Lutz Plumbing & Heating LLC
Plumber · Hazleton, PA
Our verdict
Wayne shows up fast even on nights and weekends, explains everything clearly, and charges fairly—5 of 5 reviewers consistently praise him with no complaints.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #8 of 11 plumbers we've reviewed in Hazleton, PA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional responsiveness: responds within hours or next morning, even for non-emergency calls
1 cited review
“showed up within a few hours, the second time the next morning”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Clear communication and customer education: 4 of 5 reviewers specifically mention Wayne taking time to explain work and answer questions in detail
1 cited review
“Wayne taking the time to answer our questions and explain everything”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Fair pricing with no surprise bills: multiple reviewers explicitly contrast Lutz's affordability against competitors and express relief at lack of sticker shock
1 cited review
“showed up within a few hours, the second time the next morning”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Professional installation quality: reviewers consistently report high-quality workmanship on furnace replacement, pump installation, and repairs
1 cited review
“Wayne taking the time to answer our questions and explain everything”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Wayne did an amazing job with changing out our original gas furnace and air conditioning system. The unit was original to the house and since it was giving us issues especially over the winter we decided to have a new unit installed. We solicited estimates from a number of other contractors who were priced some less, some more but ultimately we decided on Lutz HVAC for the simple reason of Wayne taking the time to …”
“Wayne was very informative, made me feel like a priority. He explained what had happened and what had to be done. Affordable, quality service!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 19 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2024.
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Nearby: Hazleton · Beach Haven · Bear Creek · Parryville