Heil Plumbing & HVAC
Plumber · Baltimore, MD
Our verdict
Dispatches crews within 1-2 hours for emergencies and explains work transparently, but one review flags unexpectedly high charges ($550 for minor work) and sloppy cleanup.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 95 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
What reviewers praise
Exceptional emergency response: multiple reviewers report arrival within 1-2 hours of initial call, including same-day service when originally scheduled for later
Cited in 4 of the 95 reviews we analyzed.
Thorough diagnostic approach: 7+ reviewers praise technicians for identifying root causes, explaining options, and avoiding unnecessary upsells
1 cited review
“upfront about pricing and honest about the time it would take”
Cited in 5 of the 95 reviews we analyzed — 4 cited reviews not excerpted here.
Pricing transparency on major jobs: multiple reviewers note upfront estimates, fixed pricing even for unpredictable work, and competitive rates vs. other bids
1 cited review
“upfront about pricing and honest about the time it would take”
Cited in 4 of the 95 reviews we analyzed — 3 cited reviews not excerpted here.
Attention to property and cleanup: 5+ reviews specifically mention crews protecting yards, seeding grass, sweeping streets, and leaving work areas spotless
Cited in 4 of the 95 reviews we analyzed.
Named technicians with consistently high marks: Chad, Robert, Jake, Seth, Erik, and Joe each appear in 2-4 positive reviews praising professionalism and efficiency
Cited in 5 of the 95 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One review (yBPYc9fRMpYIN7xhBsr) flags potential overcharging and unprofessional behavior (leaving grease, taking supplies)—contrasts sharply with 24 other 5-star reviews but warrants caution on minor jobs
Significant pricing inconsistency on minor repairs: one review reports $550 charge for replacing 2 bolts, which contradicts other reviewers' fair-pricing praise
Quality control issue: one review mentions technician left grease at the job site and took customer's Clorox wipes without permission
Quote delivery inconsistency: one reviewer received an emailed quote with no pricing figures, forcing them to seek a competing estimate
Cited in 1 of the 95 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 95 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I understand that your company is very reputable. I used it before and was very satisfied then. This time, I scheduled a preventive maintenance check on my sump pump, sewage pump and water heater. Unfortunately, the guy came and didn't want to do any work. He just used the cell phone camera to look down the pit (didn't even open). For the sewage pump, he asked for water to be running and concluded it was working. …”
“Charged $550 for a toilet tank tank that needed 2 bolts replaced. Left grease on the tank. STOLE a container of Clorox wipes. (I know b/c I have to use them after use Br b/c I wear compression gloves. And I know I used them in the morning. And I have to have someone come and repair the tank b/c it makes a noise when flushed that isn't right, that it didn't make before, and that none of the other toilets in the has …”
Positive
“I have used Heil Plumbing for many years and they always do good work at a fair price. My technician, Chad K., was professional, very thorough and explained everything to me. Highly recommend.”
“I would like to commend Heil Plumbing for the wonderful job they did completing our sewer plumbing project. From start to finish, the process was handled in an efficient, professional, and timely manner. Thank you to Ashley in the office, who was very responsive to urgent requests, and to Jake, the first technician who came out to assess the issue. We had a couple of plumbers come out to the house, but it was …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Heil Plumbing & HVAC?
Best for
- Emergency and same-day calls
Hire if
- You need a plumber who actually shows up when scheduled
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Heil Plumbing & HVAC?
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Find plumbers near you
Heil Plumbing & HVACisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Sparks Glencoe · Pikesville · Boring · White Hall