Mr. Rooter Plumbing of Fort Myers
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Based on review analysis
2 concerns
Threatening debt collection behavior: Manager threatened to place a lien on customer's home after service dispute, which is an aggressive and unusual response to a pricing complaint, Pricing significantly above market rate: Customer noted other plumbers charge $49 for drain snaking versus the $250 charged here; high variance in dimension scores (40) reflects inconsistent customer experience
Trust Score: 0/100 · Based on 287 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 287 Reviews Tell Us
Emergency Response
Exceptional emergency response: Arrived within 30 minutes of call and completed water main repair within 1 hour
Emergency and burst pipe repair
What To Watch Out For
Pricing opacity and aggressive negotiation tactics: No phone quotes provided; initial estimate of $350 was reduced to $250 only when customer objected, suggesting pricing lacks consistency
Poor administrative follow-through: Customer requested receipt 4 times and never received one
Threatening debt collection behavior: Manager threatened to place a lien on customer's home after service dispute, which is an aggressive and unusual response to a pricing complaint
Pricing significantly above market rate: Customer noted other plumbers charge $49 for drain snaking versus the $250 charged here; high variance in dimension scores (40) reflects inconsistent customer experience
Quality & Professionalism
Outstanding workmanship: 3 of 5 reviews explicitly praise professional quality, thoroughness, and attention to detail
Clear communication and customer education: Multiple reviewers report technicians explained issues thoroughly and answered questions patiently
Communication
Clear communication and customer education: Multiple reviewers report technicians explained issues thoroughly and answered questions patiently
Pricing
Pricing opacity and aggressive negotiation tactics: No phone quotes provided; initial estimate of $350 was reduced to $250 only when customer objected, suggesting pricing lacks consistency
Customer reviews
Reviews from Google, Yelp & more
We had an excellent experience with the plumber who came out to assess the work that needed to be done. He was professional, courteous, and extremely knowledgeable. He took the time to carefully inspect everything, explained the issues clearly, and answered all of our questions with patience and honesty. We truly appreciated how thorough and respectful he was throughout the visit. It gave us confidence that the job would be handled properly and professionally. Highly recommend this company for their outstanding customer service and expertise!
I had a plumbing issue that needed immediate attention, and this company delivered exceptional service from start to finish. The young man who did the work was absolutely fantastic — professional, very patient, and extremely knowledgeable. He took the time to explain what happened, walked me through the repair, and made sure everything was working perfectly before he left. You can tell he takes great pride in his work. He was polite, cleaned up the area afterward, and made a stressful situation much easier to deal with. It’s rare to find someone so honest, respectful, and dependable in today’s world. I highly recommend this plumbing company. Great customer service, and outstanding workmanship. Thank you for a job well done! 🚰🔧💧
Chris from Mr Rooter did an excellent install of gas line and plumbed for new sink. Would highly recommend him for connecting up your outdoor Kitchen .
I felt like I got scammed. I needed a toilet unplugged. They would not give me a price over the phone. Guy came in and said we needed the drain snaked. $350.00. I said no way. He reduced the price to $250 in 10 seconds. I needed it done and was stuck. I paid and then complained to Chris the manager. He said ok. Don’t pay it. Guy left. Chris called back and threatened a lien on my house. I paid it to protect myself from these scam artists. I asked for a receipt and never got one, even after calling 4 times. I have checked other ads and see many people charge $49 for snaking a drain. NEVER use Mr Rooter.
My water main shut off valve blew and within 30 minutes Mr. Rooter showed up and within 10 minutes I had a reasonable quote and within an hour water was back on and service was complete. Extremely happy with their service, the workmanship provided, and the speed in which it was done.
Business details
Service area
Based in Fort Myers. Serves 6 nearby cities within 20 miles:
Mr. Rooter Plumbing of Fort Myers