Mr. Rooter Plumbing of Charleston WV
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Budget-Friendly
Based on review analysis
1 concern
All 5 reviews name or praise the same technician (Mike Ivy)—no mention of service quality from other team members, limiting visibility into whether performance is company wide or dependent on one person
Trust Score: 0/100 · Based on 96 reviews
Top pickOur Verdict
#3 of 7 in South Charleston, WV
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Drain and sewer work
No major caveats
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need high-quality work that holds up over time
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need detailed walkthroughs and written estimates before work starts
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 96 Reviews Tell Us
Emergency Response
Rapid emergency response: 4 of 5 reviewers explicitly mention fast arrival times, including same-day service within hours and sub-1-hour emergency calls at 12:30am
Emergency and same-day calls
What To Watch Out For
Not enough data to identify consistent weaknesses across the team—all five reviews are 5-star ratings
All 5 reviews name or praise the same technician (Mike Ivy)—no mention of service quality from other team members, limiting visibility into whether performance is company wide or dependent on one person
Quality & Professionalism
Detailed customer communication: 4 of 5 reviews highlight thorough explanations of problems and repair options before work begins
Communication
Detailed customer communication: 4 of 5 reviews highlight thorough explanations of problems and repair options before work begins
Customer reviews
Reviews from Google, Yelp & more
This was my 1st experience dealing with a sewer leak under my house. In a rush I was unable to ask around or look up for myself plumbers to help repair, so I ended up just calling down a list. A few places didn't take my issue serious and one company hung up on me. I called Mr Rooter and it rang busy. They immediately returned my call though and came by in hours to address the issue. After scheduling the full repair and explaining the process to me, I was imminencely impressed. The tech manager (Mike Ivy) that took on my mess was super polite and thorough with his explanations and breakdowns of the situation. He was able to get everything repaired and mess cleaned up like the leak never happened. I highly recommend both the company Mr Rooter and Mike Ivy if you have any need for a plumber.
Great reception. Fast response. Mike Ivy was very nice and informative to the options for my sewer line. Price was reasonable. Will definitely use again and highly recommend. Thanks!
Mike Ivy was the best! The female who took my call was friendly and caring. She understood my situation and wasted no time in arranging for Mike to come to my home! Their competition ( Roto Cooter) was incompetent and left me without water for 3 days! Only regret I have is not calling Mr. Rotor first!
Called Mr Rooters for a clogged toilet in my kids bathroom that wouldn’t plunge at 12:30 and they were able to show up and fix it within an hour. I’ve also used this business in the past year to disassemble an old water purification system under my kitchen sink and had great service. Highly recommended, friendly, reliable and knowledgeable.
Mike Ivy did a great job, he is worth more money and deserves ann extra day off for the holidays. He was very professional! Merry Christmas 🎄🎁
Business details
Service area
Based in South Charleston. Serves 3 nearby cities within 20 miles:
Mr. Rooter Plumbing of Charleston WV