Mattox Plumbing
Plumber · New Berlin, WI
Our verdict
Mattox handles after-hours emergencies with genuine urgency and problem-solving skill, but charges premium rates for that availability.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
5 of 5 reviews praise professionalism, friendliness, and attention to detail across different job types (emergency pipe replacement, water heater installation, specialized equipment servicing).
3 cited reviews
“used problem solving skills to temporarily salvage part until new part arrives”
“On time, considerate of property, quick, professional and friendly”
“came after hours to fix major pipe when tenants without water”
Cited in 5 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Demonstrates genuine problem-solving and willingness to learn specialized systems: 2 reviews highlight going 'above and beyond' on complex colon hydrotherapy machine plumbing, and 1 review notes identifying and fixing a water main issue beyond the original scope.
2 cited reviews
“used problem solving skills to temporarily salvage part until new part arrives”
“On time, considerate of property, quick, professional and friendly”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Quick turnaround on standard jobs: one review reports job completion 'under a week' for exterior work, another highlights same-visit problem identification and repair.
1 cited review
“On time, considerate of property, quick, professional and friendly”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Will respond to after-hours emergencies: one review documents arrival for major pipe failure on nights/weekends when tenants lost water access.
1 cited review
“came after hours to fix major pipe when tenants without water”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Emergency pricing is notably high: one commercial client explicitly noted 'The emergency price was high' despite acknowledging the technician 'hustled' and delivered good service.
“came after hours to fix major pipe when tenants without water”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“We have been using Mattox for over 2 years to service our business and couldn't be more pleased and impressed with their service. We have a special machine for colon hydrotherapy that requires very complex plumbing. Some fixes to the plumbing and the machine are over our skill level and we hired Mattox to help. Joe has been amazing! He has a passion for plumbing and actually enjoys learning about our machine and …”
“I can’t give enough compliments to Mattox. I own a wellness practice that performs a service using a colon hydrotherapy machine that needs servicing time to time. You can imagine, this is a specialized task, and many plumbers have not wanted to take on this task. Mattox was willing and able to solve many issues for us. They had no issue going above and beyond learning the machinery. Special shoutout to Joe and Alex …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 126 reviews so far. Treat this as a first read.
Newest review in our sample: Nov 2025.
Should you hire Mattox Plumbing?
Best for
- Emergency and same-day calls
- Complex installs and remodels
- Water heater install/repair
- Emergency and burst pipe repair
Hire if
- You need a plumber who actually shows up when scheduled
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Mattox Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Mattox Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Waukesha · Thiensville · Hartland