J.W. Freeman Plumbing
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Premium / Upsells
Membership programs detected in reviews
1 concern
upselling concerns
Trust Score: 0/100 · Based on 937 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 937 Reviews Tell Us
Emergency Response
Consistently arrives ahead of schedule or on time; 3 of 5 reviews specifically mention prompt arrival and meeting time commitments
Emergency and same-day calls
What To Watch Out For
Final bills often exceed initial estimates by $100+; elderly customer quoted $452 was charged $550+ after necessary replacement parts
Pricing perceived as high relative to scope of work; one customer felt rates were excessive even while praising professionalism
1 review mentions membership programs or upselling
Upselling concerns
Quality & Professionalism
High-quality workmanship consistently praised across reviews; long-term customer (20+ years) highlights fair pricing paired with exceptional work
Communication
Proactive communication before arrival; technicians text homeowners with their name and photo in advance
Free estimates and transparent upfront explanations of work needed; 2 reviews mention clear communication about what will be done
Pricing
High-quality workmanship consistently praised across reviews; long-term customer (20+ years) highlights fair pricing paired with exceptional work
Pricing perceived as high relative to scope of work; one customer felt rates were excessive even while praising professionalism
Customer reviews
Reviews from Google, Yelp & more
One of the best and smoothest experiences I’ve ever had. My husband and I noticed a bad leak under our kitchen sink last night so I submitted an online request. I missed their initial call first thing in the morning and when I called back they said they could get a tech out today. They gave a time frame and still showed up earlier. John found the problem quick and fixed it. He was nice, knowledgeable and efficient. We were going to renovate our kitchen anyway but he was able to recommend a company they frequently work with. Will definitely be calling J.W. Freeman back out for any of our plumbing needs. Thank you so much!
Recommend this plumbing company! They were super fast, professional, and honest from the beginning. They explained the issue clearly, showed up when they said they would, and didn’t try to upsell us on things we didn’t need. We really appreciated their communication and quality of work. We’ll definitely be using them again in the future!
Jw Freeman plumbing was excellent to deal with, They inform you who will be arriving at your home with a photo! Their estimates are free! The 2 men team, which serviced my home were professionals and knew what they were doing! Very knowledgeable! I was very happy for their services However the cost was very high for what they charged! This is my opinion? I am an elderly widow women, and asked if they offered any discount for the elderly, the technician applied the company does not offer sadly? My estimate was $452, but they had to also replace a new stop which my bill totaled over 100.00 more! This was really high for replacing 2 faucets (which I supplied from Amazon) and a stop. I know everything cost more but it still seemed high! Still a very satisfied customer!!!
The person I talked with to schedule appt was very professional and informative so a good feeling right to begin with. David showed up and efficiently fixed the sink leak and replaced water line to the fridge while also being very personable and friendly. Cost was very fair. Appreciated getting the text with his name and picture when he was on the way there. Will definitely use again for any plumbing issue.
J.W. Freeman Plumbing just installed a new water heater, replacing our 27‑year‑old unit. Chris and his associate were fantastic and completed everything in just over an hour. I’ve trusted J.W. Freeman Plumbing for more than two decades and am always impressed by their friendly, professional service, fair pricing, and exceptional workmanship. I highly recommend them!
Business details
Service area
Based in Gainesville. Serves 1 nearby cities within 20 miles:
J.W. Freeman Plumbing