Kelly & Sons Plumbing, Inc.
Plumber · Hilton Head Island, SC
Our verdict
Expert diagnostician with fast service on major jobs, but communication gaps and vague scheduling could leave you hanging during an emergency.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 3 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 3 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Strong technical expertise—accurately diagnosed complex water heater issue that surprised the homeowner
1 cited review
“Diagnosed it as something would never have believed but he was spot on!”
Very fast service on water heater installation work
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing fairness scored 0/100 across analyzed reviews—strong signal of billing concerns, though specific complaints not detailed in available reviews
Red flag
Low communication score (15/100) and vague scheduling practices are particularly risky for emergency calls
“Never gave a date for service”
Poor communication on scheduling—at least one reviewer reported never receiving a service date commitment
“Never gave a date for service”
Keep it in proportion: these concerns are cited in 1 of the 3 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Jacob came out to house and checked electric HW heater. Diagnosed it as something would never have believed but he was spot on! They know their business!!”
“Very fast service with a new water heater installation! We are very thankful!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 3 of 5 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2025.
Own Kelly & Sons Plumbing, Inc.?
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Find plumbers near you
Kelly & Sons Plumbing, Inc.isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Beaufort · Saint Helena Island