Fry Heating, Cooling & Plumbing
Plumber · Ann Arbor, MI
Our verdict
Emergency-ready plumber with exceptional same-day response times and technician quality, but pricing fairness score of 0 demands immediate investigation.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #9 of 15 plumbers we've reviewed in Ann Arbor, MI · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: responded within 2 hours on a Saturday for a burst main water line when competitors couldn't help until Monday
Cited in 1 of the 5 reviews we analyzed.
Same-day scheduling even during peak demand: scheduled technician same-day visit despite being 'quite busy'
1 cited review
“scheduled a technician to come out same day even though quite busy”
All 5 reviewers praise technician quality and thoroughness: Craig explained each step, Josh was 'skilled and confident', Mark provided detailed problem explanation
1 cited review
“Craig was very thorough, explained each step of the way”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Proactive communication: technician called ahead to confirm arrival time
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Severe pricing discrepancy: dimension score of 0/100 for pricing_fairness contradicts uniformly positive Google ratings (4.9/5) and no mention of costs in any review—suggests either hidden fees, billing disputes in non-analyzed reviews, or data collection error that must be resolved
Pricing fairness dimension scored 0/100 with extremely low variance (3), indicating systematic overpricing concerns not reflected in the 5 reviews analyzed—this critical gap requires clarification before emergency hire
The evidence — in reviewers' own words
Positive
“Top notch service performed by Craig Kubiak. On time, good explanation on system status, left with good tips and tricks for optimizing system performance.”
“We are a VIP member. I was out of town and the motor in one of our heating units died during a cold week. I called and the receptionist/scheduler could not have been more helpful. She immediately scheduled a technician to come out and assist my wife the same day even though they were quite busy. Great company, great people and awesome customer service.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 221 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
Own Fry Heating, Cooling & Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
More plumbers in Ann Arbor, MI
Benjamin Franklin Plumbing of Ann ArborLOOK ELSEWHERERanked #8 of 15 in Ann Arbor · All five reviewers gave perfect scores and specifically praised fast scheduling, expert te…ABC Plumbing Heating & ACLOOK ELSEWHERERanked #10 of 15 in Ann Arbor · Picks up the phone at 2am and shows up fast—multiple reviewers praise emergency responsive…See all 15 plumbers we've reviewed in Ann Arbor, MI →
Nearby: Ann Arbor · Belleville · Hamburg · Manchester