Helmer Plumbing
Plumber · Independence, KY
Our verdict
4.1 stars on 24 Google reviews with BBB A+; 23 analyzed split 19 five-star vs. 4 one-star. Fair pricing cited in 2 reviews, same-day return within 30 min for a callback issue — but thin negative reviews carry significant weight at this volume.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 23 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Same-day callback resolved a faucet snafu within 30 minutes of customer's call — responsive follow-through on their own work
1 cited review
“Reasonable pricing. Faucet install of 2 faucets we supplied. Work was done very timely. A small snafu occurred but they were able to return same day in less than 30 min after I called and problem was corrected.”
Cited in 2 of the 23 reviews we analyzed — 1 cited review not excerpted here.
Fair pricing cited in 2 reviews alongside detailed upfront explanation of work scope and options
1 cited review
“We called to fix 2 toilets. I was given a price, timeline, and explanation of what they could do. Wayne came out and explained everything in detailed and replaced some old parts. He was both professional and conscientious. Reasonable prices and great service!”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Water heater element replacement left customer without hot water; they had to call Arlinghaus for satisfactory service — for a 24-review company, even 1 failed service call is a meaningful pattern
“Had them replace an element on a water heater after almost flooding my basement they couldn't get me hot water ended up calling arlinghaus was better satisfied with the customer service from them”
Water heater replacement failed to restore hot water; customer called a competitor to get the job done — with only 23 reviews, this 1-star workmanship complaint carries significant weight
“Had them replace an element on a water heater after almost flooding my basement they couldn't get me hot water ended up calling arlinghaus was better satisfied with the customer service from them”
Keep it in proportion: these concerns are cited in 1 of the 23 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Definitely not recommend”
“I will start by saying they did 99.9% of the job very well. In January of 2021 we had the “entire water main” replaced from “house to meter base” quotations are stated on invoice. ($3,100) In January of 2023 we discovered we had another leak not in the house but in between the meter and the house, the water main. After spending another $500 for leak detection services we found that the leak was close to the meter. …”
Positive
“They were polite, professional and quickly replaced my pump. They came within 24 hrs… they would’ve come sooner, but I wasn’t available sooner. I was very impressed with them. I would call them again.”
“They responded quickly to my request for service. They came in and determined what was leaking. Returned with the proper materials and completed the repairs in a timely manner. Job well done.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Oct 2025.
Across platforms
Should you hire Helmer Plumbing?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need fast same-day or after-hours response
Think twice if
- You need warranty-grade work on a complex or high-stakes install
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Helmer Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Helmer Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Kenton · Hebron · Rising Sun