JT Plumbing Heating & Air
Plumber · Fort Collins, CO · Open 24 hours per Google listing
Our verdict
1,318 Google reviews at 4.6 stars with 88 of 98 sampled at 5 stars. Same-day water heater replacement is a recurring win, but a Yelp complaint cites a $21,780 charge withdrawn before work began and an 18-night displacement only partially covered.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #9 of 15 plumbers we've reviewed in Fort Collins, CO · compare all →
Our opinion, based on the 98 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day water heater replacement after a sudden failure — cited multiple times
1 cited review
“When our water heater suddenly broke, they were able to replace it the same day!”
Cited in 2 of the 98 reviews we analyzed — 1 cited review not excerpted here.
Cleared a Saturday emergency clogged sewer within the hour
Cited in 1 of the 98 reviews we analyzed.
Replaced a collapsed main drain to septic same-day after estimating a two-day job
1 cited review
“Original estimate was for a two day job. They started around 9:30 AM and were done and left by 3:30 same day.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One Yelp report alleges high-pressure tactics using tariff and pricing fear, with concerns later ignored
“JT Plumbing withdrew the full $21,780 payment from our loan account more than a month before work began.”
Red flag
Displaced customer for 18 nights but only covered 8 in lodging per Yelp complaint
“JT Plumbing withdrew the full $21,780 payment from our loan account more than a month before work began.”
Charged $820 for a garbage disposal job after a service window that ran nearly 7 hours past the start time
“Very expensive -$820 for a garbage disposal, with the least expensive one being about only $75-100 less.”
Yelp reviewer reports $21,780 withdrawn from loan account more than a month before work began
“JT Plumbing withdrew the full $21,780 payment from our loan account more than a month before work began.”
Keep it in proportion: these concerns are cited in 2 of the 98 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Service window stated to be from 8 am-12 pm on a disposal. Serviceman shows at 12 pm. Work doesn’t get completed until 2:45 PM. Almost 7 hours of time waiting. Very expensive -$820 for a garbage disposal, with the least expensive one being about only $75-100 less. Overpriced and the customer’s time doesn’t appear to be valued. Admittedly learned a very unfortunate lesson. This was something that had to be done in …”
“We deeply regret hiring JT Plumbing. From the start, we were pressured by Justin Mort and Robert Armstrong to make a rushed decision, using fear tactics about tariffs and pricing. We weren't given time to get other opinions. JT Plumbing withdrew the full $21,780 payment from our loan account more than a month before work began. We never signed off on the final work, and our concerns were ignored. We were displaced …”
“Beware! We called JT plumbing to come look at a water heater that they installed(still under warranty) a couple years ago(also not a great experience) and a sink that had low hot water pressure. The tech gets here and says that the rubber grommets that are melting in top of the hot water heater are normal and it isn’t a concern. Ok, that’s fine. I take him to the other sink and I turn on the faucet to show him. He …”
Positive
“I highly recommend JT Plumbing service. Very easy to schedule quick service. Levi helped me sum up my problem and found a solution. Front desk staff and Levi very courteous and professional. Much appreciated.”
“JT Team has been fantastic! Brandon was extremely thorough ensuring we were taken care of and our HVAC system was running in optimal shape. Thanks Brandon and Justin…appreciate you taking care of my family during this crazy cold snap!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Jan 2026.
Across platforms
Google sampled at 90% positive; the strongest negative signal comes from a detailed Yelp 1-star alleging payment-withdrawal and displacement issues.
Should you hire JT Plumbing Heating & Air?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own JT Plumbing Heating & Air?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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