JEN Plumbing
Plumber · Independence, KY
Our verdict
Perfect 5.0 across 31 reviews with 38 of 38 analyzed reviews five-star; owner Donald Fahey personally cited for Sunday calls, same-day emergency water line response, and fair pricing on faucets, water heaters, and gas line work.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 38 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Same-day and weekend responsiveness: responded to Sunday online request within hours and showed up next morning for an emergency water service line leak despite a full schedule — cited in 3 of 12 quotes.
2 cited reviews
“Donald responded so quickly (and on a Sunday!) to my online request to install a new faucet. He made time to get the job done knowing he'd be out of town for awhile. He did the job quickly, was courteous and neat PLUS he was affordable.”
“Don Fahey and Jen Plumbing came to my rescue for the second time. I had an emergency water service line leak in the middle of my front lawn and I reached out to Don and he showed up the following morning, even with a full schedule.”
Cited in 3 of the 38 reviews we analyzed — 1 cited review not excerpted here.
Faucet and fixture work praised across 8 service mentions with fair pricing — reviewers in 4 quotes specifically note affordability and no upcharges.
1 cited review
“Donald responded so quickly (and on a Sunday!) to my online request to install a new faucet. He made time to get the job done knowing he'd be out of town for awhile. He did the job quickly, was courteous and neat PLUS he was affordable.”
Cited in 4 of the 38 reviews we analyzed — 3 cited reviews not excerpted here.
Water heater and gas line work praised: diagnosed correctly without upselling; replaced overpriced contractor's plumber mid-renovation per 1 reviewer.
Cited in 2 of the 38 reviews we analyzed.
What reviewers report — the concerns
We looked for patterns of complaints in the 38reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“I just recently hired Don from Jen Plumbing to install all new plumbing including all new plumbing fixtures for my current home renovation. Don did an outstanding job! Couldn’t be happier. If you want high quality and fair pricing for your plumbing needs then Jen Plumbing is who you want to hire. I will definitely be using Jen Plumbing for my future home renovations.”
“JEN Plumbing is always my first call when it comes to anything plumbing related. Donald is great to work with and has done a number of jobs for us in our home. These jobs include taking care of the plumbing work in the bathroom of our basement we were finishing, replacing the toilets throughout our home, replacing outdoor water faucets/spigots (including installing a shutoff valve inside), and kitchen faucet …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Sep 2025.
Should you hire JEN Plumbing?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Water heater install/repair
- Faucet and fixture work
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need guaranteed sub-hour response for true emergencies
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own JEN Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
JEN Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Kenton · Hebron · Rising Sun