Lancaster Plumbing & Drain
Plumber · Canal Winchester, OH · Open 24 hours per Google listing
Our verdict
4.7★ across 88 reviews — fast_response=10, emergency same-day confirmed; BBB A+ rated; but expensive=3 and 1 documented no-show with no apology is a concern given 71 analyzed reviews.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #6 of 12 plumbers we've reviewed in Somerset, OH · compare all →
Our opinion, based on the 71 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Emergency response within hours — Jonathan diagnosed the problem immediately when dispatched for an unplanned emergency call (Wft0wBJHcPueYptkREB3).
1 cited review
“They came out for an emergency call within hours. Super friendly and understanding. Jonathan was our technician and he knew right away the issue and explained it very well.”
fast_response=10 of 71 analyzed reviews; James showed up 30 minutes after call when Roto Rooter no-showed on a 2-hour window.
1 cited review
“You guys were awesome. Thank You for responding when Roto Rooter did not. I had a 2 hour window with Roto Rooter no one called or showed. I talked to you guys and a half hour later James showed up and took care of our problem. Both the service and price were great.”
Cited in 2 of the 71 reviews we analyzed — 1 cited review not excerpted here.
Technician step-by-step communication praised — Evan kept customer informed throughout a radiant floor GFCI repair; Shay described as 'master at his craft'.
1 cited review
“Evan kept me informed every step of the way. The radiant floor is once again working. I will use Lancaster Plumbing and Drain again in the future.”
Cited in 2 of the 71 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1-star review: tech never arrived for scheduled appointment — customer waited an entire day with no call, no apology, and no follow-up from the company.
“Never showed up. Wasted my entire day waiting and NO APOLOGY WHATSOEVER!!!”
Pricing flagged in 3 reviews as 'a little overpriced' — one reviewer notes labor isn't cheap but still felt the cost was high relative to the service.
Cited in 1 of the 71 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 71 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“They never responded to my request for a visit???”
Positive
“The tech they sent was personable, efficient, and knowledgeable.”
“Pipes frozen. Will have to return to repair.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2022.
Across platforms
Should you hire Lancaster Plumbing & Drain?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Lancaster Plumbing & Drain?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Somerset