J Stephens Plumbing LLC
Fast Response
Reviewers confirm quick response
Claims 24/7
Self-reported — not confirmed by reviews
Budget-Friendly
Fair Pricing ✓
2 concerns
Critical communication breakdown: 2 of 5 reviews report unanswered calls—one customer called 4 times with no callback on warranty issue, another had no show appointment with 4 unreturned calls from answering service, Apparent ownership change correlated with service collapse: long time customer explicitly notes 'they changed ownership' before experiencing no show and communication failures
Trust Score: 0/100 · Based on 951 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 951 Reviews Tell Us
Emergency Response
Warranty honoring and professional follow-up when engaged: 1 reviewer reports quick resolution and warranty coverage on recent service calls
What To Watch Out For
Refuses to warranty or guarantee repeated failures on same installation: customer spent $285 on outdoor shower head that failed twice within months with no coverage
Critical communication breakdown: 2 of 5 reviews report unanswered calls—one customer called 4 times with no callback on warranty issue, another had no show appointment with 4 unreturned calls from answering service
Apparent ownership change correlated with service collapse: long time customer explicitly notes 'they changed ownership' before experiencing no show and communication failures
Quality & Professionalism
Warranty honoring and professional follow-up when engaged: 1 reviewer reports quick resolution and warranty coverage on recent service calls
Communication
Solid workmanship on complex installations: 2 reviewers praise bathroom remodeling with multiple line updates and water heater installation
Pricing
Fair pricing on completed work: 2 reviewers mention good value on installations
Customer reviews
Reviews from Google, Yelp & more
J Stephens has been the go-to for my rental properties for three years. Their techs are professional, courteous, competent, and efficient. Randall and Lee did a fantastic job on the two service calls over the last two days. They responded quickly, resolved the issues quickly, and communicated excellently throughout. They are great partners to my STR business as their quick response and resolutions help ensure guest satisfaction. Plus, J Stephens honored the warranty. I'm a pleased and loyal customer!
Remodeling my bathroom and J Stephens did all the plumbing. Removed old water lines. Added new lines in different locations. Installed in wall toilet system. Updated copper with PEX. Very good work at a good price.
We used J Stephens plumbing for years and LOVED them, the best customer service & quality of work. However it looks like they changed ownership... they no showed to an appointment and did not return any of the 4 calls from their "answering service" or any of the voicemails. Such a shame..
Indoor shower head broke immediately after installation, owner replaced and said it was likely over tightened. It failed again and was leaking a couple of months later and would not guarantee work. Spent $285 to install an outdoor shower head supplied by them in October, couple of months later it fell off and would not guarantee work again. Very disappointing, I have been a customer for years and will be looking for a new plumber unfortunately.
They did a good job on installing my new water heater. I have a warranty issue on the water heater installed just 4 months ago. I have called 4 times now and they will not call me back to resolve the issue. Please be aware of this issue if you dealing with this company.
Business details
Service area
Based in Charleston. Serves 5 nearby cities within 20 miles:
J Stephens Plumbing LLC