Lane Plumbing Co Inc
Plumber · Alamogordo, NM
Our verdict
One positive emergency response experience buried under four 1-star reviews citing overpriced work, poor workmanship, false 24-hour claims, and rude customer service.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #6 of 8 plumbers we've reviewed in Alamogordo, NM · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
One reviewer praised immediate callback and fast emergency arrival with friendly, explanatory service from technician Luis.
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
False 24-hour emergency advertising: one reviewer explicitly states vehicles advertise 24-hour service but customer cannot reach anyone on weekends or after 5pm weekdays.
“All their vehicles advertise 24 hour emergency services. This is a lie.”
Red flag
Rude customer service with one review reporting technicians hang up on callers.
“They will hang up on you because they don't care.”
Red flag
Pattern of corner-cutting and rushing: one customer left without heat for 2 weeks due to improper initial work; another had unnecessary invasive repairs recommended.
“All their vehicles advertise 24 hour emergency services. This is a lie.”
1 more cited review
“We paid a lot of money for absolutely nothing done.”
Four of five reviews report failed or incomplete repairs: pressure relief valve replacement that leaked within hours, furnace left non-functional for 2 weeks, sewer line work that damaged property and required a second plumber to fix correctly.
“After several hours it was leaking once again from same spot.”
2 more cited reviews
“All their vehicles advertise 24 hour emergency services. This is a lie.”
“We paid a lot of money for absolutely nothing done.”
Pricing disputes in multiple reviews: one customer paid significantly for work that was abandoned after a second plumber solved it via simpler method; another reports excessive charges.
“We paid a lot of money for absolutely nothing done.”
Cited in 2 of the 5 reviews we analyzed.
Poor communication documented in two reviews: no callback after requesting status update, phone lines offline during business hours (8:30pm weekday).
“After several hours it was leaking once again from same spot.”
1 more cited review
“All their vehicles advertise 24 hour emergency services. This is a lie.”
Keep it in proportion: these concerns are cited in 4 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Rude customer service, they will hang up on you because they don’t care to practice basic customer service skills.”
“I have a hot water heater at my place of work and it was leaking out of the hot water outlet by the pressure relief valve ....they said you need a pressure relief valve......called the tech to check status after a few days and never received a call back. It took them a week an a half to get the part and then they installed it. After several hours it was leaking once again from the same spot. I would not recommend …”
“Left without furnace for 2 weeks during 30 degree weather because of them cutting corners and rushing the work in my home and not taking the time to do things the correct way. All of their vehicles advertise 24 hour emergency services. This is a lie. You will never get ahold of anyone on the weekend or after 5 on a weekday. It’s 830 on a weekday and all their phones are off right now. I could go on and on and on …”
Positive
“I went to clean the water inlet valves on our washing machine and the cold water hose wouldn’t stop spraying out water despite the valve being “shut” off. I called Lane plumbing for an emergency service and the technician, Luis, called me back immediately and came out right away! He was very friendly and fixed the problem for us. He took the time to explain everything and answered any questions we had about the …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 63 reviews so far. Treat this as a first read.
Newest review in our sample: Apr 2026.
Should you hire Lane Plumbing Co Inc?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Lane Plumbing Co Inc?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Alamogordo