Hi-Tech Plumbing, Air & Electrical
Plumber · West Palm Beach, FL · Open 24 hours per Google listing
Our verdict
Excellent emergency response and workmanship when they show up, but no-shows, billing surprises, and installation quality issues create serious trust problems.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 15 plumbers we've reviewed in Delray Beach, FL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Strong emergency availability: answered at 10pm and came out same-night for water heater flooding
1 cited review
“only company that could come out at 10pm, helped immediately”
High-quality workmanship when properly executed; one technician received praise for professional, thorough work on complex job
1 cited review
“took the time to explain, step by step, what needed to be done”
Individual technicians demonstrate strong customer service skills; Edgar Peña and Andy G. both noted for professionalism, respect, and clear communication
2 cited reviews
“took the time to explain, step by step, what needed to be done”
“only company that could come out at 10pm, helped immediately”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Complete no-show with zero communication: customer rearranged entire business day, was assured technician would arrive, and received no call, update, or explanation
“They never showed up. No call. No update. No explanation.”
Red flag
Billing transparency failures: discrepancies between quoted and final charges, conflicting explanations from staff, customer advised to get everything in writing
“final bill will be significantly higher than what was presented”
Red flag
High score variance (45) despite only 5 reviews analyzed indicates extreme inconsistency in service quality or customer outcomes
Installation defects: toilet installed noticeably higher than proper height, flange not fastened to floor as safety concern, toilet rocking after initial install
“toilet sits noticeably higher, flange not fastened to floor”
Pricing misrepresentation: final bill charged ~$900 when customer was explicitly told $613 total after diagnostic credit; company later gave conflicting explanation
“final bill will be significantly higher than what was presented”
Poor accountability for mistakes: technician broke bathroom sink during unrelated work, quoted $366 to replace (reduced to $266), and supervisor communication required email submission only
“toilet sits noticeably higher, flange not fastened to floor”
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Avoid this company if you value your time, your business, and your customers. I own a busy business and recently had an air conditioning issue that needed immediate attention. I called Hi-Tech Plumbing, Air & Electrical, explained the situation, and was assured that someone would come out. I rearranged my entire day, waited for their technician, and informed my staff that help was on the way. They never showed …”
“My name is Stephen Al-sheikh. My experience with Hi-Tech Plumbing was one of the most frustrating service experiences I have ever had. I agreed to a $250 diagnostic fee after being told it would be applied toward any repair work performed. After the technician completed the diagnosis, he presented me with a repair price of $863 and specifically explained that after subtracting the $250 diagnostic fee, my total …”
“I initially left a 5-star review, expecting the remaining caulk work to be completed properly. Two American Standard Cadet Pro toilets were installed, and one required a flange replacement. The toilet now sits noticeably higher than the previous install and the flange was not fastened to the floor due to “risk,” which concerns me in a 1926 home. The toilet was rocking initially and I was told caulk would resolve …”
Positive
“High-Tech Plumbing sent one of their technicians, Edgar Peña and I couldn't be more pleased. He is a very knowledgeable and respectful young man who took the time to explain, step by step, what needed to be done. What was supposed to be a simple job turned into a couple of hours of work, but Edgar handled it professionally and thoroughly. I truly appreciated the care he showed for my home and living space — he was …”
“Andy G. my technician was extremely professional. I had an emergency flooding from my water heater and this was the only company that could come out at 10pm. Andy helped by stopping my leak and had a new hot water heater installed first thing in the morning. He did everything I needed without hesitation. I would highly recommend this company.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 835 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
Own Hi-Tech Plumbing, Air & Electrical?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
More plumbers in Delray Beach, FL
Mr. Rooter Plumbing of Palm Beach CountyLOOK ELSEWHERERanked #11 of 15 in Delray Beach · Excellent emergency responsiveness and workmanship, but pricing is a major concern—expect …Red Rooter PlumbingLOOK ELSEWHERERanked #13 of 15 in Delray Beach · Dispatches technicians within hours even after-hours, completes jobs fast (under 1 hour), …See all 15 plumbers we've reviewed in Delray Beach, FL →
Nearby: Jupiter · Delray Beach