Lee Company
Plumber · Madison, AL · Open 24 hours per Google listing
Our verdict
Excellent craftsmanship and communication, but pricing is aggressively high and reliability suffers from unnecessary upsells and slow emergency response.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Technicians are knowledgeable, efficient, and polite—3 of 5 reviews specifically praise workmanship quality and professionalism.
3 cited reviews
“He was efficient, knowledgeable, polite, and helpful.”
“Repairmen called, fully explained their work and recommendations.”
“technician was very efficient; service cost much more than expected”
Communicates work clearly—technicians call ahead and explain recommendations before proceeding.
1 cited review
“Repairmen called, fully explained their work and recommendations.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pattern of recommending unnecessary replacements—one long-term member reports Lee consistently pushes replacement of functioning equipment (water heater 'messed with' then quoted at $2,900, later solved for $150 by competitor).
“consistently wants to replace things that don't need replacement”
Pricing is significantly higher than competitors for similar work—one 30-minute job cost more than expected, another charged $280 for minor toilet work plus $66 for filters, while the same $2,900 water heater issue was resolved by a competitor for $150.
“consistently wants to replace things that don't need replacement”
1 more cited review
“technician was very efficient; service cost much more than expected”
Slow emergency response—customer waited 6 days in winter without heat after a Friday call, with the part ordered but replacement delayed until Thursday.
“six days in winter without heat; ordered part not delivered”
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“i’ve had Lee company membership for probably 20 years, but I’m about to cancel it. I like that they come out twice a year to service and maintain my HVAC unit at no additional cost. That’s the only perk. I recently had them out for a very minor toilet tank rebuild, flap and one other thing inside it. They also picked up two $16 HVAC filters and exchange them in my Hallways. The total bill was $280 which included $66 …”
Positive
“I had my hot water heater re-connected . Service was excellent and the technician was very efficient with the service, however , I thought it was much more costly than I expected to have a job that I considered small done. No knock on the job or the technician but the service took less than 30 minutes to perform.”
“Had my unit serviced and indoor coil cleaned. Repairmen called to let me know they were on their way, fully explained their work and recommendations. I was very pleased with the service and signed up for Lee+ so now I won’t forget to schedule preventative maintenance. Thanks!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 820 reviews so far. Treat this as a first read.
Newest review in our sample: Apr 2026.
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Find plumbers near you
Lee Companyisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Athens · Hartselle · Huntsville