Monkey Wrench Plumbing, Sewer & Drain
Plumber · West Jordan, UT · Open 24 hours per Google listing
Our verdict
Monkey Wrench (formerly Pando) holds 4.9 stars on 36 Google reviews with a 100-review sample showing fast_response=20 and fair_pricing=7 in themeCounts, but 3 pricing complaints and 1 double-payment billing error flag caution.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Fast response cited in 20 of 100 analyzed reviews; holiday-period emergency water heater replacement completed within 2 days of first contact, working around supply availability.
2 cited reviews
“We had our water heater go out the day after Thanksgiving in the evening. Pando was able to come out that evening for an estimate and would have done the replacement the next day had the water heaters we wanted been available. They were on time and efficient. We now have two brand new beautiful water heaters that supply hot water so much faster than our old ones. Great company and they were very reasonably price”
“Carlos was incredibly professional, kind, and upfront and honest. He completed the work on the same day and showed me his work, explaining what had been done and what would be done next.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Technicians upfront about scope and transparent on pricing: 1 reviewer noted tech 'didn't charge for service or time' after discovering a simpler fix than anticipated; fair_pricing=7 in themeCounts.
1 cited review
“What I anticipated would be replacing parts turned out to be fixable itself and they didn't charge me for the service or time. They were on time and wore masks (because COVID) and were very friendly and knowledgeable.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Communication quality cited in 11 of 100 reviews; techs show completed work and explain next steps proactively.
1 cited review
“Carlos was incredibly professional, kind, and upfront and honest. He completed the work on the same day and showed me his work, explaining what had been done and what would be done next.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 reviewer reported a double-payment billing error (check cashed twice) with no response from the company — financial dispute left unresolved after contact attempts.
“had company provide a service for me. Charges somewhat more than competitors. Found out from my bank that they electronically cashed my check the day after service and then two weeks later cashed check through their bank for double payment and never responded back to me about correcting the mistake.”
Red flag
1 reviewer's water heater pilot light issue was not diagnosed — tech declared replacement needed without touching the unit; turned out to be a $10 thermocouple.
Cited in 1 of the 100 reviews we analyzed.
Labor cost perceived as excessive on some jobs: 1 reviewer paid $2,000+ in labor for a 5-hour bathroom remodel plumbing job and felt the project complexity was oversold at the estimate stage.
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I’m not sure if this company just replaces equipment? We called because our pilot light wouldn’t stay on in our water heater. The gentlemen who came out didn’t even touch our water heater…he said “it needs to be replaced.” My husband told him that he had looked up that it could be the thermocouple and he said well “if I touch it, it will cost you $190.” Well, it was the thermocouple which is $10! So just a word of …”
“Unfortunately, I have to update my previous review. I had Pando do the plumbing work for my bathroom remodel. Just as the first time, they were prompt, friendly, and performed quality work. However, the price for their work this time was excessive. In fairness to them, they did give me an estimate, which I accepted, but the way they explained what they would be doing made it seem like a lot of work (I even asked to …”
“I'll start with the positive first. They were responsive, came within 24 hours and did good work. However they get 2 stars for trying to rip me off by charging $950 for 2 hours of labor to install a 30" vanity in a powder bath. They wouldn't give me the price when I called since the plumber had to see it first in person. No custom built-in, no problems, didn't have to leave and come back. I had everything except the …”
Positive
“Love Monkey Wrench! Great communication, personable technicians , quality work. 5 stars!”
“When looking for a plumber you can trust. Call Monkey Wrench Plumbing. The best in the business…. Ask for Kyle, beer disappoints.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Monkey Wrench Plumbing, Sewer & Drain?
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Monkey Wrench Plumbing, Sewer & Drain?
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Find plumbers near you
Monkey Wrench Plumbing, Sewer & Drainisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: South Jordan · Salt Lake City · Herriman · Tooele