MPE Services - Madison
Fast Response
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Based on review analysis
1 concern
Aggressive post completion billing follow up. One of five reviews documents unsolicited contact from company staff (Geoffrey via text) to revisit a paid invoice, raising concerns about quote accuracy and potential upselling tactics after work completion.
Trust Score: 0/100 · Based on 189 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 189 Reviews Tell Us
Emergency Response
Same-day emergency response. Multiple reviewers praise rapid arrival and quick problem resolution.
Emergency and same-day calls
What To Watch Out For
Post-job billing disputes. One reviewer initially gave 5 stars, then downgraded to 1 star after the company reached out asking to discuss an invoice, claiming the technician's 4-hour quote was significantly underestimated and attempting to collect additional payment after the customer had already paid on-site.
Aggressive post completion billing follow up. One of five reviews documents unsolicited contact from company staff (Geoffrey via text) to revisit a paid invoice, raising concerns about quote accuracy and potential upselling tactics after work completion.
Quality & Professionalism
High technical competence. 4 of 5 reviews highlight professionalism, speed, and correct diagnosis (outlet fixes in 30 minutes, HVAC leak spotted and sealed same-day, kitchen sink unclogged expertly).
Communication
Post-job billing disputes. One reviewer initially gave 5 stars, then downgraded to 1 star after the company reached out asking to discuss an invoice, claiming the technician's 4-hour quote was significantly underestimated and attempting to collect additional payment after the customer had already paid on-site.
Pricing
Competitive pricing on some jobs. One reviewer noted price was 'better than any and all other plumbing company in Madison and Huntsville AL.'
Customer reviews
Reviews from Google, Yelp & more
Patrick was quick and proficient and a terrific person to boot. He corrected the problem with a flick of a switch to fix to bathroom outlets and replaced two bad outlets (bad for 20 years!) in the kitchen. This has been a persistent, long-term problem and he fixed it. All problems resolved in about 30 minutes. And he even won over my skittish dog. Highly recommend.
Same-Day service. I called (today) and asked for a diagnostic and tune-up of my 5 year old residential HVAC. Shawn arrived same-day. He spotted a small leak and repaired it, topped off the coolant, and fixed up some weathered insulation (see pics). He communicated to me along the way and solved the issue in a professional manner. Great work, much appreciated.
Zachary went above and beyond to unclog our kitchen sink. He was very nice and he knew exactly how to get the job done. Best care home service is the best. I will recommend them for all your plumbing and heating services. Thank you again Zachary.
Colin was fantastic. What we thought would be a simple water heater installation turned into a challenge. he handled it with professionalism and had a great attitude. I enjoyed having him at my house. Would definitely recommend him to anyone. **** Edited 2/26/25 ***** On 2/24, someone named Geoffrey reached out to me via text wanting to discuss my invoice. He asked for a good time to talk and would rather discuss over the phone. My invoice was paid on site right when work was completed, and there was nothing to discuss. I will not entertain this discussion because my invoice is paid and I no longer am conducting business with them. I feel they are trying to ask me to pay more because it took alot longer than the 4 hours that was quoted by the tech. I need to change my review to a 1 star due to this.
If anyone needs an Excellent plumbing company and a very good plumber this is the one, do not waste your time calling anyone else. Andrew and his helper were awesome, fast ( they installed my hot water heater and the booster) , knowledgeable, friendly and their price was better than any and all other plumbing company in Madison and Huntsville AL. They come out and give an estimate WITHOUT any change. I’m very happy with their work and we highly recommend them. THANK YOU VERY MUCH. G.A.
Business details
Service area
Based in Madison. Serves 5 nearby cities within 20 miles:
MPE Services - Madison