Mr. Rooter Plumbing of Oklahoma City

Jay Keith showed up willing to listen and explain all my options to fix my leak. He even explained why it has and how to prevent it in the future. This was my first experience with Mr. Rooter plumbing it was quick and to the point. I will recommend this plumbing company to anyone who asks me. And if their lucky to get Jay Keith that ll be a bonus.

The technician was amazing, polite and professional. We went above ansmd beyond fixing our main line plumbing issues in such a short time and even advised us about the calcium build up in our water tank. He was a great representation of the company and just a "good" human being.

Outside water spigot broke, pipe broke and flooded my living room and spare room. Jay came out after 10:00 at night to replace and repair. Had to have a small hole put in Sheetrock, but it will be easy to fix. He didn’t get done until 12:15 am. Very personable and friendly. Work was superb. I’ll definitely request him next time I need plumbing work done! 😃. Thanks Jay!

Where do I start other than I should have looked at all the bad reviews this company has before I called them out. Had a small faucet leak on a Saturday. ..... waited several hours...... then a poorly qualified or maybe just lazy? plumber comes out only to tell me the job is going to be very costly and it won't be worth it for me to hire them and to try and fix the leak myself..... the guy didn't even bother to examine the faucet ...... cost me $80 for that piece of advice. Very professional? Never using this company and wouldn't advise you too either.....

If I could chose NO STAR I would! (This franchised Roto Rooter* is UNPROFESSIONAL and APATHETIC) I am stating Fact, as it happened. I called Monday Dec 16, to arrange for a simple smoke test to find a bad sewer gas leak that was invading my living spaces inside my house. I have chronic health problems and this stuff (sewer gas) was making me sick. I finally was getting completely over having double pneumonia for 3 months this past summer and now I am having another issue with sewer gas. This happened in 2011 after an earthquake snapped a vent pipe off in the wall and broke some connections loose under the house. I *Know* this smell and know I have another problem. The man said they would have a tech come out Tuesday, Dec 17, 2013. They would call about 30 minutes ahead of time to let me know he was on his way. Tuesday Dec 17, 2013 - the tech never showed and NO ONE called me. Roto Rooter eventually called at 7 pm apologizing that they have been really busy, blah blah blah.... The woman was very nice; apologized several times and I was not too shy to ask about a price break for the trouble given what I am dealing with here. I was very nice to her, told her I understood; the test has to be done in the light of day to set up because they must get on the roof, etc. Now it's Wednesday, Dec 18 The same woman called Wednesday morning, at 9:53 am and said "A tech was headed your way and should be there within 45 - an hour and No, we don't offer any discounts for not showing up yesterday". Well, surprise surprise, Rotor Rooter did it again. I called my handyman to meet them; he lives past Tinker AFB - he said he would be here by 11. This would be great timing. He eventually got here around noon and still no Rotor Rooter tech. I waited and wait..Robin left after an hour to go to another job he had to be at. I understood. I called RR and asked where is the tech, he is very late. "Didn't anyone call you to tell you his truck broke down?" No, my phone has not rang once bc I told people to keep my line clear Wed. I asked when he would be here - "No idea, we can't say but I guarantee it will be today" They called about 5:15 pm and said the tech was being dispatched. I stopped him right there and asked, "It's almost dark, you told me yesterday they could not do the test after dark" He said "Well, yes and the first hour will be the regular rate but any hour after that will be overtime" I flipped out inside but maintained my composure. I stopped him again and said "How can you impose what is basically a fine on me, for your companies ineptitude? This is not my fault. Your tech was to be here at about 11 am, no one called to tell me his truck broke down and now you want to charge me, basically, $200 an hr after the first hour, PLUS the costs of the smoke bombs - are you crazy?" He said "Well, it's our busy season..." I stopped him again and said, "You should have told me that it's your busy season on Monday when you scheduled this test and told me they may not be able to make it. I don't want your excuses" He said "Well, you can reschedule on cancel..." I said "Reschedule, oh, you guys will be here tomorrow and never call me on my (expletive) cell again, you were told not to!" I called Bob the plumber, owner of Metro Rooter, who came out here last week to look around, the one that charges a flat $250. He said he would try to get here tomorrow (today now) and if not Friday. I said great, I'm glad you can help. I let it go. I thought about being childish, for a moment, and giving roto rooter the same treatment, That would be to say "Ok" when they tell me a tech would be on their way today then when the tech got here tell the tech, "Did they tell you I cancelled?" and send him packing. But, I am not like them. At 7 am I called Roto Rooter and told them to cancel. She asked if i wanted to reschedule and I said, nicely but firmly, "After the way your company treated me, NO. Have a nice day."

What follows is a text of a letter I wrote to the Better Business Bureau about a subsidiary of this OKC Roto Rooter, Roto Rooter of Norman. These people are terrible to deal with. I am writing to you today to lodge a complaint against Roto-Rooter of Norman, OK. I have been utterly mortified at the treatment I've received at their hands. A resident of this city for ten years, I called on them today to effect a couple of plumbing repairs in my house, to wit: a clogged shower in one bathroom and a running toilet in the other bathroom. I was not here when the technician arrived, but he explained to me that his charge was $124/hour + parts. Earlier he had told my wife that both jobs would take less than an hour. A hair ball removal corrected the clogged shower. That took about ten minutes. He had to go out for parts to basically rebuild the innards of the toilet that was running. There is a plumbing supply place about 2 miles from my house on Hwy 9 W & 24th in Norman. The technician took 50 minutes to return with the parts--he did not go to where we suggested, he said--and about 10 minutes to fix the toilet. Then he presented me with a bill--on a tablet screen, not on paper--for $306. I requested an itemized receipt for the parts and a written receipt for the work and was informed that it would be emailed the bill after I paid it. This was not satisfactory to me; I wanted to see what parts were purchased and what they cost, not to mention the charges for the work. I have never heard of being unable to receive a written invoice for work or a bona fide receipt for purchased parts. So I refused to pay the bill until I could be provided the documents I requested. Thereupon I was forced to endure rude argument from this technician for about ten minutes after repeatedly telling him I did not intend to argue. Eventually I asked him to leave my property. That's chapter 1. It gets worse. I immediately called Roto Rooter of Norman and requested to speak with a supervisor about this and subsequently spoke with a man named "Dan." No further information on his name was forthcoming. I will make a long story short. I was totally rebuffed in any attempt I made to explain my position on the propriety of a written receipt. I was repeatedly told that I had to pay the bill first. This man raised his voice to me more than several times, would not let me speak, raised irrelevant matters about what I do for a living, told me that my bill was now over $400, that I would be charged for another hour of his technician's time. I thought this was ludicrous and wondered to myself just how anyone could behave so irresponsibly. I repeatedly emphasized that I was not trying to get out of paying the bill, that I would be happy to pay it when I had an itemized invoice. Instead I was told several times rudely and in an elevated tone that I was attempting to get out of paying the bill at all. At least twice I was threatened with being turned over to "a collector." I offered to pay a substantial sum of good faith money to the company pending receipt of the documents I am requesting. This offer too was rudely rejected with derisive laughter, and again with the implication that I was trying to get out of paying the company altogether. I have since received a bill for $415.43 via email. It is not itemized and contains no copy of receipt for parts. The bill is accompanied by a fanciful narrative of the events by the original technician, one "Todd R." This is outrageous. I have never been so abused by a business in all my life. I have never ever been spoken to in such a discourteous manner by someone supposedly holding a responsible position with a responsible company. My credit rating going back 40+ years is exemplary. I served for 25 years as an ordained clergyman (deacon) in the Catholic Church. I am prepared to present as many character witnesses as necessary to attest to my honesty and truthfulness. And I'm prepared, since I have been threatened, to defend myself legally should that become necessary. That I should find it necessary to contact you over such a seemingly trivial matter as this is indeed indicative of the state we have gotten to in this country: where a supposedly reputable business can treat a customer so shabbily with the expectation of complete impunity. Rest assured that I will make it known to my many friends and associates just exactly what they can expect if they have the misfortune to do business with Roto Rooter of Norman. I trust that you will take the necessary action to forestall any such embarrassment and stress to their future unsuspecting customers as well. Tom S.

After PLUMB GENIUS didn't show for our 10-2 appt today, didn't answer their phones, and their voicemail was full, I called Roto Rooter for the clogged line we have that's effecting the whole house. We can't shower or flush at this point so it's an emergency. As a previous customer, I've been happy with their work in the past--quick, efficient, cost-friendly! Perfect!! I scheduled today for a 3-5pm window, which they confirmed, fyi, via email AND text. The email and text said I'd be contacted when the tech was ON THE WAY. It did not say if I don't answer the phone I'm out of luck. Just that they'd call when they were headed this way. I saw a missed call from them a few min before 5, called back and was told now that it's after 5pm, I'm going to be charged the "after hours rate" which is not on their website when you choose your time frame fyi. (A window from 5-7pm was listed as available, but no indication you'd be charged extra if you chose that time frame. I actually--stupidly--thought "so nice to see a business with extended hours to accommodate working people!") Carley, the dispatcher, threatened to hang up on me when I mentioned how they're completely fucking me over, and she took offense. I imagine that's not the first she heard that today given their shady business practices. She then told me it was my own fault for not answering before 5. I was working. If the email had said "make sure to answer the phone or we're going to charge you twice the rate you expected", I surely would have kept the ringer on. I definitely would have called them myself well before 5pm if I was aware of the severe financial penalty. When asked for her boss' name and number she said she'd have them call me. When I asked for the direct number, she stated she wasn't allowed to give out that information. In what legitimate business are you not allowed to give out the office manager's direct number?? When I asked her for the technician's name who was coming over, she hung up on me. When I called back she told me she said his name? But I didn't hear it and I sure didn't hear "bye!" before being hung up on. She argued with me of course and told me the calls are recorded. They emailed me the confirmation, and texted me. So, surely they also could have texted or emailed to let me know I was going to be charged double if I didn't get right back to them, but then they wouldn't get to screw me out of $350. I used to be impressed with this business. Like I said, I've used them before. No longer. Don't call unless you want to be totally fucked over. But when in dire straights, choices are limited. The technician, Nathan, was nice, knowledgeable, and worked hard to resolve the issue. I won't blame him for the deceptive business practices of his employer. He was able to assess the situation and create a workable solution for the time being. It looks as though our pipe may need replaced (it's cast iron likely from when the house was built, rather than PVC), but the emergency has been resolved. He was also able to give me an ultimate rate I was satisfied with given the amount of work he'd done, which was SIGNIFICANTLY better than Carley quoted me. For him, I am grateful.

The plumbing in my house was acting up, bathtub backing up when the sink would be turned on. Obviously I needed a plumber and called Roto-Rooter. Big mistake!! I called Sunday evening Dec 29th to inquire about sending a plumber first thing the next morning. I told the lady I'm not in state right now and have someone house sitting so they'll be the ones to meet the plumber, not me. She said that was fine, gave her the address, and she said they'll call first thing in the morning to tell me when the tech would be out. Next morning comes around, no call. It was about noon when she called to say the tech is on his way out, he'll call when he gets there. Two hours passed before I got a call. He said he had been there trying from inside to unclog the drains with what equipment he had, but needed to know where the outside drain vent was. I gave him my family member's number, because my family member sold me the house and knew how to give a more accurate description than I could. I spoke with the family member to confirm that the tech called, and he said yes. Two more hours pass, so I called to see if any progress was made. The guy answered his phone and said he couldn't find it (I don't think he bothered looking because the drain vent is hard to miss), so he got on the roof and tried to unclog, but couldn't. He said he had called a second guy to come help. I was a little angry because obviously that was going to cost even more money and he didn't even bother discussing it with me before calling the guy! Over double what I was told the amount would be when I spoke with their receptionist. I told him he needed to consult with me before he spends more of my money, but that was fine that the second guy was coming to help. Two more hours pass...so I called my house sitter to see if the tech was still there. They said "No he left awhile ago, said two other people were coming though". No one had been at the house for an hour and a half. So I called the tech, and when I asked him what was going on with the plumbing he said "I don't know, call the main office." So I called the main office, obviously angry. I told the young lady to cancel the two guys coming to the house, told her the above story, and that they may not contact me again. She was nice and agreed that he was unprofessional and would let his supervisor know. I'm keeping a close eye on my bank account, however, because they had to have my card number in order to come out, since I (the homeowner) wouldn't be there since I'm 1500 miles away. Today (Dec 31), my family member called another plumbing company (Mr Rooter). When my family member got to the house, he discovered that Roto Rooter's tech made the problem worse. Only one bathroom was clogged before he started...and now both bathrooms were completely clogged up. So Roto Rooter spent 3 hours at my house making matters worse...and when Mr Rooter showed up, he had it fixed within 30 minutes for $75 less than what Roto Rooter wanted and with only one guy. Long story short, never use Roto Rooter!!

So let me tell you the real truth behind this business. Let's start with the techs in the field. The ones who are not a licensed journeymen (which is everyone but 5 plumbers) are out through a 30 day ride along "training program" and then are considered as skillful as us with 4+ years of well rounded plumbing experience. These "techs" are then thrown in a van and are forced to work 60+ hours a week and get hounded if they take a lunch break. These inexperienced helpers come to your house and will charge you whatever they want for a job, and if you're lucky that's all they will do. The majority of these guys will up sell you on some kind of plumbing job that you don't really need, and it will be done by an unlicensed apprentice. The vans and drain machines are company provided and you get a gas card, but this gas card you fill your van up with is deducted out of your paycheck by a percentage of the cost to fill their van up with. They also provide you with a company phone and tablet, but they charge you a percentage of their bill on every paycheck. If you get a call back (which is warranty work) they will pull your pay on that job and you will never be compensated for the work you did that day. When you are not running calls and slaving away for a very small percentage of their "flare rates" (which they deduct $10 off of right away) you will be sitting at home making not even minimum wage. Well actually you make $0.00 if you don't do any jobs. The field supervisor has never been a plumber and his only plumbing experience is what he hears from the guys in the field. The franchise owner has an engineering degree and was only in a van for 1 entire year (which is not even enough to get a journeyman license, let alone an idea of how plumbing works), and makes plumbers do repairs not even close to code. I actually have a picture of a couple of jobs I did by the way he wanted to do it. I'm sure you get the gist of the "experience" you are receiving now. So let's move onto what happens if you quit or get fired. The first thing that happens is they will come get their van unannounced and not allow you to get any of your personal belongings out of it, including thousands of dollars of personal tools. The next thing you will notice is that your final check will be $0.01 if your lucky you may get a couple of hundred, even though you sold over $8k worth of repairs for the greedy business owner. Any thing that you got from the supply house for safety or your van that you were unable to charge to the customer will be deducted. Your check stubs will make no sense at all and you'll need a financial advisor to decrypt it for you, because everything is done "in house". Needless to say OKC there are plenty of local plumbers to choose from that will come to your house and do an outstanding job for a reasonable price. There is also a ton of other companies in the metro to work for, so don't let these greedy bottom feeders sell you into a slave ship with them.

Worst service experience ever. They have zero communication skills and the worst professional behavior I've ever ran across. Started with a gas leak then a gas repipe then it was my yard line and they are done.. mind you the didn't even put a kickout on the outside of the house so the gas company can tie into. THAT IT IS MY RESPONSIBILITY TO GET WITH THE GAS COMPANY HAVE THEM put a new yard line and meter in. Ok I did that they had to send another company out here to finish there job and put the kickout for the meter to tie into that they didn't do, call an inspection like they where supposed to.5900 dollar later the gas company tells me I still have a leak and won't turn the gas back on. So I call roto-rooter back out to address the problem. They send guys back out of the kindness of their hearts because according to them the works completed . Even though the gas company will not turn my gas back due to a leak. Anyways so they send 3 trucks out here after I told the office it's a leak and what the gas company told me. so lot of wasted man power. Then they came unprepared with 3 trucks just to then leave to go get stuff they needed. I hour later their back! sir can you cut of the hot water tank and range. Sure thing I said get to my range and stove it not even hooked up after they blew out a hole the other side of the wall. So I ask after about another 45 min when they came and tell me it's fixed. I asked are they going to hook the range up they said thats not part of there job and they need to be paid. Mind you my range isn't hooked up and the gas company won't turn my gas on due to a leak. So I call to talk to the manager apparently they like to pretend there not in the office lisen to the call you had with the secretary then call back and threaten you with sueing you after I told him the whole experience and the gas company wouldn't turn on my gas due to there work. Services: Find & repair leak, Repair pipe

I normally don't leave negative reviews, but I feel it's important to share my experience so others can make informed decisions. Roto-Rooter came out to my home last Monday to address a plumbing issue that I specifically approved to be fixed long-term. Instead, the plumber put what I now understand to be a temporary "band-aid" solution on the problem -- meaning the company will likely need to come back within the next 6-12 months to properly fix it, resulting in additional charges. As someone who doesn't have extensive plumbing knowledge, I trusted the professional who came into my home to recommend and complete the correct repair, not a short-term fix. While replacing my garbage disposal, the plumber also failed to remove the metal knockout piece required for my dishwasher to drain properly. This mistake caused another issue entirely and forced me to spend four hours of my Saturday waiting for a second plumber to come out, while having to re-explain my situation to multiple people along the way. I called on Friday requesting that a dispatcher follow up with me on Monday regarding the original issue, but after waiting all day, I never received a call back. Overall, I paid $500 for a temporary repair, lost several hours of my weekend waiting for service, and experienced very poor communication from the company. To make matters worse, when I called for help on Sunday, the focus of the conversation was on pricing rather than resolving the mistake or showing urgency in correcting it. This experience felt frustrating and dismissive as a customer, and I expected much better accountability and service from a company with such a large reputation IF YOU'RE A WOMEN DONT HIRE THEM

Called a guy up for a backup sewer into my tub.. told the guy on the phone what was going on. Sent a guy down.. looked around and told me that he needed to bring back a guy to get back on the roof the next day. Charged me 65 bucks for a 5 minute conversation. Next day guys come up, cleaned out my pipes but got their tools stuck in my pipes SOME PLACE. The guys used all our good towels to clean up the sewage they decided to pump through our bathrooom. They said they would call in a camera guy and get some tools, walked out to their car to offer them a drink and they were on FACETIME and FACEBOOK on my DIME. Guys went to go get their tools.. came back and packed up telling me that the camera guy would be here the next day, charged me 410 bucks. Still could not use my plumbing. Guys came down the next day, were more professional. Found where the tools were and told me it would be an additional 900 dollars if they had to dig, estimated that it be 3 hours worth of digging time... told them to go and I would do the digging.. CHARGED ME 435 more dollars. Took me and my sick girlfriend about an hour to dig up the spot they wanted.. called up asap and had a guy come down at 5pm to tell me it would be MORE MONEY because its after business hours. Was going to charge me 65 but I told him I refused to pay him for coming up here.. Horrible company, rips you off and tries to get as much money as possible from you. They drained well over 900 bucks from me and has not EVEN BOTHERED TO SOLVE MY PLUMBING PROBLEMS. Do not go with these guys, they will -try- to mooch as much money as possible from you.

I called Roto-rooter because I have tree roots growing in my French drain and wanted to see if that was something they could help with. After double-checking, the person on the phone said yes, they could help, and asked if I would like to have someone sent out today. I was thrilled they could get someone out so quickly and said 'yes'. A very nice man showed up, opened they drain covers, reached his hand in, pulled out some roots and dirt. He then went to the other drain cover and took it off, then we ran a hose to see if any water would come out at the first cover. None did. So, we took the hose and ran it through the first cover to see if any water would come out at the street. None did. He said that it looked like I had tree roots blocking the pipes and suggested I call Roto-Rooter to have them send someone with a camera out to look at the problem. Then he charged me $111. This complaint is not about the person they sent out, who obviously wasn't told what the problem was, but I suppose was trying to follow whatever guidelines he was given. The complaint is that I was charged $111 to be told that I had tree roots blocking my pipes, which is what I said to them when they called in. At this point, I am wishing I had called them before I wrote the check because I have a feeling that is $111 I will never see again. If it were possible to give lower than one star, I would.

On 11/22/22 my mainline was clogged. This is not the first time, the last time I called a local plumber and they were able to clear it fairly quickly through the roof vent, unfortunately, that plumber was busy so I called Roto-Rooter. RR sent 3 techs out. They ran a snake about ten feet into the vent and got it stuck. I was present and I saw it suddenly and violently broke loose. They tried a couple more times and then said they can only do it if they install a "clean out". I, of course, said if I am going to install a clean out I am not going to go with the first person that tries to strong-arm me into it. I then called the other plumber back and they were able to get a team out to me. That team quickly found the broken joint (about 10 feet down the vent). Instead of trying to con me into a "$3k-$4K" like Roto-Rooter, they went to work, fixed the joint, and snaked the mainline, clearing it in about an hour. Roto-Rooter wants me to pay almost $500 for nothing but likely damaging my system, the other plumber only charged me just over $500 for fixing the damage and clearing the line successfully. BTW, the other plumber came back the next week and installed a clean-out for $600 flat.

Worst experience I've ever had. I was price gouged, Paid over 11,000 dollars and they didn't finish the job. They replaced pipe on the sewer line, said they were finished with the job and wouldn't be back, that the dirt mover would finish. I seen trash and called the company and the plumber changed up the story saying we'll be back with the dirt mover, we aren't done yet. I called the local office trying to get ahold of someone, called corporate and was told they would notify the local office and was left in the dark. Was so aggravated with the company, when they did come back I told them to leave and make sure someone calls me before they show up unannounced. Needless to say, I spent all weekend shoveling dirt back into a 75 ft long and 3 ft. Deep hole in my back yard. Unprofessional people whom never followed CDC guideline rules, smoked on the job and threw butts all over the yard, also had an unknown man on my property and did some weird money exchange and he left right after. I CANNOT stress this enough, use anyone but these people. I trusted the name and got screwed.