Mike Ingrilli Plumbing LLC
Plumber · New Berlin, WI · Open 24 hours per Google listing
Our verdict
Fast responder with solid workmanship, but pricing frequently shocks customers and customer service can turn hostile when questioned.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Responds quickly and handles straightforward repairs competently. 2 of 5 reviews praise prompt service and correct first-time fixes.
2 cited reviews
“Prompt, professional and knowledgeable.”
“Got it fixed quickly and correctly the first time.”
Team members receive individual praise. One reviewer specifically names Joe and states they won't use anyone else.
1 cited review
“Prompt, professional and knowledgeable.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Hostile customer service when questioned. Two reviews describe rude office staff, with one caller threatened with blacklisting after questioning a price increase and another insulted about their neighborhood.
“Bait and switched me on a hot water heater.”
Cited in 2 of the 5 reviews we analyzed.
Red flag
Alleged deceptive practices. One reviewer claims bait-and-switch on hot water heater quote and charged $250 for a 15-minute non-fix, then faced threats of review discrediting.
“Bait and switched me on a hot water heater.”
Red flag
Reputation damage among loyal customers. A 7-year repeat customer severed relationship over price gouging and staff rudeness, indicating deteriorating business practices.
Cited in 1 of the 5 reviews we analyzed.
Pricing significantly exceeds market rate. Two separate customers report bills double what competitors charge for similar work, with questionable line items like $200 machine fees.
“More than double what I have paid in the past with other vendors.”
Cited in 2 of the 5 reviews we analyzed.
Scope creep and incomplete explanations. One customer was charged for only 105 of 150 feet of lateral cleaning without clear explanation of why work stopped early.
“More than double what I have paid in the past with other vendors.”
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Came out to open clogged sewer lateral.Have used them beforewith good results,Advised them Ihave 150 feet of lateral.Plumber ran 105 feetuntil drain opened and stopped.Was charged $546 dollars for one hour at residence plus travel time $298 for labor,$49.00 mobilization fee,and $200for machine use.My fault for not getting an estimate up front.This is more than double what i have paid in the past with other vendors.I …”
“I would stay away from this company. They are dishonest and the customer service is appalling. They bait and switched me on a hot water heater and then charged me $250 to come back and stand in my basement for 15 minutes to "look" at an issue I was having with it. Unsurprisingly, standing there looking at the tank for 15 minutes didn't fix anything. After the visit I called the office to see about next steps and …”
“I never write reviews, but my recent experience with this company prompted this. I’ve been a loyal customer of this plumbing company for about seven years. We own an older home in Elm Grove and have relied on their services many times over the years. However, I was very disappointed with my most recent experience. The cost to clean out my sewer line was nearly double what I’ve been charged in the past. When I …”
Positive
“I highly recommend Mike and his team. Prompt , professional and knowledgeable. Joe is a pleasure and I won’t use anyone else.”
“I've had them over to fix issues that were causing a leak from my kitchen sink. They had the parts on hand, got it fixed quickly, and correctly the first time. Would definitely recommend.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 65 reviews so far. Treat this as a first read.
Newest review in our sample: Apr 2026.
Should you hire Mike Ingrilli Plumbing LLC?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Mike Ingrilli Plumbing LLC?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Mike Ingrilli Plumbing LLCisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Waukesha · Thiensville · Hartland