Hayward Plumber By Friendly Plumbers
Plumber · Hayward, CA · Open 24 hours per Google listing
Our verdict
4.6-star Google rating across 116 reviews (100 analyzed: 78 five-star, 15 one-star) — reviewConsistency=0.441 flags high polarization; no-show pattern cited across multiple 1-star reviews, and 1 reviewer alleges unlicensed work and overcharging at $1,800 for a drain cleanout.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Same-day scheduling available and confirmed in multiple positive reviews: 1 reviewer booked the night before and had job finished before 10am the next morning.
1 cited review
“While most plumbers schedule a week out I scheduled last night and just had them finish up before 10am next day. They were professional and fixed it perfectly. They kept me informed the whole time and were reasonable considering the speed and care of service.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Holiday and weekend dispatch confirmed: Christmas Day drain clog serviced with tech driving 35 miles same-day; Saturday morning stoppage resolved within 1 hour.
1 cited review
“We had a stoppage issue and called a lot of companies. Friendly Plumbing is the most responsive one and offered a reasonable price!! The technician Manuel came early in the morning on a Saturday and helped us solve the problem within 1 hour and also ran a camera to diagnose the issue.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Reviewer alleges unlicensed technicians: "They are messy, unprofessional and unlicensed. Whoever this guy Ahmad is, clearly knows nothing about plumbing" — 1 of 100 reviews, but severe if accurate.
Cited in 1 of the 100 reviews we analyzed.
Red flag
$1,800 charged for drain cleanout; plumber performed partial work and never returned when called back — reviewer described it as unreliable and unresponsive.
“This company charged $1800 for a clean out; was supposed to snake and clear the clogged pipes. Called, texted to come and check while the contractor was in our home as the pipes were supposed to be cleared not just on the other side of home. Plumber never came back. Unreliable, unresponsive.”
Red flag
Pattern of 12 consecutive broken commitments documented in 1 Yelp review: multiple no-shows, no proactive callbacks, repeated excuses.
“This is a company you should not walk away from, but run. They have all sorts of excuses why they could not call back or why they could not show up. Not one single time (of 12) did they do what they said they would do including on the day they were scheduled to do the work.”
No-show or repeated delay pattern in 2 negative reviews: 1 reviewer tracked 12 separate broken commitments before giving up; another waited until 9-10pm window before being stood up entirely.
“This is a company you should not walk away from, but run. They have all sorts of excuses why they could not call back or why they could not show up. Not one single time (of 12) did they do what they said they would do including on the day they were scheduled to do the work.”
Cited in 2 of the 100 reviews we analyzed.
Work quality concerns in 2 reviews: drain fitting left unflat to floor with no silicone seal in 1 case; $1,800 drain cleanout described as incomplete — plumber never returned after partial work.
“This company charged $1800 for a clean out; was supposed to snake and clear the clogged pipes. Called, texted to come and check while the contractor was in our home as the pipes were supposed to be cleared not just on the other side of home. Plumber never came back. Unreliable, unresponsive.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“On 7/14, as advised by Best Buy installer, I hired Friendly Plumbing Alex Longoria to replace old drip pan (underneath washing machine) with new which I bought from HD. At first he wanted $650 then come down to $200. When done, I pointed out that the drain fitting is not flat to the floor and he did not seal round the drain hole beneath the drip pan neither like the old drip pan did. In the event the drip pan …”
“Whatever is the issue in our bathroom is still not fixed and we already paid $1500+. Alex was not clear in his communication on what he was doing and what services were being done. We contacted Friendly Plumbing previously to clean the clogged drain and was not resolved and quoted $1900 just to dig to try and find what the issue was since the snake and camera could not find the issue. We found a leak in the pipe in …”
“Disappointing Experience with Friendly Plumbing I recently (June) hired Friendly Plumbing for a plumbing issue, and I was extremely disappointed with the service. First, they arrived 3 people without any communication, which was frustrating. Once they start the service, they were all over the place it felt like they rushed through the job. The plumber was inexperienced and didn't take the time to explain properly …”
Positive
“Busted sewage drain pipe had a back up leaking into my garage...David came and inspected it and replaced drain pipe and clean out! I thought it would be a disaster...but it was very smooth, and completed in a few hours! Excellent work, thank you David!”
“We had a tub faucet that wouldn’t turn off. Friendly Plumbers came in and fixed it that evening. Price was high but they were the only ones to come and help after regular 9-5 work hours. Worth it for the friendly and fast service. Thanks for your help! I will call again next time.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Oct 2025.
Across platforms
Yelp reviews (4 negative in evidence) are significantly more critical than the 4.6 Google average — no-show allegations, licensing claims, and overcharging appear predominantly in Yelp-sourced reviews, suggesting a platform-level divergence of roughly 1+ star.
Should you hire Hayward Plumber By Friendly Plumbers?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need rock-bottom prices with zero flexibility on the quote
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Hayward Plumber By Friendly Plumbers?
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