Loyalty Plumbing LLC
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Based on review analysis
1 concern
1 of 5 reviews (20%) reports significant billing complaint with aggressive upselling on preventive work and misapplication of commercial pricing to residential customer—concerning pattern for a 5 review sample size
Trust Score: 0/100 · Based on 3256 reviews
Solid pickOur Verdict
#9 of 13 in Tomball, TX
- Water heater install/repair
- Whole-house repiping
- You can find better-priced options nearby
Hire if: You need fast same-day or after-hours response
Hire if: You need a plumber who actually shows up when scheduled
Caution if: You need predictable, consistent service across every visit
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need warranty-grade work on a complex or high-stakes install
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 3256 Reviews Tell Us
Emergency Response
No reviewers specifically mention emergency response times
What To Watch Out For
One recent customer charged commercial rates for residential LLC-registered property and quoted $5,000 for preventive pipe replacement after $1,000+ drain-cleaning charge, raising concerns about rate transparency and upselling tactics
One reviewer reports tracked mud and property mess during service visit with no mention of cleanup or remediation
1 of 5 reviews (20%) reports significant billing complaint with aggressive upselling on preventive work and misapplication of commercial pricing to residential customer—concerning pattern for a 5 review sample size
Quality & Professionalism
4 of 5 reviewers praise technician quality and first-time-right execution, with crews described as knowledgeable, friendly, and thorough
Communication
Exceptional responsiveness on emergencies and weekends—arrives within 1 hour on Saturday noon calls and same-day crew dispatch for major jobs
Proactive communication including 30-minute arrival heads-up calls and clear problem explanations before work begins
Respect for Your Home
One reviewer reports tracked mud and property mess during service visit with no mention of cleanup or remediation
Customer reviews
Reviews from Google, Yelp & more
From the moment I called Loyalty Plumbing to the time the plumber left, everything was seamless. Dalton and Liam arrived right on time, were courteous and explained the problem clearly. Dalton quickly diagnosed the cause of the small leak in my garage and fixed it within an hour. I appreciated how professional and friendly the whole team was, and how reliable they were throughout the process. I would definitely call Loyalty Plumbing again for any residential plumbing needs.
I called Loyalty Plumbing around noon on a Saturday and Aldo was able to come out within an hour. He was very nice and explained my options. My old water heater needed to be replaced and Loyalty was able to send a crew out the same day to fix me up. Dustyn came out to do the work and he was great also. Very nice man and thorough. He allowed me to check out the work before leaving and let everything clean. I appreciate Loyalty helping us get hot water back and doing it in a timely manner. I would recommend this company for your plumbing needs.
They completed a repipe and replacement of our water heater and got the permits and everything. Had such a great experience with the team I called them out for another property of ours and they took care of it on the first call and only charged the service call fee. I have a new dishwasher coming on Saturday and I have them scheduled for Friday to get the items prepped so Best Buy can do the connections. Great company to work with. Office staff is great, the teams they send out are friendly and knowledgeable and get it done fast and right the first time. Can’t recommend enough!
They cleaned out a trap for us at our private property - charged us commercial rates because there is an LLC registered at our address. Tracked mud and made a mess. Charged us an insane amount to snake one drain - then said we should replace 10ft of pipe for $5000 due to risk of tree root damage
You get what you pay for with plumbing. Fair pricing, easy to work with scheduling and technicians. Gave us heads up calls 30 mins out. Did exactly what they said they’d. Dustyn and team were great, very knowledgeable. Would recommend!
Business details
Service area
Based in Tomball. Serves 4 nearby cities within 20 miles:
Loyalty Plumbing LLC