Henco Plumbing Services

My kitchen sink was backed up, and the technician was great! He was able to tell me why it backed up, and got it working again. So happy they could come out the same day I called. Fabulous service!

Called them to check out some staining around the vent fan and lights in two different bathrooms. They gave really good feedback and recommended that a series of steps to check prior to having them get involved, including referrals to remediation and roofing companies. Both the referrals did a great job (got our problem fixed), and henco also provided a quote for an additional item that we wanted while they were here. Very professional and courteous. Would definitely recommend, since they helped us figure out how to get a resolution quickly, even if they weren't involved directly.

We had a great experience with Henco Plumbing Services. We had a ceiling leak in our kitchen, and Cody Allenton was first on the scene and found the source of the leak, which was our HVAC system. Joseph Garbuzov was our HVAC tech and he did a tremendous job. He was VERY thorough and explained everything he did for us. He had to make several calls to our home, and made sure that everything was in working order. He also educated us about our HVAC system. I found both Cody and Joseph to be a breath of fresh air...so friendly, prompt and professional.

The sewage line to my house was blocked. I called Henco, reached their answering machine and left a message. Within 24hrs, I received a call from their service “representative.” He had a very polished male voice. He was also very rude. I was interrupted and “talked over” a number times before I finally asked, “Are you AI?” He curtly said he was an immediately changed the subject. If this had been a real person, I would have hung up the call. As events turned out, I SHOULD have hung up the call anyway. I discovered that Henco was very expensive and they could not find the location of the problem or correct it. Their camera could only make it down the first twenty feet of pipe. The snake that they subsequently ran down thirty feet of pipe didn’t correct the problem. Total cost of these two minor procedures? $820. (I saved myself $250 by pulling the toilet for them.) Not only that, they incorrectly located the location of the blockage. Good thing I didn’t have them dig in the location they identified. Another company sent out their representative. They went in through the roof vent with both a camera and a sensor. Clog was located out by the street. “No charge.” The only reason this review of Henco isn’t a one star review is that the Henco drain tech had very good people skills. He was professional, clearly explained charges and he was friendly. (I am including my comments about Henco’s AI “representative.” because they are relevant to this poor review. After all, Henco management hired them.)

Henco was fast and professional. The appointment was set up for the next business day; Colten arrived on time and quickly finished the gas line work we needed. He answered all my questions and was super nice. I appreciate and have confidence in his work.