Midwest Plumbing, LLC
Fast Response
Reviewers confirm quick response
Not Verified
No emergency data in reviews
Unknown
Based on review analysis
3 concerns
Pattern of failed follow up and customer service avoidance: 2 of 5 reviews explicitly mention being ghosted, ignored, or refused callbacks, Hidden fees and billing surprises: minimum service charges not disclosed upfront; customer explicitly warned 'don't ghost good customers', Rude or dismissive staff behavior reported by customers interacting with service counter
Trust Score: 0/100 · Based on 40 reviews
AvoidOur Verdict
#16 of 16 in Waukesha, WI
No standout specialties
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Hire if: You need high-quality work that holds up over time
Hire if: You need a plumber who actually shows up when scheduled
Caution if: You need predictable, consistent service across every visit
Caution if: You want detailed upfront explanations
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need guaranteed sub-hour response for true emergencies
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 40 Reviews Tell Us
Emergency Response
One reviewer reports prompt arrival and courteous service across multiple calls
What To Watch Out For
Severe pricing issues: $175 charged for 10-minute service call with undisclosed $150 minimum fee and misleading warranty information
Poor workmanship and follow-up: installed water lines and sump pump that failed repeatedly within weeks; customer had to hire competitor to replace all work
No accountability for mistakes: tech left boiler valve closed causing $200 in additional repairs; company refused price adjustment despite customer's multiple attempts to resolve
Unresponsive to customer issues: multiple reviewers report promised callbacks never materialize and refusal to help diagnose problems
Pattern of failed follow up and customer service avoidance: 2 of 5 reviews explicitly mention being ghosted, ignored, or refused callbacks
Hidden fees and billing surprises: minimum service charges not disclosed upfront; customer explicitly warned 'don't ghost good customers'
Rude or dismissive staff behavior reported by customers interacting with service counter
Quality & Professionalism
One reviewer reports prompt arrival and courteous service across multiple calls
Communication
Severe pricing issues: $175 charged for 10-minute service call with undisclosed $150 minimum fee and misleading warranty information
Unresponsive to customer issues: multiple reviewers report promised callbacks never materialize and refusal to help diagnose problems
Pricing
Severe pricing issues: $175 charged for 10-minute service call with undisclosed $150 minimum fee and misleading warranty information
No accountability for mistakes: tech left boiler valve closed causing $200 in additional repairs; company refused price adjustment despite customer's multiple attempts to resolve
Customer reviews
Reviews from Google, Yelp & more
I have used Midwest Plumbing on numerous occasions at my home and also for rental properties I own. They arrive promptly and do quality work. Everyone has always been courteous and respectful. Prices are in line with other plumbers in the area. Have always been satisfied with Midwest
Highly do not recommend. To start, the women working the service counter was extremely rude & dismissive to my wife and I. Gave us false information on warranty coverage, and never stated there is a $150 MINNIMUM CHARGE for a tech to come do service. Resulting in a $175 bill to cap off a valve & for the tech to be there for 10 minutes total. Highly discourage using dealing with this company. Very unprofessional and rude customer service.
I used Midwest Plumbing for years, thought I was a good customer, until a service call that ended up with a closed boiler valve showed they couldn't care less about me. The tech didn't reopen the valve causing a shutdown resulting in a $200 visit from the boiler installer. Easy fix, honest mistake, but no price adjustment at all for their misstep, after I called, emailed and sent a letter. Who does this in this day and age? I'll never work with them again and offer this bit of advice: Don't ghost good customers, they won't shut up about it.
Overpriced and did not diagnose any issues, If you are looking for a fair plumber in the area of Waukesha do yourself a favor and look elsewhere. They refused to help me at all and cost more than going to a doctor. I gave them a chance to rectify the issue and they just keep saying they will call me back and never do. BTW other customers have said the exact same thing but they clearly dont care
Used them once and won't use them again. They installed some new water lines and discharge. After many leaks and a "new" sumppump that quit after 3 weeks I was done with them. Hired a different plumber to replace all of midwests work, and haven't had a single problem since then. Not plumbing related but Midwest drove in the grass and left 5-6 inch deep ruts.
Business details
Service area
Based in Waukesha. Serves 19 nearby cities within 20 miles:
Midwest Plumbing, LLC