Mr. Rooter Plumbing of Charleston WV
Plumber · South Charleston, WV
Our verdict
Shows up within an hour for emergencies with consistently thorough explanations, though all five reviews mention the same technician (Mike Ivy) raising questions about broader team consistency.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #4 of 12 plumbers we've reviewed in Blue Creek, WV · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Rapid emergency response: 4 of 5 reviewers explicitly mention fast arrival times, including same-day service within hours and sub-1-hour emergency calls at 12:30am
2 cited reviews
“came by in hours to address the issue”
“Fast response. Price was reasonable.”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Detailed customer communication: 4 of 5 reviews highlight thorough explanations of problems and repair options before work begins
3 cited reviews
“came by in hours to address the issue”
“Fast response. Price was reasonable.”
“very professional”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Friendly phone intake: 2 of 5 reviewers specifically praise the receptionist/call-taker for empathy and rapid scheduling
Cited in 2 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
All 5 reviews name or praise the same technician (Mike Ivy)—no mention of service quality from other team members, limiting visibility into whether performance is company-wide or dependent on one person
“came by in hours to address the issue”
2 more cited reviews
“Fast response. Price was reasonable.”
“very professional”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Keep it in proportion: these concerns are cited in 5 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“This was my 1st experience dealing with a sewer leak under my house. In a rush I was unable to ask around or look up for myself plumbers to help repair, so I ended up just calling down a list. A few places didn't take my issue serious and one company hung up on me. I called Mr Rooter and it rang busy. They immediately returned my call though and came by in hours to address the issue. After scheduling the full repair …”
“Great reception. Fast response. Mike Ivy was very nice and informative to the options for my sewer line. Price was reasonable. Will definitely use again and highly recommend. Thanks!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 96 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Mr. Rooter Plumbing of Charleston WV?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Drain and sewer work
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Mr. Rooter Plumbing of Charleston WV?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Blue Creek