Henco Plumbing Services
Plumber · Portland, OR · Open 24 hours per Google listing
Our verdict
Excels at same-day emergency response and professional technicians, but pricing is significantly high and diagnostic accuracy on complex jobs (sewage lines) has failed at least once.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #15 of 15 plumbers we've reviewed in Beaverton, OR · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional responsiveness—multiple reviewers report same-day or next-business-day arrival for emergency calls
1 cited review
“able to come out the same day I called”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Technician professionalism and communication consistently praised—4 of 5 reviews highlight friendly, courteous, thorough staff
2 cited reviews
“able to come out the same day I called”
“Very professional and courteous. Would definitely recommend.”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Willing to diagnose and refer customers to other specialists when plumbing isn't the issue, saving unnecessary costs
1 cited review
“Very professional and courteous. Would definitely recommend.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
AI phone representative reported as rude and unhelpful during initial contact; management hired this system despite poor customer experience
“Henco was very expensive and they could not find the location of the problem”
Red flag
One 2-star review on a small sample (5 total) represents 20% negative experience rate; the customer avoided costly unnecessary excavation only by verifying Henco's diagnosis independently
“Henco was very expensive and they could not find the location of the problem”
Significant pricing concerns—one reviewer paid $820 for two diagnostic procedures (camera and snake) that failed to locate the actual problem, later resolved at no charge by a competitor
“Henco was very expensive and they could not find the location of the problem”
Diagnostic failure on complex sewage line blockages—equipment limitations (camera only reached 20 feet) led to incorrect blockage location identification and unnecessary cost
“Henco was very expensive and they could not find the location of the problem”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“The sewage line to my house was blocked. I called Henco, reached their answering machine and left a message. Within 24hrs, I received a call from their service “representative.” He had a very polished male voice. He was also very rude. I was interrupted and “talked over” a number times before I finally asked, “Are you AI?” He curtly said he was an immediately changed the subject. If this had been a real …”
Positive
“My kitchen sink was backed up, and the technician was great! He was able to tell me why it backed up, and got it working again. So happy they could come out the same day I called. Fabulous service!”
“Called them to check out some staining around the vent fan and lights in two different bathrooms. They gave really good feedback and recommended that a series of steps to check prior to having them get involved, including referrals to remediation and roofing companies. Both the referrals did a great job (got our problem fixed), and henco also provided a quote for an additional item that we wanted while they were …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 918 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
Own Henco Plumbing Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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