer noting he came after 10pm to repair a broken pipe and finished at 12:15 am.
1 cited review
“Jay came out after 10:00 at night to replace and repair. Had to have a small hole put in Sheetrock, but it will be easy to fix.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Reviewers repeatedly mention thorough explanations — Aaron walked one homeowner through each step of a shower leak repair.
1 cited review
“He explained the issue in detail, showed me exactly what needed to be repaired, and made sure I understood each step of the process.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Charged the full $111 service fee a second day when called back to finish a drain-snaking job they didn't complete the first time.
“since last night was last nights call, and today is a new call if we send a technitian to your house you will have to pay the same $111 again”
Red flag
Dispatcher demanded credit card upfront and yelled at customers per multiple Yelp accounts.
Cited in 1 of the 100 reviews we analyzed.
Multiple Yelp reviewers report being charged $80-$234 for minimal work, with one noting $234 for 25 minutes.
“Performed bare minimal effort then charge premium $234 for 25 minutes.”
Cited in 2 of the 100 reviews we analyzed.
Warranty disputes after misdiagnosis — one reviewer's bathroom continued flooding after an after-hours call, with only the exterior line covered.
“since last night was last nights call, and today is a new call if we send a technitian to your house you will have to pay the same $111 again”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Where do I start other than I should have looked at all the bad reviews this company has before I called them out. Had a small faucet leak on a Saturday. ..... waited several hours...... then a poorly qualified or maybe just lazy? plumber comes out only to tell me the job is going to be very costly and it won't be worth it for me to hire them and to try and fix the leak myself..... the guy didn't even bother to …”
“If I could chose NO STAR I would! (This franchised Roto Rooter* is UNPROFESSIONAL and APATHETIC) I am stating Fact, as it happened. I called Monday Dec 16, to arrange for a simple smoke test to find a bad sewer gas leak that was invading my living spaces inside my house. I have chronic health problems and this stuff (sewer gas) was making me sick. I finally was getting completely over having double pneumonia for …”
“On 11/22/22 my mainline was clogged. This is not the first time, the last time I called a local plumber and they were able to clear it fairly quickly through the roof vent, unfortunately, that plumber was busy so I called Roto-Rooter. RR sent 3 techs out. They ran a snake about ten feet into the vent and got it stuck. I was present and I saw it suddenly and violently broke loose. They tried a couple more times and …”
Positive
“Jay Keith showed up willing to listen and explain all my options to fix my leak. He even explained why it has and how to prevent it in the future. This was my first experience with Mr. Rooter plumbing it was quick and to the point. I will recommend this plumbing company to anyone who asks me. And if their lucky to get Jay Keith that ll be a bonus.”
“The technician was amazing, polite and professional. We went above ansmd beyond fixing our main line plumbing issues in such a short time and even advised us about the calcium build up in our water tank. He was a great representation of the company and just a "good" human being.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Google reviews skew 5-star while Yelp dominated by 1-star complaints citing overcharging, no-shows, and rude staff.
Should you hire Mr. Rooter Plumbing of Oklahoma City?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Mr. Rooter Plumbing of Oklahoma City?
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Find plumbers near you
Mr. Rooter Plumbing of Oklahoma Cityisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Yukon · Union City · Edmond