Mile High Drain
Plumber · Englewood, CO · Open 24 hours per Google listing
Our verdict
4.6-star Google rating but 3 of 5 sampled reviews are 1-star; two independent reviewers report paying $750+ for emergency drain work on Christmas that failed within days, then being charged again to return.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Long-term repeat customers note consistent thoroughness and on-time arrival over 20 years of service — cited in 1 of 5 sampled reviews
1 cited review
“Joel and Eric arrived on time, got straight work, and were finished in two shakes. Terrific fellows! Thanks for the great work.”
Cleared a massive root-caused recurring clog while minimizing mess, cited in 1 of 5 sampled reviews
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Two separate 1-star reviews describe paying $750+ for Christmas Day emergency service that failed within days; company refused free callback and charged another $175 emergency fee to return
“We paid for emergency service and were told the issue was resolved. Unfortunately, just a few days later—by Friday—we had another backup in the exact same drain. There was no willingness to inspect their prior work or stand behind the service we already paid for.”
1 more cited review
“We were met with astronomical fees just for an initial assessment, followed by even higher charges to "fix" the problem, totaling over $750.00. We paid because the situation was critical. Shockingly, the same issue returned the very next day.”
Red flag
Repeated main-line backups after service visits with no root-cause explanation provided; repeated requests for manager escalation went unresolved — cited in 1 of 5 sampled reviews
“When I asked to speak with a manager for a more professional assessment of why this continues to happen, the company just sent another technician. I later called the office, explained the situation, and asked for so...”
Emergency drain work failed within 2-3 days in 2 independent 1-star reviews, with company unwilling to re-inspect prior work without charging additional emergency fees
“We paid for emergency service and were told the issue was resolved. Unfortunately, just a few days later—by Friday—we had another backup in the exact same drain. There was no willingness to inspect their prior work or stand behind the service we already paid for.”
1 more cited review
“We were met with astronomical fees just for an initial assessment, followed by even higher charges to "fix" the problem, totaling over $750.00. We paid because the situation was critical. Shockingly, the same issue returned the very next day.”
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“On Christmas morning, we had a severe plumbing backup at my mother’s home. Every drain in the house was affected. We called Mile High Drain Cleaning Inc. for help, expecting a professional solution. Instead, we were met with astronomical fees just for an initial assessment, followed by even higher charges to “fix” the problem, totaling over $750.00. We paid because the situation was critical. Shockingly, the same …”
“⭐️ 1-Star Review We had Mile High Drain come out on Christmas Day to address a drain backup. We paid for emergency service and were told the issue was resolved. Unfortunately, just a few days later—by Friday—we had another backup in the exact same drain. When we contacted the company, we were told it would cost another $175 emergency fee just for them to come back and check whether the original clog was fully …”
“I’ve had repeated issues with Mile High Drain. They came out in February to perform a main line cleanout. About a week later, our main line backed up even worse and caused damage to our basement. They returned to scope and clean the line again, assuring me the problem was resolved, but I didn’t receive much of an explanation. Unfortunately, our main line backed up again in August. When I asked to speak with a …”
Positive
“Joel and Joey were very professional. They kept at the clog which turned out to be a massive root with long extensions. The back up happens every year. I believe this will take care of any issues now. I can't thank you enough. They cleaned up and kept the stairs covered to minimize the mess. I highly recommend Mile High Drain Cleaning.”
“We have been using Mile High Drain for 20 years and have always been pleased with their service. They are always, thorough, efficient, friendly, and professional. Joel and Eric arrived on time, got straight work, and were finished in two shakes. Terrific fellows! Thanks for the great work.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 104 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2026.
Should you hire Mile High Drain?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Mile High Drain?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Mile High Drainisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Littleton · Westminster · Evergreen · Castle Rock