Midwest Plumbing, LLC
Plumber · Waukesha, WI
Our verdict
Highly inconsistent service quality with serious pricing complaints and workmanship failures; 4 of 5 reviews are damning, and the one positive reviewer may not reflect typical emergency experiences.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
One reviewer reports prompt arrival and courteous service across multiple calls
1 cited review
“They arrive promptly and do quality work. Prices are in line.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pattern of failed follow-up and customer service avoidance: 2 of 5 reviews explicitly mention being ghosted, ignored, or refused callbacks
“Tech didn't reopen the valve causing a shutdown, no price adjustment”
Cited in 2 of the 5 reviews we analyzed.
Red flag
Hidden fees and billing surprises: minimum service charges not disclosed upfront; customer explicitly warned 'don't ghost good customers'
“$175 bill to cap off a valve & for the tech to be there for 10 minutes”
1 more cited review
“Tech didn't reopen the valve causing a shutdown, no price adjustment”
Red flag
Rude or dismissive staff behavior reported by customers interacting with service counter
“$175 bill to cap off a valve & for the tech to be there for 10 minutes”
Severe pricing issues: $175 charged for 10-minute service call with undisclosed $150 minimum fee and misleading warranty information
“$175 bill to cap off a valve & for the tech to be there for 10 minutes”
Poor workmanship and follow-up: installed water lines and sump pump that failed repeatedly within weeks; customer had to hire competitor to replace all work
“After many leaks and a new sump pump that quit after 3 weeks”
No accountability for mistakes: tech left boiler valve closed causing $200 in additional repairs; company refused price adjustment despite customer's multiple attempts to resolve
“Tech didn't reopen the valve causing a shutdown, no price adjustment”
Unresponsive to customer issues: multiple reviewers report promised callbacks never materialize and refusal to help diagnose problems
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Highly do not recommend. To start, the women working the service counter was extremely rude & dismissive to my wife and I. Gave us false information on warranty coverage, and never stated there is a $150 MINNIMUM CHARGE for a tech to come do service. Resulting in a $175 bill to cap off a valve & for the tech to be there for 10 minutes total. Highly discourage using dealing with this company. Very unprofessional and …”
“I used Midwest Plumbing for years, thought I was a good customer, until a service call that ended up with a closed boiler valve showed they couldn't care less about me. The tech didn't reopen the valve causing a shutdown resulting in a $200 visit from the boiler installer. Easy fix, honest mistake, but no price adjustment at all for their misstep, after I called, emailed and sent a letter. Who does this in this day …”
“Overpriced and did not diagnose any issues, If you are looking for a fair plumber in the area of Waukesha do yourself a favor and look elsewhere. They refused to help me at all and cost more than going to a doctor. I gave them a chance to rectify the issue and they just keep saying they will call me back and never do. BTW other customers have said the exact same thing but they clearly dont care”
Positive
“I have used Midwest Plumbing on numerous occasions at my home and also for rental properties I own. They arrive promptly and do quality work. Everyone has always been courteous and respectful. Prices are in line with other plumbers in the area. Have always been satisfied with Midwest”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 40 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Midwest Plumbing, LLC?
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Midwest Plumbing, LLC?
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