High 5 Plumbing, Heating, Cooling & Electric
Plumber · Highlands Ranch, CO
Our verdict
Polarizing: 54 of 100 reviews are 5-star praising techs like Jaeden and Corey, but 42 are 1-star citing surprise pricing (one $6300 water heater quote vs $2100 elsewhere) and last-minute cancellations.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
What reviewers praise
Techs arrive on time, wear shoe covers, and clean up after themselves
1 cited review
“Jaeden was personable, professional and answered all my questions. He offered suggestions on things that needed to be done without the high pressure to upsell me. He completed everything on time and cleaned up after his work area.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Same-day weekend response for water heater emergencies (Ricardo arrived within an hour on a Saturday)
1 cited review
“Our water heater started leaking late last night, I called early this morning (Saturday) and they sent out Ricardo within about an hour or so.”
Detailed options and explanations without high-pressure upsell on some visits
1 cited review
“Jaeden was personable, professional and answered all my questions. He offered suggestions on things that needed to be done without the high pressure to upsell me. He completed everything on time and cleaned up after his work area.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Burst pipe appointment cancelled at 6:20pm for a scheduled 6-8pm window
“Called this morning for a burst pipe, they got me scheduled for 6-8pm timeframe, then at 6:20pm, called to cancel the appointment.”
Red flag
3 reviews mention surprise fees layered on after the initial quote
“Called this morning for a burst pipe, they got me scheduled for 6-8pm timeframe, then at 6:20pm, called to cancel the appointment.”
Cited in 2 of the 100 reviews we analyzed.
Red flag
Competitor quote came in at 1/3 the price for the same water heater install
“the technician who was very nice gave us a quote of $6300 we declined service because we had just had our water heater replaced in AZ, it wasn't that much.”
13 reviews mention prices significantly higher than competitors (e.g., $922 for a routine drain cleanout, $6300 water heater quote)
“the technician who was very nice gave us a quote of $6300 we declined service because we had just had our water heater replaced in AZ, it wasn't that much.”
Cited in 2 of the 100 reviews we analyzed.
Repeated reports of upselling memberships and last-minute appointment cancellations
“Called this morning for a burst pipe, they got me scheduled for 6-8pm timeframe, then at 6:20pm, called to cancel the appointment.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I'll start by saying I've used Applewood in the past and have been happy with the work and customer service but after today I'm not sure how to feel. I had a plumber come out to replace a cracked PVB as I mistakenly didn't get all the water out after shutting off the sprinklers this year. I was quoted $1,938 or $1,445 if I joined their "Gold Service" club of which I am already a member of. Knowing that the price of …”
“What a rip off... wouldn't give me a price on the phone for a routine/annual clean out for minor roots. Tech shows up, I describe my main line layout and the need for 115 foot cable, minimum and a 2" blade for a transition from clay to cast iron. quoted me on the spot for $922... $922 because he has to take 15 minutes to add a cable to his auger.. told him to have a nice day and leave.. garbage company”
“Applewood is not transparent and are dishonest in their HVAC Department. Purchased "Gold Membership" and was offered a "Free" Inspection. Which I booked 3 weeks in advance. 8:00 pm I received a call that the tech was too busy to arrive the next day for my "Free" service. After I told them it was unacceptable since they offered this service, they found another tech to come later in the day. When the tech Stephen …”
Positive
“High 5 did a great job at replacing my water heater. Job was completed the next day after choosing them since their quote was very affordable compared to other quotes. Jose and Michael were both extremely professional. Thanks guys! 😉❤️”
“Jaeden was the tech who showed up for our plumbing inspection and hot water heater flush. He arrived within the time range set up and I was called when he was on the way. Jaeden was personable, professional and answered all my questions. He offered suggestions on things that needed to be done without the high pressure to upsell me. He completed everything on time and cleaned up after his work area. He was extremely …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Google shows 4.9 stars but the 100 sampled reviews show 42 one-star ratings, mostly from Yelp citing pricing and cancellations.
Should you hire High 5 Plumbing, Heating, Cooling & Electric?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own High 5 Plumbing, Heating, Cooling & Electric?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
High 5 Plumbing, Heating, Cooling & Electricisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Littleton · Castle Rock · Evergreen · Westminster