Mark's Reddi Rooter
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Premium / Upsells
Membership programs detected in reviews
1 concern
upselling concerns
Trust Score: 0/100 · Based on 131 reviews
Our Verdict
#13 of 19 in Madison, WI
Hire if: You need clear communication and upfront explanations
Hire if: You need a plumber who actually shows up when scheduled
Caution if: You need guaranteed sub-hour response for true emergencies
Caution if: You need warranty-grade work on a complex or high-stakes install
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 131 Reviews Tell Us
Emergency Response
Responded on a weekend when every other shop was booked out — drain backup into basement cleared same day per 1 of 5 analyzed reviews
Phone intake stood out: scheduler pre-diagnosed the issue, managed anxiety, and gave exact arrival window — next-morning response for non-emergency call placed at 2:30 PM
One review flags a slow_response signal alongside the weekend praise, suggesting arrival can be delayed if dispatch is stretched
What To Watch Out For
One review flags a slow_response signal alongside the weekend praise, suggesting arrival can be delayed if dispatch is stretched
1 review mentions membership programs or upselling
Upselling concerns
Pricing
Pricing cited as reasonable and upfront — Jeff walked customer through multiple options with honest advice before any work began
Customer reviews
Reviews from Google, Yelp & more
I called about an issue I was having with my floor drain near washer. They responded immediately and their worker that arrived was so nice and explained what he found. I found the pricing very fair. If you need friendly and fast service. You need to call them
LI want to highly recommend Mark's Reddi-Rooter for both plumbing and rooter services. I was incredibly impressed with their work; they provide the best plumbing service in the area and offer reasonable pricing for high-quality results. The team is honest and upfront, and every staff member I encountered was professional and attentive. Jeff provided a detailed estimate and offered multiple options alongside honest advice. I was especially impressed with the plumber they sent, Colton. He was thorough and went above and beyond to accommodate my needs. He successfully diagnosed and fixed a plumbing issue we have been dealing with for years—one that many other plumbers had previously misdiagnosed, "fixed" but would eventually fail again & again, getting worse each time. He also installed my new water heater & softener. Overall, their communication was excellent throughout the process. I definitely suggest reaching out to them for any plumbing needs.
Found them from Reddit! Called yesterday at 2:30pm and they were here at 9:30am this morning (it was non-emergent). The person on the phone has lots of great questions and helped with my anxiety about the situation, she was kind patient and told me exactly what was likely happening. They called before their arrival and Sam and Merrik were very kind! They answered all my questions and worked really hard to find the drain they needed to go through. They used a camera through the kitchen sink to find the proper drain which we found immediately under a stupid box, so they took the camera charge off our bill. They cleared the block and it was from a tree root, so they fixed the issue! Unfortunately they did break one of their blades in the pipe, but they discounted that time because it was "their mistake." I just felt like they were really trying to provide a kind and compassion service and were very honest. They didn't try to get a quick buck because I didn't know anything. Would recommend!! I haven't gotten my bill yet but they outlined how much I should expect.
Before contacting Mark's Reddi Rooter, I spoke with several other similar service providers and was discouraged at the lack of professionalism in their responses. In contrast, when I called Mark's and spoke with Jeff, he was very polite and helpful. He patiently helped me understand what I likely have going on and walked me through a couple options to resolve the issue. As it stands, we are going to wait and see so I'm not sure if the issue is resolved or not, but Jeff's kind demeanor and technical knowledge is very appreciated. Based on Jeff's level of care and service, I will be using Mark's Reddi Rooter for any drain or plumbing related issues we may have in the future.
Mark's Reddi Rooter saved our house! We contacted various other places(either no callback or completely booked) prior to making a call to Mark's Reddi Rooter which was recommended by a local company who was not able to help at the time.....as it was the weekend. Our drain had backed up into our basement and our toliet was overflowing. The technician arrived quickly and was very efficient in finding the problem right away. Top notch service, highly recommend!
Business details
Service area
Based in Madison. Serves 7 nearby cities within 20 miles:
Mark's Reddi Rooter