Koenen's Water Works Plumbing Co. LLC
Plumber · Burlington, IA
Our verdict
Dispatches techs within hours even on Monday mornings and tackles complex jobs (water heaters, tank replacements, remodels) without cutting corners on explanation.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Emergency responsiveness: Called at 8am Monday, technician arrived by 11am same day with job completed within the hour
1 cited review
“By 11am we had a tech at our door and tank replaced within the hr.”
Handles urgent problems rapidly: Successfully sourced and installed propane water heater next day during cold snap emergency
1 cited review
“They always go the extra mile to keep things working for us.”
Communication and education: 4 of 5 reviews specifically praise clear explanations, walking through issues, and thorough equipment education
3 cited reviews
“Everything works perfectly now, and I can already tell it's going to save me money.”
“He clearly explained the issue and provided a practical solution.”
“They always go the extra mile to keep things working for us.”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Long-term customer retention: At least one reviewer reports years of repeat business across multiple job types (boiler, water heater, general maintenance)
1 cited review
“They always go the extra mile to keep things working for us.”
Professional demeanor under pressure: Techs described as pleasant, courteous, focused, and non-judgmental even when customers attempted DIY fixes
3 cited reviews
“Everything works perfectly now, and I can already tell it's going to save me money.”
“By 11am we had a tech at our door and tank replaced within the hr.”
“They always go the extra mile to keep things working for us.”
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Nick did an amazing job! He promptly assembled and installed my new toilet, installed my bathroom sink vanity, and fixed an issue I was having with my washer leaking. Everything works perfectly now, and I can already tell it’s going to save me money on my water bill. What I really appreciated was how kind and respectful he was—he didn’t make me feel dumb for the temporary fixes I had tried before calling him. He …”
“Had a pressure tank that needed to be replaced. So, I called Monday morning at 8am, by 11am we had a tech (Dustin) at our door and the tank replaced within the hr. Dustin, was great. On time and courteous with fair pricing. What else could you ask for?”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 86 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
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Find plumbers near you
Koenen's Water Works Plumbing Co. LLCisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: New Munster · Lake Geneva · Bristol · Eagle