Mr. Rooter Plumbing
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Based on review analysis
1 concern
slow_response flagged in 1 of 5 reviews: 2 week timeline for a single plumbing fix — below threshold for a <25 review sample but worth flagging given franchise model
Trust Score: 0/100 · Based on 550 reviews
Proceed with careOur Verdict
#19 of 20 in League City, TX
No standout specialties
- You're highly price-sensitive
Hire if: You need high-quality work that holds up over time
Hire if: You need clear communication and upfront explanations
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need guaranteed sub-hour response for true emergencies
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 550 Reviews Tell Us
Emergency Response
No reviewers specifically mention emergency response times
What To Watch Out For
One customer describes a 2-week ordeal before issue was resolved — company-level scheduling lags behind individual tech performance
Slow_response flagged in 1 of 5 reviews: 2 week timeline for a single plumbing fix — below threshold for a <25 review sample but worth flagging given franchise model
Quality & Professionalism
Individual techs (Shaun, Tyler, Steven) consistently cited for on-time arrival, thorough diagnostics, and clean work areas — professional cited 4 of 5 reviews
Customer reviews
Reviews from Google, Yelp & more
Tyler and his team were true professionals when it came to a tough job. They removed our old water heater from the attic and carried it down two flights of stairs without any issues. The new install was quick and efficient, and they were very respectful of our time and home. Everything was done smoothly and without error. Highly recommend!
Floyd provided great customer service, friendly, and explained servicing; and came in the window promised. Helped in what was a two week nightmare! Only downside was the company taking two weeks to fix! But Floyd was great!
Update: Mr. Rooter Plumbing came back out and made things right. I want to specifically compliment Steven and his helper — they did a great job. They were professional, thorough, and took the time to properly inspect the issue, figure out what was wrong, and explain how to resolve it. I really appreciate their follow-up and the care they showed in fixing the situation.
Shaun was absolutely fantastic! Came out on time, was super professional, extremely knowledgeable, and took the time to explain what the issues were with both toilets in need of repair and what was needed to resolved them. He was able to fix one on the spot in a flash and it’s working perfectly now. He left the area clean and tidy. He’ll be back to fix the other requiring addition assistance and extensive work, but he definitely knew the issue straight away. It’s hard to find reliable service these days, but Shaun truly exceeded expectations. I would highly recommend him to anyone needing plumbing work. Thank you so much Shaun!!
Mr. Tyler and Mr. Hane came to do work us on 12/12/25. They called me the day of appointment 15 minutes before they arrive. they were timely, extremely professional and knowledgeable. Explained to me what they will be doing, the estimated time it would take them. Since I used my home warranty, the work was done at no cost to me at the time of service. Tyler and Hane went above and beyond by inspecting and tightening my backyard leaking faucet. Excellent service.
Business details
Service area
Based in League City. Serves 8 nearby cities within 20 miles:
Mr. Rooter Plumbing