Mackin & Sons Plumbing
Plumber · Wadsworth, OH
Our verdict
Fast emergency response (under 24 hours) and solid workmanship, but one major billing dispute raises concerns about pricing transparency on larger jobs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 121 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Exceptional emergency responsiveness: 5 reviews document same-day or next-day service for urgent water heater/tank failures, with one customer calling at 8pm and receiving installation by 10:30am the next day.
Cited in 4 of the 121 reviews we analyzed.
High-quality installation work: 8+ reviews specifically praise technical execution, with customers highlighting proper fitting of fixtures in tight spaces, clean work, and attention to detail.
1 cited review
“Josh did a great job installing a much-needed garbage disposal”
Cited in 4 of the 121 reviews we analyzed — 3 cited reviews not excerpted here.
Staff professionalism and communication: 9 reviews mention courteous, knowledgeable technicians who explain work, provide options without pressure, and answer questions patiently.
1 cited review
“Christian was so helpful in guiding us through restoration”
Cited in 4 of the 121 reviews we analyzed — 3 cited reviews not excerpted here.
Willingness to warranty work and follow up: 2 reviews document free return visits to correct or improve completed jobs without additional charge.
1 cited review
“Next day came to repair sump. Fixed under warranty! Do outstanding work every time.”
Cited in 2 of the 121 reviews we analyzed — 1 cited review not excerpted here.
Office responsiveness: Multiple reviews highlight immediate phone pickup without automated systems and prompt scheduling.
Cited in 1 of the 121 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One customer reports $1,000+ overcharge on warranty repair—quoted $1,144 (later claimed $469 for parts) when actual cost was $146, with alleged misrepresentation of parts cost and warranty coverage; company response disputed by customer review of warranty paperwork.
Cited in 1 of the 121 reviews we analyzed.
Red flag
One customer reports electrical damage (breaker blown, joist scorched) during shutoff valve replacement, followed by poor follow-up service and dismissive response ('don't need to call us anymore'); same review alleges underhanded business practice of covering competitor's sticker on water heater with own branding sticker.
Cited in 1 of the 121 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 121 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“My rental water tank needed repaired, the parts were covered under warranty. Mackin & sons tried to charge me $1144 to fix the problem. ( plus 294$ to replace a toilet) = total $1434.00 I called the water tank manufacturer. They connected me with a reputable plumber. That bill was $146.( total 425 w/ toilet replacement) A 1000$ OVER CHARGE Mackin & sons are TOTAL scam artist. Maybe because Im a women?? I’m …”
“I've had them out twice to my house. The first time was to replace a shut off valve, which was done. The guy got the electric line too hot and blew a breaker and scorched the joist. After he left when the toilet was flushed it blew the line off in the tank ( I didn't know it would do that) so I called them back and had to pay for another service call to have a different guy tell me that's what happened. The second …”
“We had a main water valve that was dripping and Mackin & Sons quoted a repair price of $800. The hot water tank was leaking over the overflow and they estimated about $3000 to repair that. Since I'm a mechanic engine engineer, I called Shorties Plumbing and Akron Ron Ohio and he replaced the main waterline for $200 and said that all the hot water tank a new pressure relief valve because our tenant had the water …”
Positive
“Mack N Son’s helped us get through a winter of sewer damage. Christian was so helpful in guiding us through restoration and preparing us as we rebuild both bathrooms. He has even went through insurance. Thank you for all your company has supported us through. Make a big difference knowing you have our backs.”
“Mackin and Sons Plumbing was fantastic to work with. Kristian was great to work with and goes out of his way to help. They rushed to get our water running so we could move in on time, which meant a lot to us. Not only that, but they took the time to walk us through several water treatment options that fit both our needs and our budget. When we later ran into a plumbing issue that they hadn’t previously worked on, …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Google 4.9/5 (629 reviews) vs. Yelp 4.0/5 (21 reviews)—0.9 star gap. The two 1-star reviews are both in the recent Google set (Sept-Dec 2025) with serious allegations (billing dispute and workmanship/follow-up failure), suggesting Yelp's lower rating may reflect fewer recent negative reviews or different user demographics. BBB A+ with zero complaints in past 3 years does not align with current Google 1-star billing complaint.
Should you hire Mackin & Sons Plumbing?
Best for
- Emergency and same-day calls
- Water heater install/repair
- Drain and sewer work
- Whole-house repiping
- Emergency and burst pipe repair
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Mackin & Sons Plumbing?
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