Graff's Plumbing & Heating Inc
Plumber · Wadsworth, OH
You call them directly — we don't sell your info or route the call.
Our verdict
4.8 stars across 65 reviews — family-run, Saturday same-day water heater dispatch, quoted hundreds cheaper than competitors, but 2 reviews document sewer job charged twice and invoices withheld.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 71 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Saturday same-day dispatch confirmed for water heater replacement; fast_response=12 across 71 analyzed reviews.
Cited in 2 of the 71 reviews we analyzed.
Quoted hundreds cheaper than competing local plumbers on an emergency water-main shutoff; themeCounts.fair_pricing=9.
1 cited review
“Amazing!! We had out waste valve break meaning it needed shut off at the street and we were without water! With a very busy house with lots of people and animals that is not ideal. They fit us in to give us a quote day one, and they quoted us hundreds cheaper than other local plumbers. And got us back up and running the next day! We appreciate everything you did for us! 1000% would use again and recommend!”
Cited in 2 of the 71 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Charged twice for same sewer tree-root job when first rodding was incomplete; no invoice provided despite repeated requests — documented in 2 matching reviews.
“Snaked sewer drain and replaced sump pump. Super friendly and worked quickly while they were here. They said they got all of the tree roots, however two days later they had to come back out with a camera to find that there were more roots in the pipeline. They charged me twice when the problem should have been taken care of the first time. No invoice was given at the time of either service. I have asked for an invoice several times since the repair and keep getting the run around.”
Cited in 2 of the 71 reviews we analyzed.
Sewer rodding incomplete on first visit — returned 2 days later for camera inspection and charged again for work that should have been resolved initially.
“Snaked sewer drain and replaced sump pump. Super friendly and worked quickly while they were here. They said they got all of the tree roots, however two days later they had to come back out with a camera to find that there were more roots in the pipeline. They charged me twice when the problem should have been taken care of the first time. No invoice was given at the time of either service. I have asked for an invoice several times since the repair and keep getting the run around.”
Cited in 2 of the 71 reviews we analyzed.
Invoices not provided at time of service; customer asked multiple times and received no response.
“Snaked sewer drain and replaced sump pump. Super friendly and worked quickly while they were here. They said they got all of the tree roots, however two days later they had to come back out with a camera to find that there were more roots in the pipeline. They charged me twice when the problem should have been taken care of the first time. No invoice was given at the time of either service. I have asked for an invoice several times since the repair and keep getting the run around.”
Keep it in proportion: these concerns are cited in 2 of the 71 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Thomas installed a boiler for my parents that had a 12 year warranty. The equipmemt was meant to have an auto fill feature. Thomas was expected to install that properly. He did not. That ruined the equipment and voided the warranty. He hasn't answered a call from my parents to resolve the issue since this occurred. It will cost us 10s of thousands of dollars to buy a new one. They've tried to contact him …”
Positive
“I had the pleasure of working with Savannah. She was incredibly kind and patient while describing things to me. My issue, I thought to be minor ended up being a little more than I expected. Savannah offered options to help find a quick solution for our family. Thank you so much, Savannah!”
“Very professional, showed up the day I called, and did great work. They Installed a garbage disposal, ran a water line for my refrigerator, and fixed the drainage piping that was preventing my kitchen sink from draining.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Jan 2026.
Should you hire Graff's Plumbing & Heating Inc?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need fast same-day or after-hours response
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Graff's Plumbing & Heating Inc?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Graff's Plumbing & Heating Incisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Seville · Medina · Litchfield · Dalton