Jenkins Plumbing Co LC

As a home builder I've been using Jenkins as our plumber of choice for the 6 years I've been with them. They've always been the best subcontractor I've dealt with. I had a plumbing issue tonight of my own and they were out within hours at 10:00 on a Friday night. Kudos to Jose! Great guy. 👍

Jenkins Plumbing came out to look at my Rinnai tankless water heater and, without any real troubleshooting or testing, immediately told me the unit was bad and needed to be fully replaced for $1,215. No diagnostics. No attempt to isolate the issue. Just straight to total replacement. I declined, did my own troubleshooting, and fixed the problem myself with a $10 O-ring and retaining clip. The unit works perfectly. Recommending a full replacement without even attempting basic diagnosis is unacceptable. It felt less like professional troubleshooting and more like a "nuclear option" sales approach, the plumbing equivalent of selling someone a new car because they have a flat tire. I won't be using them again, and I wouldn't recommend them to anyone who expects proper diagnostics before being told to replace expensive equipment.

I called and spoke with the operator Lori twice today. Was twice told I’d get a call back to schedule. Never got the call back, when I called the after hour line because you close at 4, I was told they wouldn’t schedule someone and my best bet was to keep trying the office during business hours. Poor customer service and now lost business. Call someone who will schedule or call you back at least.

Jenkins Plumbing was subcontracted by the Pulte builder for my new home. They of course installed all the plumbing lines before the foundation was poured. They were a foot off on all major plumbing measurements and now my foundation is full of large footlong patching and extra plumbing turns and feeds

Jenkins Needs to update their customer and telephone service. Takes them Forever to return a simple call. It was Great when Lysa, the plumber, worked there. Not so any longer.