Mr. Rooter Plumbing of Huntsville
Plumber · Huntsville, AL · Open 24 hours per Google listing
Our verdict
4.9 Google avg across 2,887 reviews, but 19 of 73 analyzed are 1-star — multiple Yelp reviewers cite shockingly high invoices ($560 for a one-hour, no-parts job).
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 73 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Genuine emergency speed: on-site within an hour for a Friday-night septic backup and worked until 9PM on a Friday sewer-main job
1 cited review
“Had an emergency septic system backup while we had visitors late on a Friday evening. Mr. Rooter was there within an hour and emptied the tank and was able to fix the plugged line. Great job; reasonable price; professional technician!”
Cited in 2 of the 73 reviews we analyzed — 1 cited review not excerpted here.
fast_response theme appears in 13 of 73 analyzed reviews, including same-day Saturday-morning arrivals
Cited in 2 of the 73 reviews we analyzed.
Methodical water-line/water-heater workmanship praised — tech isolated a 9,000-gallon leak step-by-step and did a clean 80-gallon heater swap
1 cited review
“He replaced our 2 old 50 gallon water heaters with 1 80 gallon heater. The installation was well done. and the old equipment and pipes were neatly removed. Very courteous and professional with good quality work.”
Cited in 2 of the 73 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Surprise-high billing: $560 charged for a one-hour no-parts shower-leak repair, itemized at $56 per incidental task
“They charged me $560 for a one hour no parts job. I asked for a itemized invoice and they did send me one. They charged me $56 for each incidental task. I would not hire them again because I feel their charges are outrageous.”
Red flag
Repeat callbacks that didn't fix the problem — one reviewer had a tech out 4 times in a week, left a mess, and the issue got worse
Cited in 1 of the 73 reviews we analyzed.
Red flag
Septic job done half-way (only one side pumped); company refused to correct it until the Health Dept was involved
“They only pumped one side and 6 weeks later it is full and clogged again. They refuse to pump both sides and claim my drain field is back flowing.”
Pricing repeatedly flagged as far above local competitors — one estimate was 'literally twice as much as two local companies'
“They charged me $560 for a one hour no parts job. I asked for a itemized invoice and they did send me one. They charged me $56 for each incidental task. I would not hire them again because I feel their charges are outrageous.”
Cited in 2 of the 73 reviews we analyzed.
Scheduling on '24/7' jobs slips — a toilet repair dragged across days of missed appointments for an 86-year-old customer
Cited in 1 of the 73 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 73 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I know it's not always the company but their employees. However, the owner Steve never called when I was told he would. I can see just how much they don't care. We waited DAYS, for a plumber to come and fixed our toilet. No time frames, just kept being told they were coming (Wednesday). Ricky showed up on a Friday evening and said a new toilet had to be ordered, gave my 86 year old grandma a verbal estimate and said …”
“I had a leak in my shower which I wanted repaired so I called Mr. Rooter. They responded promptly and did a good repair job. However, when I received their invoice, I was shocked. They charged me $560 for a one hour no parts job. I asked for a itemized invoice and they did send me one. They charged me $56 for each incidental task. I would not hire them again because I feel their charges are outrageous.”
“I have had pretty good results when I have used Mr. Rooter, but this one just was wrong. I called in yesterday morning, the guy shows up around 7 PM looks at the jobs and says he can't fix them tonight, he will have to get the parts in the morning, but should be at my house by 9, he finally showed up after 10:30. He turned off the water, got the parts he needed and left for 4+ hours. Finally returned and the main …”
Positive
“Michael did a great job. I had a water leak (9,000 gallons on last bill!) and pointed to a squishy place in the yard. He dug there but there was nothing. My bad. Must have been the rain. Then he did it correctly. Step by step eliminating the line from the street to the house, isolating the hot side. Then hot in vs hot out and identified the problem methodically and smartly. It was the blowoff valve. In my defense, …”
“We had a water heater that was starting to leak, and the tech came to our house quickly. He replaced our 2 old 50 gallon water heaters with 1 80 gallon heater. The installation was well done. and the old equipment and pipes were neatly removed. Very courteous and professional with good quality work.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google sits at 4.9 but the Yelp evidence skews 1-star — pricing and incomplete-job complaints there contradict the headline Google average.
Should you hire Mr. Rooter Plumbing of Huntsville?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Mr. Rooter Plumbing of Huntsville?
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Find plumbers near you
Mr. Rooter Plumbing of Huntsvilleisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Huntsville · Hazel Green · Paint Rock