Leak Geeks Plumbing

I like the whole process. I like being able to book online. My technician Erick listen to me and gave me valuable information. He was a very professional and nice person. This was my second Leak Geek experience and I’ll definitely use them again.

We had a leak from a past repair that was performed by the leak geeks a few years back. I called their office and explained the problem and they had a tech at my home in 20 min. A very professional young man named Brad. He diagnosed the problem quickly and said yes the leak was caused by faulty material and he would talk to their office boss about a warranty repair. It was approved and the repair was quickly performed by Brad. I am very very happy with this company for standing behind their product. I will definitely use them again for any of my plumbing needs I have a hot water heater that is pretty old but is still heating. But they will get my business when the time comes.

We’ve used Leak Geeks for over 6 years and have had nothing but the best service. Always on time, always cleans up after their work and listens to all concerns and answers all our questions. We have been very happy with Leak Geeks.

Flappers replaced in 4 toilets $527. Rediculous pricing. I don't mind paying a fair price but it seems to me that with flappers at full retail costing about $10 I was charged about 300 an hour. You don't pay that for a plumber in the Northeast.

*Update/Response to Tony H. Owner: Tony, this is Tim, Melissa's husband. I wrote the review. Thanks for the response, and here is some clarification. I pointed out the number of holes in the walls because our insurance adjuster said that there was no need to cut that many to find the leak. Maybe it was necessary. We were not complaining about the amount of the bill. Regarding the gas to the furnace, this was turned off by your serviceman on a previous service call when he installed a gas line for our range. You state that we were given an option of replacing the entire drain or re-tightening the overflow nut. I do not recall being given that option, but the reason I called your company back was that on your invoice there was no reference to the leak being fixed. I needed something in writing stating that the leak was fixed for our insurance company, that is why I called your company back. I was told someone would get back to me, and they did not. Thanks.

Sky high prices - stick with the big box stores! Well, we were misled and ripped off. Had planned on using Leak Geeks for a basic job (installation of a new toilet). Let's just say there's a reason Leak Geeks won't even give you a ballpark estimate of what basic jobs will cost over the phone despite this being one of the most common and routine plumbing jobs on the planet. The company requires that you pay a fee to have a plumber come out and offer a quote. I requested a quote for the installation of a new toilet and it was almost $700 that they wanted using their supplied toilet. For the basic installation of a customer purchased toilet the cost quoted would have been over $400. Again, this is for installation of a single, customer purchased toilet without any complications or unusual circumstances! Absolutely disgusting considering that Home Depot will do the installation for $189. So, I've paid $59 for the privilege of having someone come out and offer me an absurd quote. Is it because I'm a woman -- who knows? All I can say is stay far, far away from these jokers. Oh, I'll also add that the cherry on this insulting cake was that the plumber who came to give this ridiculous estimate also tried to sell us on a recurring $15/month plumbing discount subscription fee! Only a total sucker would fall for that nonsense because at that cost ($180/year) for a potential discount on Leak Geek's inflated prices you'd be doing yourself a disservice no matter how things played out. The guy who came to our house even tried suggesting that plumbing issues happen all the time in a very sales-pitchy way. No, we maintain our home and have not had an issue in 15 years. We called Leak Geeks out to our house purely for an upgrade to one of the bathrooms. I was planning to support a local business and leave a glowing review when they were able to schedule me the same day that I called. Instead I'm sitting here out 60 bucks and feeling like Leak Geeks thinks I'm a chump. The tactic is to have people feel the pain of losing their money on the call out to their home if they decide to use another company - they say they'll apply the cost of the fee to the job if you go forward with the work. In theory, that's great and reasonable if the quote they offer isn't more than twice the going rate of the work to be performed. I have no problem calling it what it is in this situation - a scam - a ripoff - and disrespectful way to treat potential customers. In a nutshell: Doing some basic plumbing installation - stick with Lowe's or Home Depot. If you have a plumbing emergency, my advice is to try practically anyone else because if this is the price that is offered for a job that you can shop around on, I don't even want to know how crazy prices for emergency work must be. *** Also, I called the office and asked to speak to the manager after I received the crazy quote and paid $60 for nothing. The manager was apparently not in, but the secretary took my contact information and said that I'd get a call back. That never happened. Stay away from this company.

We had, what I would basically consider a plumbing emergency situation. My husband called a couple of places, hoping he could find someone to come out that same day, meet him after he gets home from work, and not charge an outrageous "same day" price. After calling a couple of different companies, he knew almost immediately, when the sweet lady, from Leak Geeks answered the phone....she was very knowledgeable and reassured him, that they will take care of our problem today, she will have a skilled plumber, waiting at our home whenever he arrives home from work, which btw was late on a Friday afternoon. We were sure we had a clog somewhere, had water backing up in both bathroom sinks, water overflowing in the attic, which was leaking from the ceiling in the bedroom, a total mess! We rec'd a courtesy call, letting us know they were 10 min. away and Spencer was waiting at our home when my husband arrived, just like they promised. Spencer was very calm, professional and knowledgeable, he diagnosed the problem immediately, and quoted us a very reasonable price. Well to make a long story short, it wasn't as easy of a fix as we thought, what he normally could have repaired in 5 mins., took a couple of hours, due to where the clog was located and how big it was. Spencer had another truck deliver some further supplies needed, to get the job done right, (the same day)! I believe, from prior experience, most companies would have told us, "we won't be able to complete this today, you'll have to wait until Monday, I don't have everything I need on my truck", but Spencer went above and beyond to complete the job and stay as long as it took, on a Friday afternoon, surprisingly they charged us the amount they originally quoted us, even though it turned out being a much bigger job, than expected!!! After all that was done, he still spent some time giving my husband some advice on how to repair a different issue himself, to save us some money. We will definitely be calling Leak Geeks for any plumbing issues we have, I highly recommend them....thank you for saving us from having a horrible weekend!! It's not easy finding a company that truly cares......If you need a good Plumber, let this company be your first call!!!!

This review is a little late in coming and I apologize to everyone at Leak Geeks for that. We had a pipe break on the outside of our house in the back and we called Leak Geeks. Everyone we had contact with was great. Miss Carol fielded my call and put me in touch with Jesse. He came out the next day and after trying to fix things with as little intrusion as possible, he had to tell us that our pipe was broken at the foundation. He did no work without checking with me first to know if he should continue or not. He advised me as to the additional cost of everything he had to do to locate the leak and finally told us what our estimate was and how he expected things to proceed. He advised me that if I had any further questions to call His boss Tony which I didn't have to do because Jesses was able to answer all my questions. They took pictures and videos of the broken pipe and the work they had to do at my request in case I needed them for the insurance company and I'm glad they did that for me because I sent it to the adjuster to show the extent of the work involved in repairing our pipe. I will end this by saying they are a good group of people. I met Tony personally to thank him for his hard-working crew and for the financial assistance by waiving the cost of coming out to check things out. He does this simply because he understands that people might have a monetary strain due to COVID. No other plumbers I reached out to was doing that. I understand that not everyone is going to have the same experience so I can only speak for myself and how things went for us. Finally, as if that was not enough, Jesse made a phone call to a company they recommend to assist with drying out our home. To all of you at Leak Geeks, thank you all again and GOD bless.

The day after I moved into my new house, I discovered a water leak above the kitchen sink. Leak Geeks were the first to respond to my Yelp project inquiry, but I took calls from others afterwards. The coordinator had their plumber Spencer call me to see if I had any questions after our initial call. I initially brought in another company for an estimate but called Spencer back for a fact check to verify the first company's pricing. Spencer was able to respond immediately with what Leak Geek's pricing would be for the same pricing and said they could get out there within about an hour. I ended up hiring Leak Geeks, and Spencer got here within about 30 minutes of being dispatched. He did a great job identifying where the leak was coming from. It was a worse case than I had hoped for, but he found it. He cut and capped the line so I could still use the rest of the water in the house while the drywall was being remediated and the eventual repairs could be made. He referred a remediation company, American Water Damage, who had an estimator come out, again within about an hour, provide an estimate, and get a remediation tech to come out to move a basin, cut open the upstairs wall, and place fans and a dehumidifier. I'm impressed and relieved that they could get all of this done in the same day. Spencer was friendly and professional throughout. I couldn't have asked for more (except for the leak to not have happened in the first place).2

I live in Flower Mound and never in California, so not sure why the post says California. Leak Geeks came out to locate our slab water leak promptly. The problem arose when I was billed on Friday and then Wednesday morning Christi called me threatening to call the police because I hadn't paid them yet. I tried to tell her that we got the bill Friday and were reviewing, but she started getting very nasty saying I know you aren't paying the bill and this is theft. We are calling the police. You said you will pay sometime. I said how dare you threaten me and she said this is not a threat I am doing it. I have never been treated like this is my life. I will never use them again. I pride myself on my integrity and this was such an insult to react this way after 3 business days from being billed. Christi is a terrible person and is a reflection on the company. As you can see Christi is not apologetic. The work wasn't completed until Friday not Monday of the prior week. We got the bill the same day they completed the work on Friday. This was digging under our home so wanted to ensure there was no other damage, but Christi is a nasty individual who made all kinds of false accusations. Started yelling this is theft if you don't pay us! I mean who says that within 3 days of billing someone? Worse she is the owner. Who would work for such a person! Not sure why I am wasting my time on someone of this caliber.

Steve did a great job putting things back to normal. The repair work didn't take up room in the water closet, they back filled and put concrete back in once the plumbing piping was replaced. He kept me abreast of any changes and explained things well. I would recommend then highly. UPDATE: I was not home when Steve came back to reset the toilet after floor was retiled. Larry reported Steve said seals had dried out and needed replacing. Bottom line, he rebuilt the toilet at a charge of $392! I could have purchased a new toilet for less than that. I am not happy about how this was handled. Then when I tried to flush the toilet, it would not flush. So we had to arranged for Steve to come out again to fix it. I told Steve that I doubt that we will use this company again. UPDATE 2: Steve must have passed my comments along. Owner called and apologized. Returned my check. He said we should have been offered replacement of toilet instead of rebuild because of the cost. He did offer to send a different plumber to replace the toilet if we are not happy with rebuild. The owner's call indicated they will stand behind their work. UPDATE 3: Toilet was replaced and is flushing with no problems. Owner went above and beyond what could be expected to handle this problem. I am impressed. I would recommend this company based on how far they go to stand behind their work. Nancy

Hi, This is my first review of anything, as I usually stay away from them. My reason I am commenting now is this is a "different" company! I was in need of a new water heater. I had never hired a plumber in this area before, so I read the reviews of several companies. I left messages at six companies and waited for return calls. A lovely sounding woman returned my call and proceeded to answer several questions. We set a time that day. Only one other company returned my calls. Prior to the appt. time, the scheduler called to let me know they would be arriving in approximately ten to fifteen minutes and it was in the time window originally set. Two men arrived, clean, well spoken, polite and knowledgable. They investigated the problem and then gave me a quote. When he was finished explaining it to me, they gladly called and spoke to my husband. They gave us several solutions and prices as well as offering 18 mos. no interest. We chose our product and they quickly installed, tested to assure me I was satisfied. They returned all my husband's tools and drill press back to its original location. These individuals were knowledgable, polite and respectful. So nice to have a positive review for an trade! Don't think you will regret choosing Leak Geeks Plumbing.

I called & asked for an estimate as I needed a lot of work done. Steve came out & spent forever looking at bathrooms, kitchen etc. & FINALLY wrote up an estimate. Before he left, he called the office & evidently they told him I was liable for a $49 estimate charge!!! What do you do when the man is standing in front of you asking for money & I live alone? So I gave him my CC & he FINALLY went on his way!!! The estimate was totally unreasonable! I then called a reputable plummer & they gave me an estimate over the phone which was half the price, came out in a couple of days and did excellent work. I even took the estimate to Home Depot where I bought the new fixtures I wanted to replace the old ones & even the employee who helped me confirmed that Leak Geeks was WAY OUT OF LINE in pricing! I refused the charge through my CC company & Leak Geeks are standing their ground on the $49 charge that says 'Service Call Charge', not 'Estimate Charge'! He did nothing while he was here, NO SERVICE at all. Stay away from this particular Leak Geeks Plumbing! Clearly took advantage of a Senior Citizen!

Good morning, I wanted to express my appreciation for the incredible service and support Leak Geeks provided me this week. The entire team at Leak Geeks seemed vested in helping me. I think that is something you don't see in today's world. The minute a lovely woman picked up the phone to the actual plumber who came to the house not once, not twice, but three times, I got the care and attention I needed to handle a broken faucet. I'm also amazed at the willingness to expedite the delivery of my new faucet. Lowe's, Home Depot, even the local plumbing supply store kept quoting me 10 days for this crazy faucet my wife wanted. Leak Geeks spent the time and energy to get it in a day. Happy wife, happy life. Please know the plumber was very knowledgable, professional and nice enough to listen and answer all my questions. You see I'm not the best "around the house" guy. I appreciated that. I'm a big believer in letting folks know how they performed. Leak Geeks exceeded all my expectations. I know who I will call next time and every time.

We had a shower that we couldn't turn off so we had to shut off the water to the house. With the temperatures in the mid 90's, being without water was a big problem. We called Leak Geeks Plumbing asking for a Plummer that afternoon. My initial call was around 2 pm. So Carolyn went to work to get someone here. She called back about 15 minutes later and said if they had someone in the area, she would divert them here. She called again a few minutes later and said Spencer would be here after he finished the call he was on at that time. Spencer called about 3:15 on would be here in 1/2 an hour. Spencer and Eric showed up at 3:45 or so and got our repair done. Great people that did a great job. Would highly recommend them. They worked us into their busy schedule. Next time, I will not call anyone else. Leak Geeks made a customer for life. Thank you Carolyn, Spencer, and Eric for your responsiveness and job well done.