J Stephens Plumbing LLC
Plumber · Charleston, SC · Open 24 hours per Google listing
Our verdict
Quality work when they show up, but ownership change has tanked responsiveness—don't count on them calling you back during an emergency.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #9 of 15 plumbers we've reviewed in Goose Creek, SC · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Solid workmanship on complex installations: 2 reviewers praise bathroom remodeling with multiple line updates and water heater installation
1 cited review
“I have called 4 times now and they will not call me back.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Warranty honoring and professional follow-up when engaged: 1 reviewer reports quick resolution and warranty coverage on recent service calls
Cited in 1 of the 5 reviews we analyzed.
Fair pricing on completed work: 2 reviewers mention good value on installations
Cited in 2 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Critical communication breakdown: 2 of 5 reviews report unanswered calls—one customer called 4 times with no callback on warranty issue, another had no-show appointment with 4 unreturned calls from answering service
“They no showed to appointment and did not return 4 calls.”
1 more cited review
“I have called 4 times now and they will not call me back.”
Red flag
Apparent ownership change correlated with service collapse: long-time customer explicitly notes 'they changed ownership' before experiencing no-show and communication failures
“They no showed to appointment and did not return 4 calls.”
Refuses to warranty or guarantee repeated failures on same installation: customer spent $285 on outdoor shower head that failed twice within months with no coverage
“It failed again and would not guarantee work.”
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“We used J Stephens plumbing for years and LOVED them, the best customer service & quality of work. However it looks like they changed ownership... they no showed to an appointment and did not return any of the 4 calls from their "answering service" or any of the voicemails. Such a shame..”
“Indoor shower head broke immediately after installation, owner replaced and said it was likely over tightened. It failed again and was leaking a couple of months later and would not guarantee work. Spent $285 to install an outdoor shower head supplied by them in October, couple of months later it fell off and would not guarantee work again. Very disappointing, I have been a customer for years and will be looking for …”
Positive
“J Stephens has been the go-to for my rental properties for three years. Their techs are professional, courteous, competent, and efficient. Randall and Lee did a fantastic job on the two service calls over the last two days. They responded quickly, resolved the issues quickly, and communicated excellently throughout. They are great partners to my STR business as their quick response and resolutions help ensure guest …”
“Remodeling my bathroom and J Stephens did all the plumbing. Removed old water lines. Added new lines in different locations. Installed in wall toilet system. Updated copper with PEX. Very good work at a good price.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 951 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2025.
Own J Stephens Plumbing LLC?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Goose Creek · Johns Island