Dor Mar Plumbing Heating and AC
Plumber · Newark, OH · Open 24 hours per Google listing
Our verdict
Excellent customer service and honest technicians with strong communication, but project management breaks down on larger jobs with significant delays and follow-up issues.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 15 plumbers we've reviewed in Newark, OH · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fast emergency response: technician arrived within 24 hours of initial call, with text notifications and photo identification provided before arrival
1 cited review
“Technician was in my house assessing within less than 24hrs”
4 of 5 reviewers praise technicians as knowledgeable, honest, and transparent about pricing with no upselling tactics
2 cited reviews
“Technician was in my house assessing within less than 24hrs”
“He was very knowledgeable, helpful and thoughtful.”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Exceptional quality of workmanship on HVAC installations and repairs, with crew respectful of home and excellent final product noted
1 cited review
“He was very knowledgeable, helpful and thoughtful.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 of 5 reviews reveals severe project management failures on multi-day jobs with missed deadlines, broken promises, and unresponsive leadership—critical concern for homeowners planning major work
“It is oct 27th and the job is barely halfway done.”
Major project delays and broken commitments: 3-day installation job took 13+ days, with technician no-shows on multiple consecutive days despite repeated promises to return
“It is oct 27th and the job is barely halfway done.”
Job manager unresponsive to customer calls and texts during project delays, creating communication breakdown at supervisory level
“It is oct 27th and the job is barely halfway done.”
Safety issues on completed work: single-wall ductwork installed adjacent to loft with no insulation, creating scalding hazard during operation
“It is oct 27th and the job is barely halfway done.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Terrible service… please read Scheduled DorMar to begin work installing tube heaters oct 14th. They provided a quote that I agreed to and stated the job would take 3 days. It is oct 27th and the job is barely halfway done. Their employees showed up oct 14th and did very little other than lay out the heater on the floor. Oct 15th they got the heater mounted and connected to gas. Oct 17th a technician stopped out …”
Positive
“Great service, reputable company, and very quick! Technician was in my house assessing my dishwasher within less than 24hrs I really liked getting text reminders, having the ability to ask questions via text, and being given a description & photo of the technician before him coming to my home. This made me feel a lot more at ease. Tech was personable, very obviously knowledgeable, communicative, and honest with …”
“Steve was very prompt and courteous. He was wealth of knowledge. No up selling or bait and switch. Plain old fashioned great service. Dor Mar just got a customer for life. I highly recommend them.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,712 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Dor Mar Plumbing Heating and AC?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need a plumber who actually shows up when scheduled
Think twice if
- You need predictable, consistent service across every visit
- You need guaranteed sub-hour response for true emergencies
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Dor Mar Plumbing Heating and AC?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Newark · Frazeysburg · Somerset